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Openreach Refuse to pay Compensation
Openreach came to install our neighbours fibre cable and they came onto our property without my knowledge or permission despite being in the House at the time and installed the cable less than a metre above our integral garage roof thereby restricting access. I spent over six hours of my time finding out about who…
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Vehicle Damage
Hi my car was damaged in a Euro Car Park site number 4544 and I can’t get in touch with Euro Car Parks to speak to someone regarding CCTV
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Company Cancelling Part of Order - Rights
Hi Can anyone advise what rights I may have. I order an item let’s say for £10, delivery from the company was £4.99. I ended up adding in a smaller item for £3. Had I not been ordering the other item I wouldn’t have bought the smaller item and certainly not with £4.99 postage. The company have cancelled the more expensive…
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Phone missing from DPD package
I ordered a Samsung Galaxy Z Fold 6 1Tb from the Samsung UK website and it was delivered the next day in a package along with a pair of galaxy buds and a Samsung ring sizing kit. As soon as I took the parcel off the DPD delivery driver I thought that it was a bit light. I opened the package and the Samsung box…
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Tickets and distance selling act.
Hi Everyone, I bought tickets for myself and a mate to the Keswick beer festival and he has had to pull out, apparently a birth is more important :D . When I purchased the tickets it stated there would be no refunds for purchased tickets. Is that allowed? Does the distance selling act apply? Cheers Harry
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Car not repaired
Hi, a main Vauxhall dealership has completed a full engine strip and identified faults causing my car to use an excessive amount of oil. I paid just under £3000 for this as none of it was covered by warranty. It hasn't fixed the problem. I have asked the garage for a refund and they have flatly refused. They said they will…
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Faulty Car
My son in law bought a second hand Audi A3 from the car shop on finance in May. The car only had 22,000 and is now just over 3 years old. Last week the car engine seized and has been recovered to a local garage. The car needs a new engine. How is this possible? The carshop say it's out of 6 month warranty. Audi don't want…
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Uber eats just stealing from consumers now?
I recently experienced an issue with Uber Eats where I was missing several items from my McDelivery order. When I contacted (uber eats) support, they refused to issue a partial refund despite clear evidence that the items were missing. I asked for very reasonable things: * Escalation to a senior support member. * A formal…
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Bathroom Fittings Staining
New fitted bathroom. we purchased taps, shower valves, and spouts from a UK retailer made by a brand based in the UK, in their brushed brass finish we have a water softener fitted, however the new taps all have darks water spots that cannot be removed. This to me is a defect in the items. who is responsible? The retailer…
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Wedding tent deposit refund following bad weather cancellation
Hi all We celebrated our wedding this weekend. The venue was quite small so we paid for an outdoor teepee to give us more room. We booked/paid for this through the venue itself, who use an external teepee hire company. We paid a 25% deposit to the venue earlier on in the year to secure the teepee/venue, and followed by the…
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Perfume - distance selling
Hi I recently purchased a perfume from Selfridges of London, which has now been delivered. Unfortunately, I have realised that I mistakenly ordered the wrong fragrance. When I reached out to Selfridges to arrange a return, I was informed that they cannot accept it due to hygiene reasons. However, I initiated the return…
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Help With Returns Problem Please
Hi, Background: I bought some clothes from a lesser known website (checked their returns policy which was fine, TP reviews were good, lots of positive stuff online and my son’s friend had bought from them with no problems). I paid on a CC, and it was over £100. I ordered three items, two of which need to be returned - one…
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Eufy Camera (faulty) - I cannot get a replacement?
I purchased a camera directly from Eufy, but it is faulty. I am stuck in a continual cycle of emails to try and get a replacement with a potential free return. They keep asking for serial numbers and god knows what. I am sure the emails are sent by a chatbot thing. I have lost count of the stupid messages. One email said…
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Vehicle repair options
Hi all, I purchased a vehicle from a dealership that came with a warranty and was meant to be checked by the dealership for faults and defects. When driving the vehicle home, I noticed a fault. The next day, I took it to a local garage as the dealership is not local to me. I asked the local garage to check and they…
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Wrong diagnosis. Who pays?
The water on my combi boiler was running hot and cold so I called in a heating engineer who came highly recommended on a local forum. He diagnosed a fault with the heat exchanger and quoted me £425.00, which I accepted. However, the fault was still there after he'd replaced the part and he then said the problem must be…
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Can I reject my PX car back, when the dealer has sold it, and the new owner has returned the vehicle
Good Evening We purchased a vehicle from an independent car dealer, we pay a £1000 deposit by BACS, the car was delivered on the 1st October, this was the first time we had physically seen the car, it was raining and the car was wet, they took our part exchange vehicle away, we soon noticed a burning Oil smell within the…
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Online Purchase Item Too Small Return Query
I purchased a jacket online from BOY London for a relative as they didn't have enough money until the end of the month. They were on sale. The biggest size they have (manufacture) is XL so ordered this but it was a tight fit and too small. I am still within my 14 days return window, purchase was £120 and paid through…
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Debenhams
Has anyone had problems with either getting goods, never receiving goods or not being able to return goods I have had a terrible time trying to return some goods " I don’t want money off I JUST WANT MY MONEY BACK FOR ORDER (Removed by Forum Team) Order Total : £32.38 WHICH I SENT BACK TO YOU ON 8th NOVEMBER I TRIED SEVERAL…
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Scammed in to ordering rubbish
Hi all Hoping you can help. I'm usually pretty savvy with websites etc but I ordered a Christmas present for my son over a week ago following an Instagram advert (hindsight red flag!). I checked out the website independently and it looked great - loads of great reviews, pictures looked amazing, implied it was a small good…
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Dreams mattress very smelly
I ask for expert advice. We bought a mattress in a store. On Thursday at 9am a new mattress was delivered. The delivery guys said the smell would go away in a couple of hours. The bedroom window was wide open and the smell spread throughout the house. My husband and I felt sick, I even threw up. I closed the bedroom door…
