Dylon dye fail

Witch_Brew

Hi, I dyed 4 pillowcases using dylon dye. The pillowcases came out of the machine with red and blue dots over the colour i had wanted them dyed. Dylon have confirmed that it was due to the dye not solubulising or not dissolving adequately. They have asked for the receipt for the purchase of the pillowcases which 2 years on from buying i do not have. As Dylon have admitted the dye was faulty do they have to replace the pillowcases regardless of the fact i no longer have the receipt ? If the pillowcases had been cheap ones I would not really be bothered but to replace them with same quality is going to cost £64. Where do I stand with this, is it worth pursuing ? 

Thank you 

Jane 

born_again

What are the T/C for making a claim.
As seems fair that they would want proof of purchase before replacing.

Aylesbury_Duck

You're entitled to the value of four two year-old pillowcases if you can provide proof of purchase (and therefore of their original value).  Are they willing to accept photos as evidence of the problem?  I suppose the least they may do is offer the cost of buying four pillowcases of the same size.

What's the likely value of four two year-old pillowcases that originally cost £64?  Maybe £20?

DullGreyGuy

Witch_Brew said:

Hi, I dyed 4 pillowcases using dylon dye. The pillowcases came out of the machine with red and blue dots over the colour i had wanted them dyed. Dylon have confirmed that it was due to the dye not solubulising or not dissolving adequately. They have asked for the receipt for the purchase of the pillowcases which 2 years on from buying i do not have. As Dylon have admitted the dye was faulty do they have to replace the pillowcases regardless of the fact i no longer have the receipt ? If the pillowcases had been cheap ones I would not really be bothered but to replace them with same quality is going to cost £64. Where do I stand with this, is it worth pursuing ? 

IF it's their fault then they would have to indemnify you, ie give you the value of the pillowcases in the 2 year old state and in need of dying. You can check on eBay how much secondhand pillowcases sell for. 

Obviously haven't seen exactly what they wrote to know if they have actually admitted liability or postulated that maybe this could have been the issue... depending on the type of dye it firstly could be your fault for not dissolving it adequately or nobody's fault really if the original material isnt suitable for the type of dye you used based on fabric makeup, prior dyes used etc.  Often companies will say they will consider a claim because it's cheaper to send someone £10 in vouchers to make them happy then spend weeks/months going backwards and forwards arguing. 

Alderbank

It might be fair if this was a claim in contract law such as consumer rights because the claimant needs to prove a contractual arrangement, for example if they were claiming against Dunelm for faulty pillowcases they would need to show that they had bought them from that retailer.

However this is a common law claim in the tort of negligence. The OP just had to show that Dylon were negligent in supplying a dye which damaged their property and Dylon have already conceded the breach of duty.

I can see it would be handy for Dylon if the OP still had the receipt showing date of purchase and price paid in order to work out compensation but they can't insist on it. The established precedent in English law is that the claimant must provide evidence to quantify the extent of their losses. However I assume at that price the pillowcases are branded. On balance of probability your sworn statement that you bought eg. 4 Sanderson pillowcases from M&S about 2 years ago for £64 would be good enough for a court and should be good enough for Dylon.

pinkshoes

Witch_Brew said:

Hi, I dyed 4 pillowcases using dylon dye. The pillowcases came out of the machine with red and blue dots over the colour i had wanted them dyed. Dylon have confirmed that it was due to the dye not solubulising or not dissolving adequately. They have asked for the receipt for the purchase of the pillowcases which 2 years on from buying i do not have. As Dylon have admitted the dye was faulty do they have to replace the pillowcases regardless of the fact i no longer have the receipt ? If the pillowcases had been cheap ones I would not really be bothered but to replace them with same quality is going to cost £64. Where do I stand with this, is it worth pursuing ? 

Thank you 

Jane 

A request for a receipt is fair, as how do they know they weren't just cheap white cotton ones you were dying?

A bank statement with proof of purchase? An email receipt?

I'm somewhat curious why you'd want to dye expensive pillow cases!?

But... what you're entitled to is a replacement like for like, so another four pillow cases that are two years old, or the equivalent value. Not sure how you'd go about valuing a second hand pillow case - I have some that belonged to my mum when she was at boarding school so well over 50 years old!!

Have a look on eBay to see if you can find any.

DullGreyGuy

Alderbank said:

I can see it would be handy for Dylon if the OP still had the receipt showing date of purchase and price paid in order to work out compensation but they can't insist on it. The established precedent in English law is that the claimant must provide evidence to quantify the extent of their losses. However I assume at that price the pillowcases are branded. On balance of probability your sworn statement that you bought eg. 4 Sanderson pillowcases from M&S about 2 years ago for £64 would be good enough for a court and should be good enough for Dylon.

Other than these weren't new, so the OP can fairly easily produce evidence of what secondhand versions sell for by looking at closed eBay auctions... used to use it all the time for items damaged by our clients negligence. Jewellery was the exception as you just go with the scrap value unless it was Cartier or equivalent.