Leather settee and wearing

LakeV

We have had our leather settee for just over 2 years and recently noticed a worn patch on the settee and one on one of the chairs and where we rest our heads. We have always had leather and this has never happened before and when I contacted DFS they said they would not cover it as they do not cover leather after 2 years old. I have paid for Guardsman and they wont do anything as its wear and tear and not accidental.  This was a very expensive settee and chairs we have bought and now have 2 ugly marks that are very visible and I cannot believe that this should happen after 2 years and basically we have nowhere to go to get answers and help anyone and thanks.  

TheSpectator

Have you been regularly cleaning/treating the leather as you should have done?

Natural oils/sweat from the head are going to affect leather in one form or another depending on the aftercare.

If you think you have a case the onus is on you to show the product was inherintly faulty.

born_again

Do you have products in your hair? That can effect the leather (if it is real leather)

Now we know why settees always had the cotton protection where you rested your head 😶‍🌫️

p00hsticks

born_again said:

Do you have products in your hair? That can effect the leather (if it is real leather)

Now we know why settees always had the cotton protection where you rested your head 😶‍🌫️

'Antimaccassar' - a great word ! (maccassar was I believe some sort of hair ointment used by many men of the time)

born_again

Thanks, for the life of me could not remember what they were called 👍

greyteam1959

p00hsticks said:

born_again said:

Do you have products in your hair? That can effect the leather (if it is real leather)

Now we know why settees always had the cotton protection where you rested your head 😶‍🌫️

'Antimaccassar' - a great word ! (maccassar was I believe some sort of hair ointment used by many men of the time)

A lovely word. 
Thank you for the explanation of where it came from !

LakeV

Hello - my hubby uses nothing on his hair and where he sits is worse and it is real leather but we have had leather before and this has never happened hence why I dont think it is right but maybe it is, but it looks terrible

DullGreyGuy

LakeV said:

Hello - my hubby uses nothing on his hair and where he sits is worse and it is real leather but we have had leather before and this has never happened hence why I dont think it is right but maybe it is, but it looks terrible

Photos would help, both at a distance and close up covering the edge of the mark. 

"Real leather" covers a wide range of things with some selling bonded leather as "real" through to full thickness hides. There are many ways leather can be tanned and many finishes you can apply. All will impact how it looks and how it ages. 

Wear would be fairly unusual, unless its a very thin veneer of leather, would imagine its more likely staining which is likely sweat, skin oils or products

PHK

This does sound like real leather. Human heads can give out oils. If the oils aren't wiped away during the weekly/fortnightly clean or a protector hasn't been applied then they will be absorbed into the leather causing a stain. As oils are acidic then eventually the leather will begin to rot. 

A coated or fake leather may have been a better choice. 

In the past leather was treated with all sorts of nasty chemicals which aren't allowed anymore. 

LakeV

This is what we have been left with 

Aylesbury_Duck

That does look very much like abrasive wear.

You might commission an independent furniture person to inspect it and check that a) it's made of the material DFS said it was, and b) if the wear is a result of an inherent flaw in the material.