Need advice wrt a clear case of Fraud (theft) Committed Against Me

Verdant_Expression

Theft

Hello,

I have just had £29-00 stolen from my topup card account. 

I logged into the app for it at around 2300 on friday late evening(09/05) to check the balance prior to making 2 purchases. I found an unexpected transaction for that day which surprised no shocked the hell out of me, that transaction, what could only be put down as theft. I do not know if I am allowed to put down the name of the Company so I will just call it gi******-***. THESE People HAVE stolen from my account I am in no doubt so I do not know why I would not be allowed to say its full name but I will err on the safe side here. If a moderator says its okay to say their name I would be more than happy to put it.

Anyway on immediately seeing that transaction, I at first thought, I didn't buy anything today did I, that's an immediate that goes through your head, 30 seconds later, you've reassured yourself nope, I've done no e**ing spending at all today, you know you haven't but the shock of seeing something that shouldn't be there does it to you.

I bought from these people 9th April 2025, I bought something for £8 that normally costs £10. I got what I wanted but whereas they claim instantaneous, I at first thought it must be me or the website, on completing purchase instead of things flowing naturally I GOT A TRUSTPILOT popup, obscure my screen so I couldn't see information to what I had bought. I checked my emails and what I was expecting wasn't there either. I contacted the company and said where is what I bought, they said I would need to wait 24 hours, I said that's unacceptable, you claim, well I shouldn't say too much here, they claim receival is a significant amount less than 24 hours so I SAID please supply what i bought, if you don't I will complain to my bank and stop it. A few emails back and forth I got what I wanted but was made to jump through hurdles for what should have been a normal and easy transaction. SO WARNING FLAGS WERE ALLREADY THERE yet they are an advertising, so one would assume reputable company with a not that awful website so one would assume it would be okay to use. I am used to being messed with on the internet and outside of it so I thought they will have learnt their lesson from what they did. I, react when I'm  messed with, even for £8-00.

About 4 days later, I thought I would use them again, this time £17 for £20 product, that being April 13th. On entering my card details, it was like someone switched off their processing machine, I got a cannot currently be processed, please come back later. I thought s*d this, all this effort just for xyz (2) not worth it, and rather than go after what I needed to (initally through them) I thought I would endpoint shop at a different location where I could do away with the need to be messed with by them, this company. I checked my card account, everything appeared normal, nothing taken, I kind of expected it to be as the error didn't seem like one of the normal failed transaction messages you get and the account I use online wrt online purchasing means I cant get taken for much if it ever occursX (occurred). That was that so I shopped elsewhere, could only find one of the 2 things I was after but that was fine.  NEITHER IN THIS TRANSACTION nor the first one did I press any tick boxes or sign up for any incidentals, I view them as nasties and watch out for them,  I do not think I even signed up for a record of purchasing history account with these guys, I did not intend to make it a habit and thought had no need to. (Please that last sentence is a recollection thing not an in the moment thing, there is a difference between knowing you didn't select any tick box nasties than being unsure though fairly confident you didn't sign up for a purchasing history account with them, what occurred later when this theft occurred kind of shows i didn't too).

On Friday 9th May 2025, at right around the end of the working day, they took £29 out of my card account for no reason (see above), I am not friends with them, I am not tied to them, I do not owe them anything, I have not signed up with them for anything, this was not a purchase or an attempted purchase for anything. IT CAME COMPLETELY OUT OF THE BLUE. I did not learn of this as I say until approximately 2300 that Friday evening, the same day they took it. I was not expecting this, I again double took on what had just happened, huhhhhhhh??? I checked email and they had left an email saying they had "messaged me". Huhh? I looked up my email records wrt them, searched them and there was 13th April saying  come back you have something in your basket or similar and the very next date was this 9th May, one telling me to sign up for an account with them (seriously), another saying a message had been left, huhh?. There was nothing in the emails to explain why they had taken £29 of my own money which they should have had no access too at all, they claim to be a selling company, they took money out of my card/bank account which has nothing to do with them and there was no reason for. (ooo) I HAVE PUT THIS AND IS THE TRUTH MEANS I AM ABOUT TO RECHECK MY EMAILS as I DID SEND IN A FORGOTTEN password with them THEN at that point despite having no recollection of signing up for a purchasing history account with them, its just something odd was happening and I had no idea what was happening or had just occurred. On getting into what they display, it indicated there were 2 X(masked here by me) bought on 2 different stated days, that IS a lie by them, totalling £25, of that the first for £8 was correct. What brought it up to £25 being a complete and utter lie, my card account with my money shows nothing went out and I keep an eye on that account, its for online spending only and filled as necessary, kept low or empty otherwise and i document usage as usage occurs(filling, spending) and check if ever occurrences. There were other transactions between not in connection with this company that's just thieved from me and i've documented them and balance as i've gone. This company has only had an £8 spend legitimately from me, I am in no doubt and what occurred 9th May 2025 is pure theft. THE WEIRD THING IS within this purchasing history, you know the thing all companies provide, give an email you can view how you have spent with them, other than lying that i bought the 2nd £17 'item', I didn't and received nothing so is a nothing there, the figures appear correct in the nonoccurrence so they are being semi transparent. I rechecked my emails, there is no evidence anything was provided to me, I swear that on my life, I checked and rechecked and it doesn't equate with the £29 taken by them anyway.  THEY EVEN SAY YOU HAVE A PURCHASE READY TO MAKE on 13th April for that £20 item for £17 where i decided to shop elsewhere as I was getting messed around with. 

