Amazon Banned Me Randomly For No Reason

sheramber

Amazon have not said you have done anything.But they connect your account to someone else who has done something to cause them to close that account. 

welshbabe88

Also, I'd be careful with your wife's account - as that could easily be closed as being associated with you. I'm surprised they haven't already - if they are worried about you.
Not suggesting I agree - just the way they might work.

SiliconChip

How do you pay for your Amazon purchases? If it's a debit card then how long have you had the bank account for that card? If it's a relatively recent account then there is a possibility that the bank has reallocated the account number to you (some banks do this, some don't) from somebody who previously used that number, and perhaps it's their dealings with Amazon that were problematic in the past.

born_again

SiliconChip said:

How do you pay for your Amazon purchases? If it's a debit card then how long have you had the bank account for that card? If it's a relatively recent account then there is a possibility that the bank has reallocated the account number to you (some banks do this, some don't) from somebody who previously used that number, and perhaps it's their dealings with Amazon that were problematic in the past.

Amazon would have no idea about account number from card details & these are not reused.

Garsington

SiliconChip said:

How do you pay for your Amazon purchases? If it's a debit card then how long have you had the bank account for that card? If it's a relatively recent account then there is a possibility that the bank has reallocated the account number to you (some banks do this, some don't) from somebody who previously used that number, and perhaps it's their dealings with Amazon that were problematic in the past.

Another good thought, however, much like my retail platforms are quite loyal to my bank as well and have been with them at least seven or eight years.

If nothing else I’ve had the opportunity to vent my spleen, but have a terrier like quality in me just won’t let this go sadly. I wouldn’t care so much if they would just justify their actions. If there was a genuine case to call, I would hold my hands up, but the truth is, I’m just a dull, middle-aged man that recently bought an air fryer cookbook, and some grass seed from them!

Garsington

And just like that my account has been reactivated with the following message:  

Hello,

My name is Zoe and I am a member of the Amazon Account Services team. 

Thanks for writing back to us. We have reviewed your account and purchasing history, and we have decided to reactivate your Amazon.com account. We are sorry for any inconvenience while your account was unavailable.

If you have any order or account related concerns, please contact our Customer Service team at the link below

Sincerely,

Account Specialist

no explanation whatsoever.  After this experience I will continue to use my echo devices but I’ll never buy from them again!

thanks everyone for your support and I hope to reciprocate soon. 

Marvel1

Makes me wonder what would happen if upu bought digital content  e.g. films, what happens then?

powerful_Rogue

Marvel1 said:

Makes me wonder what would happen if upu bought digital content  e.g. films, what happens then?

OP stated:

They do continue to provide access to previously "purchased" media via their website but if seems somewhat haphazard getting to it.

born_again

Garsington said:

And just like that my account has been reactivated with the following message:  

Hello,

My name is Zoe and I am a member of the Amazon Account Services team. 

Thanks for writing back to us. We have reviewed your account and purchasing history, and we have decided to reactivate your Amazon.com account. We are sorry for any inconvenience while your account was unavailable.

If you have any order or account related concerns, please contact our Customer Service team at the link below

Sincerely,

Account Specialist

no explanation whatsoever.  After this experience I will continue to use my echo devices but I’ll never buy from them again!

thanks everyone for your support and I hope to reciprocate soon. 

Same soet of answer you would get from a bank when you acc is suspended.
You will never get the reason, & they do not have to tell you.

Nice it's sorted, in such a speedy timeline given new year holidays 👍

Undervalued

Garsington said:

And just like that my account has been reactivated with the following message:  

Hello,

My name is Zoe and I am a member of the Amazon Account Services team. 

Thanks for writing back to us. We have reviewed your account and purchasing history, and we have decided to reactivate your Amazon.com account. We are sorry for any inconvenience while your account was unavailable.

If you have any order or account related concerns, please contact our Customer Service team at the link below

Sincerely,

Account Specialist

no explanation whatsoever.  After this experience I will continue to use my echo devices but I’ll never buy from them again!

thanks everyone for your support and I hope to reciprocate soon. 

In which case is it worth paying £108 per year, particularly if you can register the Echo devices to your wife's account? Alternatively sell them on Gumtree and buy into another system.

Although I use my Fire TV sticks, which on the whole work well, I have been far less impressed with a Fire Tablet and certainly wouldn't buy another and my experience with it would not encourage me to buy an Echo Show or similar.

For me having a few small deliveries a month, next day for free, tips the balance in favour but without that I'd look elsewhere particularly as it will soon cost extra not to have ads on Prime videos!