Package holiday that wasn't.

Vizard

A well-known holiday company sold us a package holiday to the UAE at the price of £8k for 4 nights.

Overnight flights meant we arrived exhausted, only then to find that the holiday company had not booked the hotel. They had asked for a quote, but not booked it.

Fortunately, the hotel was able to find us some rooms. But they were on opposite sides of the hotel and this was a family holiday. I also had to pay for them, albeit that the hotel was able to obtain payment from the holiday company and I was refunded.

So, I paid for a package and did not get it. I was also given a world of stress at a time when I was trying to relax.

The holiday company has offered £250. I think that is far from fair.

Anyone have any knowledge about how to attack this please?

Ayr_Rage

£250 per person or total?

How many people went on the trip?

eskbanker

Vizard said:

The holiday company has offered £250. I think that is far from fair.

What sort of figure do you have in mind and how have you calculated it?

Which holiday company is it?

Aylesbury_Duck

Are you out of pocket at all?  If not, then it's really down to a compo figure.  How much are you after?  Maybe it's time to get the suitcases out of the loft ready for the local reporter to take the obligatory sad-face ruined holiday photo?  It might stir some action (as well as some ridicule, if you can put up with that).

powerful_Rogue

Vizard said:

A well-known holiday company sold us a package holiday to the UAE at the price of £8k for 4 nights.

Overnight flights meant we arrived exhausted, only then to find that the holiday company had not booked the hotel. They had asked for a quote, but not booked it.

Fortunately, the hotel was able to find us some rooms. But they were on opposite sides of the hotel and this was a family holiday. I also had to pay for them, albeit that the hotel was able to obtain payment from the holiday company and I was refunded.

So, I paid for a package and did not get it. I was also given a world of stress at a time when I was trying to relax.

The holiday company has offered £250. I think that is far from fair.

Anyone have any knowledge about how to attack this please?

You must have known that would have been the case before booking.

Seems like it was all resolved pretty quickly.

I think the offer of £250 seems reasonable.

Vizard

Ayr_Rage said:

£250 per person or total?

How many people went on the trip?

4 people, they have offered £250 total

photome

Vizard said:

Ayr_Rage said:

£250 per person or total?

How many people went on the trip?

4 people, they have offered £250 total

How much do you want? How much are you out of pocket?

It reads as if you did get the package all be it after a bit of hassle on arrival

you presumably knew what time your flight was and as for the rooms being on opposite sides of the hotel, that may well have been the case even if the hotel had been pre booked

outtatune

Seems fair to me. You did get the package you booked, albeit with a bit of initial stress. 

Why does having rooms in different parts of the hotel stop it from being a family holiday?

born_again

A well-known holiday company sold us a package holiday

Who is this well known holiday company?
There are no issues naming them 👍

Sicard

They don't compensate for a lot of stress in the UK. In the US it could be a different matter.

born_again

Sicard said:

They don't compensate for a lot of stress in the UK. In the US it could be a different matter.

Well until we know who & where the company are as that is where the claim is & since when has UAE been in the US?