Well as I say I went to their site in confusion and huh(?), learnt nothing more other than what a bunch of bozos what the heck is this(thats not swearing afaic). heck heck heck see, no smite. THANK GOD I DOCUMENT MY SPENDING AS I GO OR I WOULD HAVE FILES OUT EVERYWHERE NOT KNOWING what to believe or how this had occurred(NOT literally its an A4 book and spending on it only covers less than 2 pages right now (complete record of spending on the card). 

I immediately in a fluster contacted my bank card people(who I have my money/spending and an account with). I gave them a truncated rushed, THERES BEEN AN UNRECOGNISED TRANSACTION. I wasn't speaking to anyone, their livechat was unavailable but it was rushed, i could only leave like messaging. I thought this not good, GRrr AND THEN wrote a lengthy email saying EVERYTHING but multiple times within, its theft that has JUST OCCURRED. out of the blue taking money from me for no reason. I said you show the amount as PENDING please stop the transaction, I didn't make it. I am being thieved from. Well that email went early hours friday into saturday, I will have to look up time but lets say arbitrarily it was 0130 saturday, it was around then very approx. I went to bed, woke up, saturday, day time, they let the transaction go through so perhaps the emails on from my card people to me(showing my initial messaging contact) and I was aware of when sending the lengthy email were just autosends and not involving a human operator, okeydokeys then.

GUYS I HAVE LOOKED FURTHER INTO THIS COMPANY THAT HAVE STOLEN £29 FROM ME, AND THERE IS NO MISTAKE, IT IS DEFINITELY THEFT. Anyway, they on billing appear to be in the mediterranean but browser lookup they are registered in BRITAIN, an address in London and Companies House has the name of its foreign sounding (Middle Eastern) ceo who appears further educated in Canada by browser lookup......What can I do about the situation, it concerns me my card people took a pending transaction after I had told them (but yup overnight into a weekend, likely it happens). IT IS THEFT. I am regularly harassed, what these bozos  have done to me is more time occupancy bug***ing and nuisancing than upset over the amount involved. I WOULD LIKE THE AHEM PEOPLE IMPRISONING. They should not be allowed to think they can get away with thieving from someone. BUT £29, trying to do something through the courts, it will cost me more than what was stolen, IS THAT HOW Britain should be??? !!! Should I just wait and see what the card company says//

