Deliveroo Money Scam no response from Deliveroo

lawabidingshopper · 26 November 2024 at 12:13PM

I received no response can you help
Hello CEO

I would like communication from you not customer services or any escalation team as Deliveroo is your vision.

I want to complain about the terrible service I have received from your Deliveroo company in the UK.
Many times in London where I live I have ordered food from your business and the food has been delivered to me cold. I have complained and sometimes I have been given compensation which is a small portion of the money I have spent that has been sent back to my back account in the guise of a refund.
Sometimes after speak on live chat I have been told that I can’t have compensation because the deliveroo algorithm has said no, regardless of the circumstance of what has happened with my orders it’s quite often a no to a refund.
I would like to discuss my worst three experience that I have had with Deliveroo and I wat you to tell me if this is acceptable.
1.       I ordered two meals from Five guys to be delivered to my home while I was unwell, 2 burger meals with different type of fries, the rider came gave me my food and left. When I opened the bag my fries were missing. So I complained to deliveroo via your live chat that I didn’t receive my fries they would have been in a separate bag I didn’t receive them & I was told by your company I wouldn’t be given a refund, I stated to your staff that this is then theft by your staff & you still refused to refund me for the missing food. So I called Five guys & asked them to view the cctv of the rider taking the food from the store & they said all food was given to the rider. I went back to your staff and still they tell me they are sorry for my loss but they won’t give me compensation or a refund. It says that on the live chat conversation. So you accept I am at a loss but then tell me you won’t help me. So I am asking you as the CEO what type of business model are you using that I a customer pays your company for something and when it doesn’t get deliver I am out pocket and that is supposed to be acceptable in business?

2.       I ordered food and it was taking a long time to arrive, I got a notification stating that the rider has collected my food but they will pick up another person order from somewhere and the rider will be with me soon. I instantly went to live chat and asked how is my food going to arrive hot.
Now I know Drinks at the restaurant are held at 2-4 degrees Celsius in a fridge, the staff there at burger king they take them out and put them in the same paper bag as my hot food I ordered, then instead of the rider coming straight to me they are going to collect more food from another venue then bring my food & drink to me to me. I said to the live chat staff there is no way the food will be hot. Your staff then start telling me about the agreement they have with their partners and how they guarantee that this wouldn’t affect the food quality, my food will be hot. They state their partners have been told not to put cold item with hot food they wouldn’t do that. When the rider got to me I took my food went inside my workplace & the food was cold. I went back onto live chat and complained that my food was cold and was told no compensation for me. I even sent a picture of the damage done to the food bag and the crushed burger from the condensation coming from the cold bottle of coke and you still tell me I won’t be given any compensation. I can’t believe that your company is getting away with treating people like this. So now I am £6.00 out of pocket, your company is £6.00 better off and your shareholders are £6.00 better off. That’s the reality.

3 Today I ordered burger king again this time my order comes in a bag which was stapled together with metal staples to make the food secure from being tampered with so I opened the bag my food and checked my order and the food is cold. I start eating the fries to see if I can eat this disgusting cold food and while chewing I find a staple in my mouth. This could have been real damaging to me. I reported this on live chat & eventually they stated that they will contact the restaurant to inform them and eventually give me a refund for my cold food.
As a note I keep getting cold and getting told the same thing from your staff, “the cold food won’t happen again Mr Patrick” this is from your staff on the live chat but it happens every time I order, so I have had to stop ordering food with drinks to maybe limit the temperature loss of any food that will get delivered to me. This sounds shambolic
I am waiting for a data request for all my conversations that I have had with your staff about the many issues I have had with ordering from yourselves. I will pass these on to BBC watchdog and any other outlet that will hear me. I will also make a Tic Tok video and one for Youtube about these issues and I will also mention the Anti-Social Behaviour caused by your riders on the road & outside the vendors you use, the playing with a football on the pavements outside the vendors, the loitering they do after they have picked up someone’s order and haven’t left as they are chatting with their friends and other riders & also about the incident where I saw one of your riders checking out a knife in his hands that they had in the car park of Shirley McDonalds in Croydon before they rode off with it on the scooter. It is an offence to carry a knife.
So Mr CEO please can you get back to me about these issues and also let me know if you are going to compensate me for the issues that I have had with your business, if you check my account you can read all my Live Chat conversations.