Debenhams order but brand partner is not active?

cornishchick89

Hi all,

I bought a couple of dresses to try for an event from Debenhams and need to return one dispatched from their “brand partner”. However, the link they provide takes me to a brand that (on searching companies house) issued a wind up order in 2024 and their website is not active.

Does anyone know how I can get my money back? Debenhams have been no help - also not sure why they are selling items from brands that are non existent?

Paid using a Debit card.

lessons - pay on credit and don’t use Debenhams !

Thanks

Alderbank

cornishchick89 said:

Hi all,

I bought a couple of dresses to try for an event from Debenhams and need to return one dispatched from their “brand partner”. However, the link they provide takes me to a brand that (on searching companies house) issued a wind up order in 2024 and their website is not active.

Does anyone know how I can get my money back? Debenhams have been no help - also not sure why they are selling items from brands that are non existent?

Paid using a Debit card.

lessons - pay on credit and don’t use Debenhams !

Thanks

Almost certainly because they bought the brand name when that company was wound up and their assets were sold off?

TheRange did a similar thing when Wilko went bust - they bought the brand identity.

In fact Boohoo group did that themselves in 2021 when the department store chain Debenhams collapsed and they bought the brand identity which you purchased from.

cornishchick89

Alderbank said:

cornishchick89 said:

Hi all,

I bought a couple of dresses to try for an event from Debenhams and need to return one dispatched from their “brand partner”. However, the link they provide takes me to a brand that (on searching companies house) issued a wind up order in 2024 and their website is not active.

Does anyone know how I can get my money back? Debenhams have been no help - also not sure why they are selling items from brands that are non existent?

Paid using a Debit card.

lessons - pay on credit and don’t use Debenhams !

Thanks

Almost certainly because they bought the brand name when that company was wound up and their assets were sold off?

TheRange did a similar thing when Wilko went bust - they bought the brand identity.

In fact Boohoo group did that themselves in 2021 when the department store chain Debenhams collapsed and they bought the brand identity which you purchased from.

Thanks - that makes sense. I guess I don’t understand why if they bought the brand, why they’re telling me to return to a non existent brand? I can’t return the dress anywhere currently for a refund because Debenhams say it’s a “brand partner” and that brand partner doesn’t seem to exist.

Has anyone experienced getting a refund for something like this before? Should I ask my bank?

user1977

cornishchick89 said:

Alderbank said:

cornishchick89 said:

Hi all,

I bought a couple of dresses to try for an event from Debenhams and need to return one dispatched from their “brand partner”. However, the link they provide takes me to a brand that (on searching companies house) issued a wind up order in 2024 and their website is not active.

Does anyone know how I can get my money back? Debenhams have been no help - also not sure why they are selling items from brands that are non existent?

Paid using a Debit card.

lessons - pay on credit and don’t use Debenhams !

Thanks

Almost certainly because they bought the brand name when that company was wound up and their assets were sold off?

TheRange did a similar thing when Wilko went bust - they bought the brand identity.

In fact Boohoo group did that themselves in 2021 when the department store chain Debenhams collapsed and they bought the brand identity which you purchased from.

Thanks - that makes sense. I guess I don’t understand why if they bought the brand, why they’re telling me to return to a non existent brand?

How do you know the "brand" is "non existent"? You're almostly certainly looking up the wrong (i.e. old) company on Companies House (and bear in mind that there is no requirement for registered company names to resemble their brand name).