END. ABOVE, ABOVE IS WHAT THIS IS SPECIFICALLY ABOUT ...
================================

 I am expecting a really bad Monday, more is going on in my life. (A delivery company claims they are delivering to me on a purchase/package but clearly aren't. They claim 2 missed deliveries, saturday(yesterday) told me 2nd of those 2 was a cant find your address (!!), incidentally too the 2nd time MY contacting them, a few days earlier was told they would be delivering that day but didn't, i even tried getting back in touch with them after 5 and no show but was obstructed in making contact on their site(loose messed with-permiwaiting, more to it), stayed in my house but they didn't show (i've had 3 other deliveries in the timeframe show up fine maybe even in that by that Y delivery company and a package 1 of 2 connected to the 1 not getting delivered became a split order on a single purchase), yesterday SATURDAY THEY TOLD ME THEY WOULD BE DELIVERING THAT DAY (<-also), WAS TOLD AT 1253 so midday, I this time sat by an open FRONT door up until 2100, they didn't SHOW!! they caused me to do that, i told the seller BEFORE saturday to tell them to ring my doorbell, wait 5 seconds, ring my doorbell wait 5 seconds, ring my doorbell then bash, bash,bash on front door, I have been in my house throughout these past 4/5 *days waiting barring a LITTERAL AND TIMED 10 minute milk run cos i hadn't been out for milk because of all of this, none of the deliveries that have turned up have required that, doorbell works fine, is right near me and is answered on first push, they are clearly messing me around). Was before I contacted the delivery company for 2nd time I said that and note no written notes have been left at my address and when I did the litteral 10 minute milk run, a note was left in window stating date, time be gone and be right back. Police showed up at my property a few weeks back. They told me EE (who are actually harassing me, they are in no way out of pocket and are the direct cause of a dispute in the first place) Boss felt worried for his safety because of my revealing his address, so came to tell me to delete it, they said it was okay to post that they'd been, as soon as I did with no swearwords or cursing, a softblock was put on my account (enter signup email address) by twitter and i haven't been able to access my account since. When the police was at my address I wasn't expecting them(Render+Webster) so was like a deer in headlights, they didn't get the hint of (stressed) please return so i can tell you fully about my being harassed when you return, saying oh we are busy if you would like to compose yourself we will give you a minute as they stood infront of me.  [Let me tell you now one minute doesn't seem like one minute, it is one second after another 60 times and feels that way]. IT WASNT UNTIL THEY HAD LEFT that I realised what I could have told them, I am literally harassed daily, near and far(Hull with its own telephone service and doesn't use BT, AND BAE with its PLC+INC!! started nearby at Brough), i had about a week earlier stated on twitter and shown proof that I am being targetted, and my home is being illegally accessed, some of the nasty interferers/harassers swapped out a shirt for what I bought yet I had been out in what I bought, worn it once infront of a CCTV(NOT FOR THAT PURPOSE WAS JUST SHOPPING) yet a few days later I looked closer at what I was wearing and it had been swapped out for something of a similar design (same colours but different), I am in no doubt of that, I had a reason for buying exactly what I bought and HAD, I had the purchase showing online which I displayed on twitter showing what I bought and had just taken a photo of what I was wearing then, unless I was lying and am not, and the purchase receipt thumbnail was wrong, its not, its direct proof my home is getting illegally accessed (I live alone) by person's unknown, they could have only got at that shirt through illegal home access I have only one direct neighbour, a youngish couple, my house is a detached with private pathway beside on one side and no-one opposite and a telephone service switching building just behind my property off to the side, accessed from driving pathway(narrow straight concreted leadup beside my property). I have known it a while, things have been swapped out before but we are living in an online proof world arent we (like water), well i had direct proof in the now and posted it, it wasn't until the police had left that i thought oh *****, what I could have said. I have tried getting back in touch which is incidentally without that warranted too with twitter doing what it did, I need to tell them I am unable to delete the EE Boss address what I put (and receive confirmation back from the 2 police officers that they have heard me), i cant currently access my account, i sent that to 3 local police emails, not knowing which station Webster and Render are at, i did say if only that particular thing about EE Boss could get deleted then I was happy if that could be achieved as I cant access my account, all i received back was an acknowledgement of receipt from one of the 3 so i don't even know if the police constables got it. Its realising what i could have said about a day later that i realised i need to find which station Render + Webster work at so what i next say doesn't disappear into the ether when i send it as email, yet i again have only had one reply, an auto reply claiming its not monitored 24/7, thats a pnn email address(!!!), 3 of them and it's allready been well over a week, maybe 2/3 now.  i can say so very much more, lots and lots of harassment and interference, lots,  but when its near and far, almost daily, if you are caught offguard, not ready, illprepared, you dont know where to begin. BUT THIS CURRENTLY IS ABOUT THE THEFT FRAUD THAT IS BEING COMMITTED AGAINST ME, As far as I can tell I have posted nothing wrong here, nothing that cannot be legitimately seen, only things that harassers and blockers may not want posted.

p00hsticks

Far far too long to read. 
Please cut out the emotional waffle, state the bare facts (split into short paragraphs), name the company, say clearly what you are asking for advice on and then you might get some helpful replies.  

Bradden

Verdant_Expression said:

Theft

Hello,

I have just had £29-00 stolen from my topup card account. 

