FEDEX - Broken item

Laloop2000

I sent back a new ceramic sink as it was the wrong size. The builder heard the delivery man drop it down the stairs on the way out, it arrived back to the supplier smashed to smithereens. The supplier contacted me two days after they received it with images, saying that the problems was with the courier company (which I agree with). 
Fedex will not pay and keep closing the case even though the object was insured, as they say that if it is not reported within 24 hours they will not pay. 
Can anyone give me advice on how I get my money back, I keep trying to keep the case open - should I go to a small claims court? Should I pursue the supplier?

Thanks for your advice

DullGreyGuy

Who organised the courier? You or the vendor?

Laloop2000

I organised the courier, through my business account and paid for insurance to cover the cost of the item if broken in transit.

DullGreyGuy

Then it would be for you to pursue them but as you used a business account you won't have the extra protections that a consumer would have had. Have you read the actual T&Cs of the courier?

Laloop2000

Thanks I will read the terms and conditions on my account website. They do not seem to have any problem paying for the item through their insurance, their only issue is that I am out of time, reporting the item which should have been done in 24 hours. Are there not, consumer rights laws that override their terms and conditions that I can lean on in this matter?

Voyager2002

Did you contact FedEx within two days of hearing from the supplier about the problem?

DullGreyGuy

Laloop2000 said:

Thanks I will read the terms and conditions on my account website. They do not seem to have any problem paying for the item through their insurance, their only issue is that I am out of time, reporting the item which should have been done in 24 hours. Are there not, consumer rights laws that override their terms and conditions that I can lean on in this matter?

You're not a consumer, you bought it via a business account you say. Businesses pay less because they have less protection (in addition to volume discounting etc)