Wardrobe built then blemish found

n_s_simpson

Hi all

I bought a new white wardrobe from a business seller on Amazon. I opened all three boxes and everything looked good.

I built the wardrobe and then hung the sliding doors.

Unfortunately I then noticed that one of the doors has a tiny black blemish on the outside, which is at eye level. It looks like it's a manufacturing anomaly.

I asked the seller for a replacement door. They keep telling me that because I've built the wardrobe the only option is to have a £25 discount. I've told them I don't want this.

Thoughts please.

Cheers, Nick

MyRealNameToo

If its faulty then if its built or not doesnt make any difference however there is the potential argument over if it was delivered faulty or you've damaged it whilst trying to install it. Thankfully if you simply raise it as a fault rather than rejecting the goods under your short term right to reject then its for the merchant to prove you damaged it rather than for you to prove the merchant delivered it damaged. 

Aylesbury_Duck

Is there a cash sum you would accept to live with it? If so, ask them for that.  They may conclude it's better for them than going through the costs they'll incur from you rejecting the whole thing.  If not, then tell them you want to reject the whole thing and see what they come back with.