I logged into the app for it at around 2300 on friday late evening(09/05) to check the balance prior to making 2 purchases. I found an unexpected transaction for that day which surprised no shocked the hell out of me, that transaction, what could only be put down as theft. I do not know if I am allowed to put down the name of the Company so I will just call it gi******-***. THESE People HAVE stolen from my account I am in no doubt so I do not know why I would not be allowed to say its full name but I will err on the safe side here. If a moderator says its okay to say their name I would be more than happy to put it.

Anyway on immediately seeing that transaction, I at first thought, I didn't buy anything today did I, that's an immediate that goes through your head, 30 seconds later, you've reassured yourself nope, I've done no e**ing spending at all today, you know you haven't but the shock of seeing something that shouldn't be there does it to you.

I bought from these people 9th April 2025, I bought something for £8 that normally costs £10. I got what I wanted but whereas they claim instantaneous, I at first thought it must be me or the website, on completing purchase instead of things flowing naturally I GOT A TRUSTPILOT popup, obscure my screen so I couldn't see information to what I had bought. I checked my emails and what I was expecting wasn't there either. I contacted the company and said where is what I bought, they said I would need to wait 24 hours, I said that's unacceptable, you claim, well I shouldn't say too much here, they claim receival is a significant amount less than 24 hours so I SAID please supply what i bought, if you don't I will complain to my bank and stop it. A few emails back and forth I got what I wanted but was made to jump through hurdles for what should have been a normal and easy transaction. SO WARNING FLAGS WERE ALLREADY THERE yet they are an advertising, so one would assume reputable company with a not that awful website so one would assume it would be okay to use. I am used to being messed with on the internet and outside of it so I thought they will have learnt their lesson from what they did. I, react when I'm  messed with, even for £8-00.

About 4 days later, I thought I would use them again, this time £17 for £20 product, that being April 13th. On entering my card details, it was like someone switched off their processing machine, I got a cannot currently be processed, please come back later. I thought s*d this, all this effort just for xyz (2) not worth it, and rather than go after what I needed to (initally through them) I thought I would endpoint shop at a different location where I could do away with the need to be messed with by them, this company. I checked my card account, everything appeared normal, nothing taken, I kind of expected it to be as the error didn't seem like one of the normal failed transaction messages you get and the account I use online wrt online purchasing means I cant get taken for much if it ever occursX (occurred). That was that so I shopped elsewhere, could only find one of the 2 things I was after but that was fine.  NEITHER IN THIS TRANSACTION nor the first one did I press any tick boxes or sign up for any incidentals, I view them as nasties and watch out for them,  I do not think I even signed up for a record of purchasing history account with these guys, I did not intend to make it a habit and thought had no need to. (Please that last sentence is a recollection thing not an in the moment thing, there is a difference between knowing you didn't select any tick box nasties than being unsure though fairly confident you didn't sign up for a purchasing history account with them, what occurred later when this theft occurred kind of shows i didn't too).

On Friday 9th May 2025, at right around the end of the working day, they took £29 out of my card account for no reason (see above), I am not friends with them, I am not tied to them, I do not owe them anything, I have not signed up with them for anything, this was not a purchase or an attempted purchase for anything. IT CAME COMPLETELY OUT OF THE BLUE. I did not learn of this as I say until approximately 2300 that Friday evening, the same day they took it. I was not expecting this, I again double took on what had just happened, huhhhhhhh??? I checked email and they had left an email saying they had "messaged me". Huhh? I looked up my email records wrt them, searched them and there was 13th April saying  come back you have something in your basket or similar and the very next date was this 9th May, one telling me to sign up for an account with them (seriously), another saying a message had been left, huhh?. There was nothing in the emails to explain why they had taken £29 of my own money which they should have had no access too at all, they claim to be a selling company, they took money out of my card/bank account which has nothing to do with them and there was no reason for. (ooo) I HAVE PUT THIS AND IS THE TRUTH MEANS I AM ABOUT TO RECHECK MY EMAILS as I DID SEND IN A FORGOTTEN password with them THEN at that point despite having no recollection of signing up for a purchasing history account with them, its just something odd was happening and I had no idea what was happening or had just occurred. On getting into what they display, it indicated there were 2 X(masked here by me) bought on 2 different stated days, that IS a lie by them, totalling £25, of that the first for £8 was correct. What brought it up to £25 being a complete and utter lie, my card account with my money shows nothing went out and I keep an eye on that account, its for online spending only and filled as necessary, kept low or empty otherwise and i document usage as usage occurs(filling, spending) and check if ever occurrences. There were other transactions between not in connection with this company that's just thieved from me and i've documented them and balance as i've gone. This company has only had an £8 spend legitimately from me, I am in no doubt and what occurred 9th May 2025 is pure theft. THE WEIRD THING IS within this purchasing history, you know the thing all companies provide, give an email you can view how you have spent with them, other than lying that i bought the 2nd £17 'item', I didn't and received nothing so is a nothing there, the figures appear correct in the nonoccurrence so they are being semi transparent. I rechecked my emails, there is no evidence anything was provided to me, I swear that on my life, I checked and rechecked and it doesn't equate with the £29 taken by them anyway.  THEY EVEN SAY YOU HAVE A PURCHASE READY TO MAKE on 13th April for that £20 item for £17 where i decided to shop elsewhere as I was getting messed around with. 

