Amazon refund, help needed please.

swingaloo

I returned an item to a seller on Amazon a few weeks ago. The seller sent me a label but it was not free post, I had to pay the postage.
Item shipped with DPD and I have tracking and a photo of proof of delivery (the parcel was left at a shop next door to the seller). I waited for my refund and as it had not arrived I contacted the seller a few days to request the refund done asap. The item was £42.

Today I received the refund, it was 53p and said it was a  gesture of goodwill. now obviously I want my £42 back. can anyone advise the next step please.

Do I contact the seller again or escalate to Amazon. If I Amazon, then how do I do this please.

marcia_

 Contact amazon via your account section, you can message them or request a phone call. 

swingaloo

marcia_ said:

 Contact amazon via your account section, you can message them or request a phone call. 

Thanks, I have contacted them via the account section but its an automated process which give you a choice of 3 scenarios none of which fit the issue and are things I have already tried. Ive sent the seller another message via that section and had a response back saying 'If you dont get resolution in 2 days please return to this section (which is pretty useless) and request help again.
Will have to see what happens next. But why pluck a refund of 53p out of the air!

visidigi

Click on 'problem with order' in the order history.
Scroll to bottom of page, click something else.
Click contact us in bottom right of page content.
Chat session will begin.

swingaloo

visidigi said:

Click on 'problem with order' in the order history.
Scroll to bottom of page, click something else.
Click contact us in bottom right of page content.
Chat session will begin.

Thank you, that is what I have already done but the chat session is automated and does not give you the option I need. Ive tried all options and cant get further than it telling me to contact the seller which I have already done once and just done again. I will now have to wait and see what happens in the 48 hours the autochat tells me the seller will take to respond.

born_again

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GQ37ZCNECJKTFYQV

marcia_

swingaloo said:

visidigi said:

Click on 'problem with order' in the order history.
Scroll to bottom of page, click something else.
Click contact us in bottom right of page content.
Chat session will begin.

Thank you, that is what I have already done but the chat session is automated and does not give you the option I need. Ive tried all options and cant get further than it telling me to contact the seller which I have already done once and just done again. I will now have to wait and see what happens in the 48 hours the autochat tells me the seller will take to respond.

 They give the seller s number of days to sort issues before they will chat with you, is there a  date showing? Try again tomorrow 

elsien

Do Amazon no longer have a phone number?

visidigi

swingaloo said:

visidigi said:

Click on 'problem with order' in the order history.
Scroll to bottom of page, click something else.
Click contact us in bottom right of page content.
Chat session will begin.

Thank you, that is what I have already done but the chat session is automated and does not give you the option I need. Ive tried all options and cant get further than it telling me to contact the seller which I have already done once and just done again. I will now have to wait and see what happens in the 48 hours the autochat tells me the seller will take to respond.

Just type 'speak to agent' in the chat.

Then when offered click the options to continue to an agent.