Shop Won't Pay for Sold Goods

kr236rk

Hi,

I sold an item through a shop, agreeing to their commission charge. I received their written receipt for the goods to be sold. This I have in hard copy.

The item was sold, I was informed by telephone, & the amount due to me confirmed at the same time, just under 1K.

My bank account number + sort code were duly requested, and supplied.

After a slight delay, the payment was promised by early this March - the payment did not appear.

I again contacted the shop and was told the payment was being processed today, but that's what I was told two weeks ago. No explanation or apology for the delay in payment was given by the shop.

Where do I stand, legally, with regard to getting paid for my sold goods, please?

Many thanks.

Aylesbury_Duck

Seems pretty clear that you have a written contract, confirmation they've sold the item and a promise of payment.  Send them a letter before action, threatening small claims court if they don't send you the funds within 14 days.  Then follow up on it if they don't comply.

Arunmor

Is the shop a limited company?  If so I would be checking companies house to check if anything looks untoward.

born_again

kr236rk said:

Hi,

I sold an item through a shop, agreeing to their commission charge. I received their written receipt for the goods to be sold. This I have in hard copy.

The item was sold, I was informed by telephone, & the amount due to me confirmed at the same time, just under 1K.

My bank account number + sort code were duly requested, and supplied.

After a slight delay, the payment was promised by early this March - the payment did not appear.

I again contacted the shop and was told the payment was being processed today, but that's what I was told two weeks ago. No explanation or apology for the delay in payment was given by the shop.

Where do I stand, legally, with regard to getting paid for my sold goods, please?

Many thanks.

Call into shop & get them to process it there & then, to a card.

kr236rk

Arunmor said:

Is the shop a limited company?  If so I would be checking companies house to check if anything looks untoward.

Yes thanks, they are a limited company - anything in particular that I should be looking for, please?

kr236rk

born_again said:

.

Call into shop & get them to process it there & then, to a card.

Thanks. Can they do that ~ I'm wondering why they asked me for my account number & sort code - they know I carry a bank card?

born_again

kr236rk said:

born_again said:

.

Call into shop & get them to process it there & then, to a card.

Thanks. Can they do that ~ I'm wondering why they asked me for my account number & sort code - they know I carry a bank card?

Because they physically need the card to process a refund? Given you were on the phone to them.

Arunmor

kr236rk said:

Arunmor said:

Is the shop a limited company?  If so I would be checking companies house to check if anything looks untoward.

Yes thanks, they are a limited company - anything in particular that I should be looking for, please?

Anything in red should be treated with suspicion, having said many well known and sound companies will have red markers . Check their fillings and charges against the company (many charges are legitimate though eg loans)

kr236rk

If I do have to go 'small claims', will that be expensive please?

Been advised to give them til next week. Hope this is not going to turn unpleasant 🙏

kr236rk

born_again said:

kr236rk said:

born_again said:

.

Call into shop & get them to process it there & then, to a card.

Thanks. Can they do that ~ I'm wondering why they asked me for my account number & sort code - they know I carry a bank card?

Because they physically need the card to process a refund? Given you were on the phone to them.

Not really, I had been in the shop when the amount was due - all I got was excuses. When I spoke to them this week, they did not suggest I come over with my card, just went on about 'sorting out their accounts' until the payment could be made. I am 30 minutes away from them, local business. I simply cannot understand what they are playing at?

Aylesbury_Duck

kr236rk said:

If I do have to go 'small claims', will that be expensive please?

Been advised to give them til next week. Hope this is not going to turn unpleasant 🙏

Assuming your claim would be for something between £500 and £1000, the court fee is £70.  There is no need to pay for legal advice, you can DIY.