Electric car that was a distance sale Dec 23 with repeat fault -

moneysavingwoes

Hi all, looking for some advice.
I took out a Jaguar Ipace in Dec23 on a PCP, distance sale where I purchased over the phone and it was delivered to my house. 

22nd Feb 2024 - Traction battery fault - Reported to main Jaguar dealership, they see the car on 5th March, confirm a battery cell needs replaced and tells me its 4-6week wait for the parts. They give me a car in the meantime then 23rd April I get the car back, all fixed and all free of charge under warranty. This is the point I should have taken the warning shot and returned the car but I didn't because I am an idiot and I like the car. Probably many jaguar/landrover owners in the same boat!

7th November 2024 - Traction battery fault - Documentation confirms its the exact same Cell that has failed. Same story, had to wait for parts again so repair not done till just before Christmas, 19th December. Again all repaired free of charge under warranty and a hire car was provided.

11th February - Traction battery fault again - Wasn't seen till 10th March so still waiting for new cell to arrive.

Jaguar's service department is excellent however because it takes so long to get parts its still a pain in the **** when a battery cell fails repeatedly, each time the range drops to 70%. 

Do I have any rights to go back to the dealer after 1yr and 4months claiming the same part is failing repeatedly or am I stuck with it for the remainder of the PCP finance. Being an electric car values have dropped like stones in water so there is a £5k difference between the settlement figure and the value of the car so selling not an option.

Thanks

Okell

So you've had the same battery fault three times?

I'd exercise the final right to reject.  Be aware that the dealer can deduct an amount from your refund to reflect the use you've had of the vehicle

moneysavingwoes

Thank you for your advice Okell, yes the same battery fault three times. 

the_lunatic_is_in_my_head

As above, note deduction is for use rather than market value.

Jenni_D

the_lunatic_is_in_my_head said:

As above, note deduction is for use rather than market value.

Indeed. So any reduction should be based on a reasonable cost per mile times the number of miles added. e.g.

15p per mile x 10k miles = £1,500 deduction.

MattMattMattUK

Jenni_D said:

the_lunatic_is_in_my_head said:

As above, note deduction is for use rather than market value.

Indeed. So any reduction should be based on a reasonable cost per mile times the number of miles added. e.g.

15p per mile x 10k miles = £1,500 deduction.

Most dealers will apply 45p per mile.

eskbanker

MattMattMattUK said:

Jenni_D said:

the_lunatic_is_in_my_head said:

As above, note deduction is for use rather than market value.

Indeed. So any reduction should be based on a reasonable cost per mile times the number of miles added. e.g.

15p per mile x 10k miles = £1,500 deduction.

Most dealers will apply 45p per mile.

....and most threads on here will dispute that this is a reasonable cost per mile, in these circumstances!

MattMattMattUK

eskbanker said:

MattMattMattUK said:

Jenni_D said:

the_lunatic_is_in_my_head said:

As above, note deduction is for use rather than market value.

Indeed. So any reduction should be based on a reasonable cost per mile times the number of miles added. e.g.

15p per mile x 10k miles = £1,500 deduction.

Most dealers will apply 45p per mile.

....and most threads on here will dispute that this is a reasonable cost per mile, in these circumstances!

That is one of those problems, "reasonable" is far too open to interpretation, consumers think it should be <15p, dealers push for 45p, trying to get somewhere in the middle often involves a lot of arguing.

If it were based on the 45p per mile HMRC figure for expenses then the argument that around 18-20p of that figure is fuel, so 25-27p is the rest which from what I have seen is why dealers tend to settle on 25-30p per mile when pushed.

On a side note I would say that it is time HMRC raised the mileage allowance, if it had risen in line with inflation it would be 65p per mile now, if it had risen in line with the cost of cars and car maintenance then it would be around 110p per mile.