Currys issue

Bikefan88

Hi everyone. Hoping to get some feedback on this issue im having with currys. I bought a monitor online and picked up instore in April. I was waiting for a pc that i ordered to be built and delivered so I never opened the box until.around 2 weeks ago. I found the monitor to have 2 small scuffs on the screen (not caused by myself as the box had been kept very well and out of the way) wereas I understand im probably not entitled to a refund as the 30 days has passed, I did look at the consumer rights act 2015 and it said I could make a claim under that law within 6 months of purchase. They did send it for a repair under msi authorisation but said they wouldn't repair it because scuffs and scratches etc are not covered under warranty or policy. Am I out of options as they said instore to me yesterday if I wanted to make a claim id have to go through currys legal team. Seems a bit extreme for a £159 computer monitor. I have contacted creation finance as i bought it through them and they are looking at section 75 currently. Any information or extra advice would be greatly appreciated. Thankyou

born_again

Wait & see what Creation say for now.

TELLIT01

If nothing else comes of it, hopefully it will help emphasise to others just how important it is to check deliveries as soon as possible, even if not intending to use them.

My wife often used to buy Christmas presents early online, but rarely actually opened the box.  One fragile item was in pieces when she opened it months after purchase.  Nothing she could do either so I'm speaking from personal experience.