Leila Bombay mix

herock

1. While shopping at Sainsbury's I bought a pack of Laila Bombay mix. It was something new, but I am familiar with this snack and normally buy Haldiram brand among others. This is the worst Bombay mix that I ever tasted. The contents had no resemblance the photo on the pack; it was just full of fried Gram flour paste and very little else. It was awful. I am familiar with Laila brand and in fact I just bought a 10Kg pack of their special Basmati rice.
   Date of Purchase 13 Feb 2025 
   Barcode 6290673024139300130225
   

GingerTim

What's your point, caller?

LightFlare

It doesnt look that dissimilar (in my opinion)

CliveOfIndia

You bought a food/snack item and were disappointed with it?  I'm not sure how that comes under the "Consumer Rights" category.  For sure, you could post on the Praise & Vents board if you feel so inclined, but for me I'd just be saying to myself "Well I ain't going to buy that again".

born_again

So what are you wanting?

Alderbank

It comes under consumer rights because Sainsburys offer additional rights to consumers, over and above consumers' statutory rights.

These include:

I'm not happy with the quality of my item, what can I do?

We're sorry you're not happy with the quality of your items, please return your item to a store convenient for you, with your proof of purchase and we'll be happy to refund or exchange. Alternatively, you can use our online refund form.

Although the OP told us the bar code of the product(!) he has not revealed to us whether he returned to Sainsburys since Feb 13, which option he chose and whether the flavour of the exchange pack was more to his taste.

Consumer rights are solely with the retailer.

screech_78

herock said:

1. While shopping at Sainsbury's I bought a pack of Laila Bombay mix. It was something new, but I am familiar with this snack and normally buy Haldiram brand among others. This is the worst Bombay mix that I ever tasted. The contents had no resemblance the photo on the pack; it was just full of fried Gram flour paste and very little else. It was awful. I am familiar with Laila brand and in fact I just bought a 10Kg pack of their special Basmati rice.
   Date of Purchase 13 Feb 2025 
   Barcode 6290673024139300130225
   

So, that’s point 1. What’s the rest of the story? 

Okell

LightFlare said:

It doesnt look that dissimilar (in my opinion)

I agree    

p00hsticks

LightFlare said:

It doesnt look that dissimilar (in my opinion)

Especially when I believe that manufacturers are allowed to 'arrange' their products for the photo on the packet so that the nicest looking, largest tastiest bits are in prime position. (They're not allowed to add things that aren't in the packet though, unless they label it as a 'serving suggestion')

Ayr_Rage

I doubt there is a definition anywhere of "proper Bombay mix".

What's in that packet doesn't look unusual.

sheramber

Who is the manufacturer?

That is who your complaint is with.