Well as I say I went to their site in confusion and huh(?), learnt nothing more other than what a bunch of bozos what the heck is this(thats not swearing afaic). heck heck heck see, no smite. THANK GOD I DOCUMENT MY SPENDING AS I GO OR I WOULD HAVE FILES OUT EVERYWHERE NOT KNOWING what to believe or how this had occurred(NOT literally its an A4 book and spending on it only covers less than 2 pages right now (complete record of spending on the card). 

I immediately in a fluster contacted my bank card people(who I have my money/spending and an account with). I gave them a truncated rushed, THERES BEEN AN UNRECOGNISED TRANSACTION. I wasn't speaking to anyone, their livechat was unavailable but it was rushed, i could only leave like messaging. I thought this not good, GRrr AND THEN wrote a lengthy email saying EVERYTHING but multiple times within, its theft that has JUST OCCURRED. out of the blue taking money from me for no reason. I said you show the amount as PENDING please stop the transaction, I didn't make it. I am being thieved from. Well that email went early hours friday into saturday, I will have to look up time but lets say arbitrarily it was 0130 saturday, it was around then very approx. I went to bed, woke up, saturday, day time, they let the transaction go through so perhaps the emails on from my card people to me(showing my initial messaging contact) and I was aware of when sending the lengthy email were just autosends and not involving a human operator, okeydokeys then.

GUYS I HAVE LOOKED FURTHER INTO THIS COMPANY THAT HAVE STOLEN £29 FROM ME, AND THERE IS NO MISTAKE, IT IS DEFINITELY THEFT. Anyway, they on billing appear to be in the mediterranean but browser lookup they are registered in BRITAIN, an address in London and Companies House has the name of its foreign sounding (Middle Eastern) ceo who appears further educated in Canada by browser lookup......What can I do about the situation, it concerns me my card people took a pending transaction after I had told them (but yup overnight into a weekend, likely it happens). IT IS THEFT. I am regularly harassed, what these bozos  have done to me is more time occupancy bug***ing and nuisancing than upset over the amount involved. I WOULD LIKE THE AHEM PEOPLE IMPRISONING. They should not be allowed to think they can get away with thieving from someone. BUT £29, trying to do something through the courts, it will cost me more than what was stolen, IS THAT HOW Britain should be??? !!! Should I just wait and see what the card company says//

