Builder quoted by E-mail, customer said yes to E-mail. £6000, customer only paid £4200 ???

willywonka1

Hi,

Builder quoted for work on a house by E-mail, customer said yes to E-mail. £6000. The job went on a little longer as they sent the wrong windows, it was Covid, and the customer build something in front of were they were working, this slowed them down the last day, so had to come back one more day. After they said they were happy, builder asked if there was anything more to do, they said don’t think so, we will put those few bolts in if you leave here, and they fitted the lettering, all would have took half hour.

After a few weeks, the builder sees only one payment of £4200. The builder contacted the customer, the wife said she thought all was paid. The builder mailed and mail, and it took a year for the husband to get back, he said he made a decision, and without talking it out with the builders, that as they took a little longer, maybe 3/5 days, that he decided that the job was only worth £4200, and thought he could keep the £1800.

Is making dissensions like that taking the law into your owe hands and a criminal offence. Is this a total cheek and audacity. Also is it against the law to go back on an E-Mail quote that the customer agreed too.

Is there anything please the more speciality in this subject, would like to add

The builder will take £200 off the original price, if nothing going to small courts.

Thank.

powerful_Rogue

Duplicate thread - https://forums.moneysavingexpert.com/discussion/6612697/customer-took-2000-off-a-builder-price-after-the-job-was-done-with-talking-to-the-builder