Amazon: 'We no longer expect it to be delivered'

NorthernGuy

Part of a recent Amazon order to one of their lockers recently failed to be delivered on the specified day.  Digging into the message revealed it had been 'damaged in transit'  They then quoted a new delivery day a couple of days later, I assumed a fresh item had been been despatched.  But after those two days, I get the further message

"Unfortunately, a problem occurred with your shipment and we no longer expect it to be delivered. We are sorry for the inconvenience. If you have not received your refund within 14 days, please contact us."

Now the website still shows nine of these items in stock, so what does this mean?  The 'no longer expect' is a strangely vague statement for the biggest online retailer in the world.  Meanwhile, my card shows no refund yet.  Can I safely reorder without fear of being charged twice?

Grumpy_chap

NorthernGuy said:

Part of a recent Amazon order to one of their lockers recently failed to be delivered on the specified day.  Digging into the message revealed it had been 'damaged in transit'  They then quoted a new delivery day a couple of days later, I assumed a fresh item had been been despatched.  But after those two days, I get the further message

"Unfortunately, a problem occurred with your shipment and we no longer expect it to be delivered. We are sorry for the inconvenience. If you have not received your refund within 14 days, please contact us."

Now the website still shows nine of these items in stock, so what does this mean?  The 'no longer expect' is a strangely vague statement for the biggest online retailer in the world.  Meanwhile, my card shows no refund yet.  Can I safely reorder without fear of being charged twice?

Can you order again and, if you do receive both, then return the second for a refund,?
This will mean two charges in the short term.  Is that within your card limit?

NorthernGuy

Grumpy_chap said:

NorthernGuy said:

Part of a recent Amazon order to one of their lockers recently failed to be delivered on the specified day.  Digging into the message revealed it had been 'damaged in transit'  They then quoted a new delivery day a couple of days later, I assumed a fresh item had been been despatched.  But after those two days, I get the further message

"Unfortunately, a problem occurred with your shipment and we no longer expect it to be delivered. We are sorry for the inconvenience. If you have not received your refund within 14 days, please contact us."

Now the website still shows nine of these items in stock, so what does this mean?  The 'no longer expect' is a strangely vague statement for the biggest online retailer in the world.  Meanwhile, my card shows no refund yet.  Can I safely reorder without fear of being charged twice?

Can you order again and, if you do receive both, then return the second for a refund,?
This will mean two charges in the short term.  Is that within your card limit?

Well that's what I'm unsure about, hence the post.  Why don't they say 'Your order has been cancelled and will be refunded'?  Their wording suggests uncertainty, and if they're not sure, now can the customer be?  Why haven't they just despatched another?

MattMattMattUK

NorthernGuy said:

Part of a recent Amazon order to one of their lockers recently failed to be delivered on the specified day.  Digging into the message revealed it had been 'damaged in transit'  They then quoted a new delivery day a couple of days later, I assumed a fresh item had been been despatched.  But after those two days, I get the further message

"Unfortunately, a problem occurred with your shipment and we no longer expect it to be delivered. We are sorry for the inconvenience. If you have not received your refund within 14 days, please contact us."

Now the website still shows nine of these items in stock, so what does this mean?  The 'no longer expect' is a strangely vague statement for the biggest online retailer in the world.  Meanwhile, my card shows no refund yet.  Can I safely reorder without fear of being charged twice?

NorthernGuy said:

Grumpy_chap said:

NorthernGuy said:

Part of a recent Amazon order to one of their lockers recently failed to be delivered on the specified day.  Digging into the message revealed it had been 'damaged in transit'  They then quoted a new delivery day a couple of days later, I assumed a fresh item had been been despatched.  But after those two days, I get the further message

"Unfortunately, a problem occurred with your shipment and we no longer expect it to be delivered. We are sorry for the inconvenience. If you have not received your refund within 14 days, please contact us."

Now the website still shows nine of these items in stock, so what does this mean?  The 'no longer expect' is a strangely vague statement for the biggest online retailer in the world.  Meanwhile, my card shows no refund yet.  Can I safely reorder without fear of being charged twice?

Can you order again and, if you do receive both, then return the second for a refund,?
This will mean two charges in the short term.  Is that within your card limit?

Well that's what I'm unsure about, hence the post.  Why don't they say 'Your order has been cancelled and will be refunded'?  Their wording suggests uncertainty, and if they're not sure, now can the customer be?  Why haven't they just despatched another?

They have already said they are refunding you, within 14 days...

I have had this a few times, I know the local Amazon driver really well and asked him about it, it either means the item is very obviously damaged in transit, or they have lost the package (happens when the label comes off the box in the depot).

cmthephoenix

NorthernGuy said:

Part of a recent Amazon order to one of their lockers recently failed to be delivered on the specified day.  Digging into the message revealed it had been 'damaged in transit'  They then quoted a new delivery day a couple of days later, I assumed a fresh item had been been despatched.  But after those two days, I get the further message

"Unfortunately, a problem occurred with your shipment and we no longer expect it to be delivered. We are sorry for the inconvenience. If you have not received your refund within 14 days, please contact us."

Now the website still shows nine of these items in stock, so what does this mean?  The 'no longer expect' is a strangely vague statement for the biggest online retailer in the world.  Meanwhile, my card shows no refund yet.  Can I safely reorder without fear of being charged twice?

When I got this it was due to some items in the order leaking all over the entire order. I contacted customer support on chat and they organised replacement items. I wouldn't wait for a refund as that's only likely to automatically happen for any non damaged items that get returned to amazon.

NorthernGuy

cmthephoenix said:

NorthernGuy said:

Part of a recent Amazon order to one of their lockers recently failed to be delivered on the specified day.  Digging into the message revealed it had been 'damaged in transit'  They then quoted a new delivery day a couple of days later, I assumed a fresh item had been been despatched.  But after those two days, I get the further message

"Unfortunately, a problem occurred with your shipment and we no longer expect it to be delivered. We are sorry for the inconvenience. If you have not received your refund within 14 days, please contact us."

Now the website still shows nine of these items in stock, so what does this mean?  The 'no longer expect' is a strangely vague statement for the biggest online retailer in the world.  Meanwhile, my card shows no refund yet.  Can I safely reorder without fear of being charged twice?

When I got this it was due to some items in the order leaking all over the entire order. I contacted customer support on chat and they organised replacement items. I wouldn't wait for a refund as that's only likely to automatically happen for any non damaged items that get returned to amazon.

Thanks, I used chat to contact them.  What's kind of strange is that their system doesn't just resend the missing items from stock, which they could do next day in this case.  And in chat, their customer service guy doesn't have that option either.  Instead he must refund you, then credit you with £5 for the fact you'll now have to pay postage to reorder the lower value missing items, in a fresh order.  Would have been cheaper for them and easier for me just to resend what got lost.

sheramber

Is the item sold by Amzon or  fullfilled by Amazon.

If not 'sold by' Amzon they cannot replace it but have to refund and you order again.

savergrant

I'd guess it would also confuse their system to despatch an item that had already been despatched....