END. ABOVE, ABOVE IS WHAT THIS IS SPECIFICALLY ABOUT ...
================================

 I am expecting a really bad Monday, more is going on in my life. (A delivery company claims they are delivering to me on a purchase/package but clearly aren't. They claim 2 missed deliveries, saturday(yesterday) told me 2nd of those 2 was a cant find your address (!!), incidentally too the 2nd time MY contacting them, a few days earlier was told they would be delivering that day but didn't, i even tried getting back in touch with them after 5 and no show but was obstructed in making contact on their site(loose messed with-permiwaiting, more to it), stayed in my house but they didn't show (i've had 3 other deliveries in the timeframe show up fine maybe even in that by that Y delivery company and a package 1 of 2 connected to the 1 not getting delivered became a split order on a single purchase), yesterday SATURDAY THEY TOLD ME THEY WOULD BE DELIVERING THAT DAY (<-also), WAS TOLD AT 1253 so midday, I this time sat by an open FRONT door up until 2100, they didn't SHOW!! they caused me to do that, i told the seller BEFORE saturday to tell them to ring my doorbell, wait 5 seconds, ring my doorbell wait 5 seconds, ring my doorbell then bash, bash,bash on front door, I have been in my house throughout these past 4/5 *days waiting barring a LITTERAL AND TIMED 10 minute milk run cos i hadn't been out for milk because of all of this, none of the deliveries that have turned up have required that, doorbell works fine, is right near me and is answered on first push, they are clearly messing me around). Was before I contacted the delivery company for 2nd time I said that and note no written notes have been left at my address and when I did the litteral 10 minute milk run, a note was left in window stating date, time be gone and be right back. Police showed up at my property a few weeks back. They told me EE (who are actually harassing me, they are in no way out of pocket and are the direct cause of a dispute in the first place) Boss felt worried for his safety because of my revealing his address, so came to tell me to delete it, they said it was okay to post that they'd been, as soon as I did with no swearwords or cursing, a softblock was put on my account (enter signup email address) by twitter and i haven't been able to access my account since. When the police was at my address I wasn't expecting them(Render+Webster) so was like a deer in headlights, they didn't get the hint of (stressed) please return so i can tell you fully about my being harassed when you return, saying oh we are busy if you would like to compose yourself we will give you a minute as they stood infront of me.  [Let me tell you now one minute doesn't seem like one minute, it is one second after another 60 times and feels that way]. IT WASNT UNTIL THEY HAD LEFT that I realised what I could have told them, I am literally harassed daily, near and far(Hull with its own telephone service and doesn't use BT, AND BAE with its PLC+INC!! started nearby at Brough), i had about a week earlier stated on twitter and shown proof that I am being targetted, and my home is being illegally accessed, some of the nasty interferers/harassers swapped out a shirt for what I bought yet I had been out in what I bought, worn it once infront of a CCTV(NOT FOR THAT PURPOSE WAS JUST SHOPPING) yet a few days later I looked closer at what I was wearing and it had been swapped out for something of a similar design (same colours but different), I am in no doubt of that, I had a reason for buying exactly what I bought and HAD, I had the purchase showing online which I displayed on twitter showing what I bought and had just taken a photo of what I was wearing then, unless I was lying and am not, and the purchase receipt thumbnail was wrong, its not, its direct proof my home is getting illegally accessed (I live alone) by person's unknown, they could have only got at that shirt through illegal home access I have only one direct neighbour, a youngish couple, my house is a detached with private pathway beside on one side and no-one opposite and a telephone service switching building just behind my property off to the side, accessed from driving pathway(narrow straight concreted leadup beside my property). I have known it a while, things have been swapped out before but we are living in an online proof world arent we (like water), well i had direct proof in the now and posted it, it wasn't until the police had left that i thought oh *****, what I could have said. I have tried getting back in touch which is incidentally without that warranted too with twitter doing what it did, I need to tell them I am unable to delete the EE Boss address what I put (and receive confirmation back from the 2 police officers that they have heard me), i cant currently access my account, i sent that to 3 local police emails, not knowing which station Webster and Render are at, i did say if only that particular thing about EE Boss could get deleted then I was happy if that could be achieved as I cant access my account, all i received back was an acknowledgement of receipt from one of the 3 so i don't even know if the police constables got it. Its realising what i could have said about a day later that i realised i need to find which station Render + Webster work at so what i next say doesn't disappear into the ether when i send it as email, yet i again have only had one reply, an auto reply claiming its not monitored 24/7, thats a pnn email address(!!!), 3 of them and it's allready been well over a week, maybe 2/3 now.  i can say so very much more, lots and lots of harassment and interference, lots,  but when its near and far, almost daily, if you are caught offguard, not ready, illprepared, you dont know where to begin. BUT THIS CURRENTLY IS ABOUT THE THEFT FRAUD THAT IS BEING COMMITTED AGAINST ME, As far as I can tell I have posted nothing wrong here, nothing that cannot be legitimately seen, only things that harassers and blockers may not want posted.

I'm sorry... I'm sure you are upset about the situation but that wall of text just hurts my eyes.

Ayr_Rage

If you believe it's theft, report it to Action Fraud and your bank/card provider.

As for the second part, incomprehensible.

powerful_Rogue

Had to run it through AI to get a summary as no way was a reading such a huge wall of text.

