Amazon Banned Me Randomly For No Reason
Hello All - my first post, so please be kind .
I was hoping somebody might be able to offer some advice about how to approach an issue I have with Amazon.
Mid-afternoon on 31/12/23 I received an email from Amazon out of the blue stating that my account was linked to an account that they have previously closed and as such they had closed my account with immediate effect and I would no longer be able to use any of their services. Simultaneously all the Amazon Echo devices in the house signed out and as such I realised that this wasn’t a scam, or a phishing exercise.
I have only ever had one Amazon account for well over a decade and as far as I am aware have never been in breach of their T&Cs, in fact I would like to think I was a model customer with various Amazon devices and the occasional purchase. I have certainly never had an account closed.
I immediately called Amazon Customer services who said they couldn’t help me, but confirmed I was banned from their platform, and I must reply to the [email protected] email address. I have been trading emails with them since.
Despite pleading my innocence, I just seem to repeatedly receive standardised emails, with one or two tweaks relating to whatever I have previously emailed to them, claiming that I have in the past had an account closed down for breaching their T&Cs and somehow my current account is linked to that (all of which is a complete fabrication!). They continually say that they have completed an in-depth review and their decision is final, they refuse to share the detail of what they are basing this decision on and are also refusing to allow me to escalate the matter to a supervisor or similar. I can only think that some kind of algorithm has erroneously flagged me for the special treatment and am astounded by how poorly they are treating me despite having been loyal to them.
Searching through threads they often seem to do this to people who have returned too many items but I have only ever returned a set of headphones several years ago and as above am told it’s because my account is linked to another (which is just not correct). We have lived at our address for the last 15 years and equally it cant be related to any previous occupiers of our property because the older lady that lived there previously (for 84 years) didn’t even have a PC.
I am at a complete loss as to what to do. Amazon won’t engage with me, all my speakers and smart home gadgets will no longer work as they should and there isn’t a grain of truth in their claims. If it weren’t for the echo devices I’m not sure I would want to deal with them again in any event given my experience of the last few days! I'm a man of principle and am considering getting my solicitor to send them a letter, but the cost will likely outweigh the benefit - that said I am feeling victimised and they shouldn't be allowed to get away with it.
Has anybody else been in this situation and managed to resolve it?
Thanks in advance.Mike
PS: I have now also fired off emails to a couple of customer service addresses that I have found randomly online but had no response from them as yet....
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