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Learn direct, Consumer rights

Willowwisp1
Posts: 2 Newbie

Hi, I'm looking for some advise please.
I signed up for a course with animal courses direct (Learn direct) in March 2023. The course was a Level 2 course, ofqual approved. I completed the course within 3 months, all my work has been marked & passed by the tutor, it just needs to be moderated. Moderation will only be done after I had completed paying for the course.
I completed paying for the course via monthly installments in April 2024.
I have been in regular contact with the company via email since then to ask when my work would be moderated & to find out when I would likely receive my certificate. The customer service isn't great at all, they are polite but they never give a definite answer! What should my next step be with the company? Can I state the consumer rights Act? As I haven't received the complete service I paid for? I don't want my money back, I just want my certificate for the course I have completed & paid for.
Advice would be very much appreciated
I signed up for a course with animal courses direct (Learn direct) in March 2023. The course was a Level 2 course, ofqual approved. I completed the course within 3 months, all my work has been marked & passed by the tutor, it just needs to be moderated. Moderation will only be done after I had completed paying for the course.
I completed paying for the course via monthly installments in April 2024.
I have been in regular contact with the company via email since then to ask when my work would be moderated & to find out when I would likely receive my certificate. The customer service isn't great at all, they are polite but they never give a definite answer! What should my next step be with the company? Can I state the consumer rights Act? As I haven't received the complete service I paid for? I don't want my money back, I just want my certificate for the course I have completed & paid for.
Advice would be very much appreciated
0
Comments
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CRA section 52 requires that services are performed within a reasonable time:
https://www.legislation.gov.uk/ukpga/2015/15/section/52
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The moderation will not be carried out by Animal Courses Direct themselves; I expect it will be done by the awarding body who will actually provide the level 2 certificate and enter you onto their database.
You could ask that entity how long moderation takes.
If they say six weeks, then two months might be a reasonable time between paying for the course in April and Animal Courses Direct sending you your certificate, allowing a little time for administration.
If they moderate that course twice a year in (say) March and September then it would be reasonable for ACD to send your certificate early next month.1 -
Alderbank said:The moderation will not be carried out by Animal Courses Direct themselves; I expect it will be done by the awarding body who will actually provide the level 2 certificate and enter you onto their database.
You could ask that entity how long moderation takes.
If they say six weeks, then two months might be a reasonable time between paying for the course in April and Animal Courses Direct sending you your certificate, allowing a little time for administration.
If they moderate that course twice a year in (say) March and September then it would be reasonable for ACD to send your certificate early next month.
Your response is appreciated0 -
Willowwisp1 said:Alderbank said:The moderation will not be carried out by Animal Courses Direct themselves; I expect it will be done by the awarding body who will actually provide the level 2 certificate and enter you onto their database.
You could ask that entity how long moderation takes.
If they say six weeks, then two months might be a reasonable time between paying for the course in April and Animal Courses Direct sending you your certificate, allowing a little time for administration.
If they moderate that course twice a year in (say) March and September then it would be reasonable for ACD to send your certificate early next month.
Your response is appreciated0
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