Summary of Incident:

• Unauthorized Transaction:
  On the evening of Friday, May 9th, you discovered a £29 unauthorized transaction on your top-up card. You did not authorize or initiate any purchases with the company (referred to as "gi******-***") on that day.

• Previous Interactions with the Company:

  • April 9th: You made a legitimate purchase of £8.

  • April 13th: You attempted a second purchase for £17, but the transaction failed. You never received any product or confirmation. No money left your card at that time.

• Account Concerns:

  • You didn’t sign up for recurring payments or authorize future deductions.

  • You believe the company fraudulently fabricated a purchase history to justify the £29 charge.

  • Email communications from them were vague or unrelated to the transaction.

• Bank/Card Provider Action:

  • You contacted them immediately, marking the transaction as suspicious while it was still pending.

  • You followed up with a detailed email, but the transaction still went through the next day—likely due to delays or automated processing over the weekend.

• Current Status:

  • You believe this is clear theft and are seeking ways to recover your money.

  • The company has ties to both the UK (London address) and possibly the Mediterranean or Middle East, which adds complexity to any legal action.

---

Additional Issues (Briefly Mentioned):

• Ongoing harassment, concerns about unauthorized home access, and trouble with deliveries.

• Previous police visit regarding a social media post involving a company CEO’s address, resulting in loss of Twitter account access.

• Difficulty following up with police and unresolved concerns.

TELLIT01

The OP believes an unauthorised payment has been taken.  What should they do?

Answer - initially contact their bank and take their advice.

Amazing that it can be condensed into a 1 line question and a 1 line answer.

la531983

Did enjoy the person who complained about the wall of text actually quoted the whole thing so we all get to see it twice 😃

Ayr_Rage

la531983 said:

Did enjoy the person who complained about the wall of text actually quoted the whole thing so we all get to see it twice 😃

Always good that someone quotes the post in its entirety, there have been numerous topics where the OP selectively edits/deletes information and the whole thing turns farcical due to information that has changed or disappeared.

twopenny

There are occasions when a previous days transaction registers a day or more later.

I queried something with my bank an hour after when I thought I had been double charged. 
I was told that it could take a number of days to appear on my account.
This was debit card which back in the day was ensured to go through immediately. I was given to understand that this isn't always so now.

Go into the bank or contact and ask for a printed statement for 4 weeks and check who the payment was to.
A printed statement will usually give the name of who that transaction was with.

Grumpy_chap

That is very difficult to read, but it seems as though 9th April, the OP purchased something from an online provider.  That was £8 discounted from £10.  There were some pop-ups when going through the check-out process.

Possibly, though I cannot be sure, the OP made a second purchase from the provider on 13th April for £17 (discounted from £20).  It seems as though this purchase did not complete.

Then, on 9th May, a debit was made by the same supplier for £29.  The OP considers that this debit was never authorised and, therefore, theft.  

The first thing the OP needs to do is to establish what the £29 charge was for.  Is there a description at the payment service, or on the supplier account that gives an insight?
Given the charge was made on the one-month anniversary of the first purchase and the value stated, I do wonder whether this is a subscription that was enrolled into as part of the original purchase (to qualify for the discount) or in the subsequent pop-ups.  It can be possible to mistakenly sign up for a subscription.
If this is a monthly subscription, the OP needs to see how to cancel, thus avoid incurring a charge next month, and then explore whether there are grounds for the payment taken this month to be recovered.

sheramber

Grumpy_chap said:

That is very difficult to read, but it seems as though 9th April, the OP purchased something from an online provider.  That was £8 discounted from £10.  There were some pop-ups when going through the check-out process.

Possibly, though I cannot be sure, the OP made a second purchase from the provider on 13th April for £17 (discounted from £20).  It seems as though this purchase did not complete.

Then, on 9th May, a debit was made by the same supplier for £29.  The OP considers that this debit was never authorised and, therefore, theft.  

The first thing the OP needs to do is to establish what the £29 charge was for.  Is there a description at the payment service, or on the supplier account that gives an insight?
Given the charge was made on the one-month anniversary of the first purchase and the value stated, I do wonder whether this is a subscription that was enrolled into as part of the original purchase (to qualify for the discount) or in the subsequent pop-ups.  It can be possible to mistakenly sign up for a subscription.
If this is a monthly subscription, the OP needs to see how to cancel, thus avoid incurring a charge next month, and then explore whether there are grounds for the payment taken this month to be recovered.

A subscription was my first thought.