Returning a TV

smallzoo2

I have just opened the package of a smart TV from John lewis. In order to check it was working and how it performed I needed to go through the setup which includes entering the wifi information

We realised after just 5 minutes the TV us just not suitable for our room  it is just not bright enough and the picture we dont think is as crisp as our last one.

As its less than 30 days ( ie 2 ) I was going to go through the process of a refund but John lewis website says the TV has to be returned unused and without any personal data

Does this mean I have no rights at all to return the TV

p.s. I ordered it on-line through their site

thanks

QrizB

There should be a way to factory reset the TV. Check the instructions and/or search online.

Keep_pedalling

Did you buy it on line?

Aylesbury_Duck

As advised, factory reset it and return it.  I don't think you've exceeded what would be considered reasonable steps to inspect it under the regulations around an online sale.

Aylesbury_Duck

Keep_pedalling said:

Did you buy it on line?

Yes, they did.

Renfrewman

Keep_pedalling said:

Did you buy it on line?

Yes they did...they said so.

Keep_pedalling

Renfrewman said:

Keep_pedalling said:

Did you buy it on line?

Yes they did...they said so.

I missed the PS 🤬

the_lunatic_is_in_my_head

https://www.johnlewis.com/customer-services/shopping-with-us/terms-and-conditions

Under ordering, cancelling and returning products.

You need to exercise your right to cancel as noted there by making a clear statement of such, rather than using their store policy.

As you can view a TV in store I’d say they aren’t entitled to make any deduction for simply opening the box and plugging the TV in.

If the screen had some kind of protective film on that was removed that could be viewed as going beyond what is necessary to establish the nature and characteristics of the goods.

All that said just tell them you are cancelling under CCRs, see what happens when they get the TV back and post back for more advice if needed  

Renfrewman

the_lunatic_is_in_my_head said:

https://www.johnlewis.com/customer-services/shopping-with-us/terms-and-conditions

Under ordering, cancelling and returning products.

You need to exercise your right to cancel as noted there by making a clear statement of such, rather than using their store policy.

As you can view a TV in store I’d say they aren’t entitled to make any deduction for simply opening the box and plugging the TV in.

If the screen had some kind of protective film on that was removed that could be viewed as going beyond what is necessary to establish the nature and characteristics of the goods.

All that said just tell them you are cancelling under CCRs, see what happens when they get the TV back and post back for more advice if needed  

OP didn't just simply open it up and plug it in though.

Ergates

Renfrewman said:

the_lunatic_is_in_my_head said:

https://www.johnlewis.com/customer-services/shopping-with-us/terms-and-conditions

Under ordering, cancelling and returning products.

You need to exercise your right to cancel as noted there by making a clear statement of such, rather than using their store policy.

As you can view a TV in store I’d say they aren’t entitled to make any deduction for simply opening the box and plugging the TV in.

If the screen had some kind of protective film on that was removed that could be viewed as going beyond what is necessary to establish the nature and characteristics of the goods.

All that said just tell them you are cancelling under CCRs, see what happens when they get the TV back and post back for more advice if needed  

OP didn't just simply open it up and plug it in though.

No, they went through what could be reasonably considered to be the bare minimum to establish if the TV was suitable.   e.g. you cannot assess picture quality until you get a picture on screen.    On a modern TV, you will not be able to get a picture on screen without going through some degree of setup procedure.

Renfrewman

Ergates said:

Renfrewman said:

the_lunatic_is_in_my_head said:

https://www.johnlewis.com/customer-services/shopping-with-us/terms-and-conditions

Under ordering, cancelling and returning products.

You need to exercise your right to cancel as noted there by making a clear statement of such, rather than using their store policy.

As you can view a TV in store I’d say they aren’t entitled to make any deduction for simply opening the box and plugging the TV in.

If the screen had some kind of protective film on that was removed that could be viewed as going beyond what is necessary to establish the nature and characteristics of the goods.

All that said just tell them you are cancelling under CCRs, see what happens when they get the TV back and post back for more advice if needed  

OP didn't just simply open it up and plug it in though.

No, they went through what could be reasonably considered to be the bare minimum to establish if the TV was suitable.   e.g. you cannot assess picture quality until you get a picture on screen.    On a modern TV, you will not be able to get a picture on screen without going through some degree of setup procedure.

My new TV did not have a requirement to connect to wifi to get a picture...indeed it's still not connected some two months later.