S.75 company asking for a fee

Canon_Dad

Good afternoon,

I have recently begun a claim using S.75 with Currys due to a laptop battery developing a serious fault. The inbuilt software and via tech support remote logging in both show reports that state the battery is faulty.

Today I have received an email from Currys stating that I need to pay £75 to have the laptop inspected.

Is this right? Can they charge an inspection fee? 
What is wrong with them using the reports already generated?

It feels like they are trying to put me off claiming. (They won't)

I submitted the claim to both Currys and Creation finance as they are the in-store credit provider. I also cc'd Lenovo into the claim emails.

The battery report shows the fault beginning prior to the 12 month warranty expiring. The claim is within 14 months of the purchase date. The finance was paid off within the period prior to interest being added, the latter I believe makes no difference as the protection is still there due to using in-store credit.

Thank you for any pointers. 

Grumpy_chap

If the fault develops after 6 months, the onus is on the individual to establish that the fault was inherent at purchase.
If the fault develops within 6 months, the onus is on the retailer to establish that the fault was not inherent at purchase.

What is the serious battery fault?

born_again

Yes they can.
For S75 you would need a independent 3rd party report.

When did you buy computer, when did problem start?

Did you contact currys before starting a S75 with Creation?

Canon_Dad

born_again said:

Yes they can.
For S75 you would need a independent 3rd party report.

When did you buy computer, when did problem start?

Did you contact currys before starting a S75 with Creation?

I already have a report from Lenovo Tech Support who are the manufacturer of the laptop. I sent the S.75 claim at the same time in the same email.

Laptop was purchased 01/08/2024. Issues show to have begun in July 2024 which is from the report compiled by Lenovo.

It's shows the battery begins to lose usable capacity in July 24 then drops to 0.01% of its design capacity.

born_again

When did you contact currys about the issue?

powerful_Rogue

Can't see the issues. If the report finds in your favour you will have the fee refunded.

Canon_Dad

born_again said:

When did you contact currys about the issue?

7th October 2025. With a report showing that the battery had completed 38 charge cycles in total which shows it is not of a satisfactory quality as it would be expected to last over 500 cycles and then with a 20-30% drop. The drop the battery shows is over 99% after 38 cycles.

Alderbank

What's your claim?

Are you claiming a replacement battery or are you claiming that the battery fault has caused internal damage to your laptop?

Canon_Dad

Alderbank said:

What's your claim?

Are you claiming a replacement battery or are you claiming that the battery fault has caused internal damage to your laptop?

The claim is for a replacement battery only.

Grumpy_chap

Canon_Dad said:

I already have a report from Lenovo Tech Support who are the manufacturer of the laptop. I sent the S.75 claim at the same time in the same email.

Laptop was purchased 01/08/2024. Issues show to have begun in July 2024 which is from the report compiled by Lenovo.

It's shows the battery begins to lose usable capacity in July 24 then drops to 0.01% of its design capacity.

Do you mean the fault began July 25?
Or before the laptop was purchased?

visidigi

BCanon_Dad said:

Good afternoon,

I have recently begun a claim using S.75 with Currys due to a laptop battery developing a serious fault. The inbuilt software and via tech support remote logging in both show reports that state the battery is faulty.

Today I have received an email from Currys stating that I need to pay £75 to have the laptop inspected.

Is this right? Can they charge an inspection fee? 
What is wrong with them using the reports already generated?

It feels like they are trying to put me off claiming. (They won't)

I submitted the claim to both Currys and Creation finance as they are the in-store credit provider. I also cc'd Lenovo into the claim emails.

The battery report shows the fault beginning prior to the 12 month warranty expiring. The claim is within 14 months of the purchase date. The finance was paid off within the period prior to interest being added, the latter I believe makes no difference as the protection is still there due to using in-store credit.

Thank you for any pointers. 

If the logs show it started during the 12 month warranty what was lenovo's response when asking if it was covered under warranty?