Leila Bombay mix

  1. While shopping at Sainsbury's I bought a pack of Laila Bombay mix. It was something new, but I am familiar with this snack and normally buy Haldiram brand among others. This is the worst Bombay mix that I ever tasted. The contents had no resemblance the photo on the pack; it was just full of fried Gram flour paste and very little else. It was awful. I am familiar with Laila brand and in fact I just bought a 10Kg pack of their special Basmati rice.
    Date of Purchase 13 Feb 2025 
    Barcode 6290673024139300130225

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Comments

  • GingerTim
    GingerTim Posts: 2,488 Forumite
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    What's your point, caller?
  • LightFlare
    LightFlare Posts: 1,371 Forumite
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    It doesnt look that dissimilar (in my opinion)
  • CliveOfIndia
    CliveOfIndia Posts: 2,375 Forumite
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    You bought a food/snack item and were disappointed with it?  I'm not sure how that comes under the "Consumer Rights" category.  For sure, you could post on the Praise & Vents board if you feel so inclined, but for me I'd just be saying to myself "Well I ain't going to buy that again".
  • born_again
    born_again Posts: 19,361 Forumite
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    So what are you wanting?
    Life in the slow lane
  • Alderbank
    Alderbank Posts: 3,709 Forumite
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    edited 24 February at 5:06PM
    It comes under consumer rights because Sainsburys offer additional rights to consumers, over and above consumers' statutory rights.

    These include:

    I'm not happy with the quality of my item, what can I do?
    We're sorry you're not happy with the quality of your items, please return your item to a store convenient for you, with your proof of purchase and we'll be happy to refund or exchange. Alternatively, you can use our online refund form.

    Although the OP told us the bar code of the product(!) he has not revealed to us whether he returned to Sainsburys since Feb 13, which option he chose and whether the flavour of the exchange pack was more to his taste.

    Consumer rights are solely with the retailer.
  • screech_78
    screech_78 Posts: 593 Forumite
    500 Posts Third Anniversary Name Dropper
    herock said:
    1. While shopping at Sainsbury's I bought a pack of Laila Bombay mix. It was something new, but I am familiar with this snack and normally buy Haldiram brand among others. This is the worst Bombay mix that I ever tasted. The contents had no resemblance the photo on the pack; it was just full of fried Gram flour paste and very little else. It was awful. I am familiar with Laila brand and in fact I just bought a 10Kg pack of their special Basmati rice.
      Date of Purchase 13 Feb 2025 
      Barcode 6290673024139300130225

    So, that’s point 1. What’s the rest of the story? 
  • Okell
    Okell Posts: 2,297 Forumite
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    It doesnt look that dissimilar (in my opinion)
    I agree    
  • p00hsticks
    p00hsticks Posts: 14,235 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    It doesnt look that dissimilar (in my opinion)
    Especially when I believe that manufacturers are allowed to 'arrange' their products for the photo on the packet so that the nicest looking, largest tastiest bits are in prime position. (They're not allowed to add things that aren't in the packet though, unless they label it as a 'serving suggestion')
  • IvanOpinion
    IvanOpinion Posts: 22,536 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    To be fair, compared with proper Bombay mix it does look a bit cheap and nasty - mostly shrapnel.
    Past caring about first world problems.
  • Ayr_Rage
    Ayr_Rage Posts: 2,279 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    I doubt there is a definition anywhere of "proper Bombay mix".

    What's in that packet doesn't look unusual.
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