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Car Hire Purchase Help
Hi all Not sure this is the right thread to post on but… Bought a car through Lloyds Hire Purchase agreement - made 20/60 payments - got over 5 years as I expected the vehicle to last me a good amount of time Last few months the engine management light has been on/off - taken it into Ford 5 times and the end result is a…
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Refusal to refund online purchase if sale item and in terms and conditions?
Hi,Just a sense check please;I bought a cycling jacket in the sale from Proviz online and unfortunately it doesnt fit. When I try and return it, they have referred me to their terms and conditions that state that they won't accept returns for refunds on discontinued products. It is indeed in their terms and conditions, but…
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Is there anything I can do?
I purchased a sofa from SCS on 29th December, it is being delivered on Saturday 15th March. When I purchased it I asked what happens if it's reduced further and was told I would pay the lower price. It was later reduced by a further £380. Fast forward to today, when I phoned to make the final payment. I was told, in order…
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Amazon Issue
Has anyone else had issues with Amazon returns? I’ve had two items recently lost in transit when sending via royal Royal Mail 48 tracked. 3 weeks on and the only update is that the item was dropped off at the post office. Amazon are now asking me to upload government ID documents and to wait 60 days.
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Scam site or not?
Hi, apologies if not in correct section. I have been looking for a Apple laptop and came across a site called Forteros offering very good prices. Is there any way I can check if they are some kind of scam site or not. I've seen a warning or two but they also say it might be that they are a new company, thanks in advance.
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Dylon dye fail
Hi, I dyed 4 pillowcases using dylon dye. The pillowcases came out of the machine with red and blue dots over the colour i had wanted them dyed. Dylon have confirmed that it was due to the dye not solubulising or not dissolving adequately. They have asked for the receipt for the purchase of the pillowcases which 2 years on…
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Scammed by fake UK website selling poor quality Chinese goods.....
Hi all - I'm not exactly hopeful but has anyone been successful with a chargeback on their credit card or managed to negotiate with the thieving scammers who claim to be a London based boutique but it turns out they are actually based in China? I fell for the really convincing website of a company called "Belton London"…
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Toyota Van - Aftersale issue
Morning, Bit of a funny one and not sure it's even a consumer right! Bought an EV van from a Toyota dealership last year, it was a demo van, 2 years old. We were looking at a few brands but the warranty and customer service swung Toyota for us. Van was sold with the app being a feature, the app can allow the van to be…
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How to use bailiffs?
Our daughter had blinds fitted in her house by a local
company, it was a disaster, and they agreed in writing to refund the money,
which they didn’t. She applied for a CCJ through the Small Claims Court,
it was awarded, but still the company has not paid her. They work from home, still trading as their van has
been seen,…
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Extended Car Warranty
Hello, we bought a Peugeot 3008 (2018) car in April 2023 with an extended warranty and experienced engine problems about 5 weeks ago. The car is with a Peugeot approved garage at the moment and they refuse to deal with our warranty insurance as they say they have payment issues with them. They will try to get Peugeot to…
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About to collect new car- dealer ordered wrong thing. Making me pay more
Hi, I ordered a new car back in nov/dec all paperwork was correct for what I ordered. Have had recent communication with the dealer over the last few weeks and been told all ok. spoke to them yesterday and again today to confirm collection next week and explained I have now sold my car based on them confirming my car is…
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buying a car from evans halshaw
Hi I saw a car advertised on the Evans Halshaw website . I paid a £200 deposit and was told the car was being sent to the Durham dealership and could not now be sold. Four days later I got a phone call to say the car had been sold and was no longer available. I was shown a number of other cars on he website. I chose one…
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Misleading extended returns HP / Opia
Hi there, I feel a bit of a fool but am wondering what I can do about my situation. I needed to buy a new laptop and bought an Omnibook from HP because it was advertised as having an extended returns period of 90 days. I didn’t realise that this offer was operated by an external company, Opia, and that you needed to…
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Shein offer 20% refund for damaged goods
Hi, I ordered a personalised necklace from Shein (£6) it came loosely packaged and was tangled beyond use. I took pictures and requested a refund or replacement and they've said they'll offer 20% refund, I said this wasn't acceptable, but they've said that's all they can do. It doesn't seem right, I mentioned my consumer…
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Click and collect WICKES
Hi I purchased two items at wickes, via click and collect (total value £29). when I went to collect them at the store, they said that, as it was over two weeks since I placed the order, that they would have cancelled the order and refunded me. I therefore just bought the items in store. I then checked my online account…
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SCS no sofa delivery date
I’m looking for advice from anyone on what my rights and options are where SCS hasn’t delivered a sofa by the delivery date and I am now struggling to get in touch with them about it. We bought the sofa outright in early November (stupidly on a debit card). We were advised that the sofa would be delivered by 27th January.…
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Samsung Ecobubble Warranty discussion
Hi, I have an Ecobubble, the seal broke the first time washing bedding. This is because a button from the duvet became lodged along with the duvet in the seal and caused it the seal to rip then leak onto my floor. It's not covered under their 5 year warranty. And I can't take out a different cover that does (althoygh it…
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Halfords Motoring Club has no cancellation option - how is this legal?
I joined because I wanted to pick up some special prices on a large purchase. Now that I've completed that order, I want to stop my monthly renewal. However, their website has no option to self-serve - you have to "chat" or call. However II, the chat says "all advisors are busy" and hangs up. The phone does the same! So, I…
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Being refused a refund despite the refund policy on my receipt
i purchased 15 boxes of wall tiles on 13th January 2025 and the store assistant and the receipt both confirmed I had a 3 month returns period. I purposefully bought at the time I did and purchased extra due to this policy. i visited the store yesterday to return the 5 unopened boxes to be told they had recently changed…
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Confused on rights for rejecting used car
We bought a used LR Evoque on 21/12/24 for £12k, 75,000 miles and it was delivered to our home address later that day. No test drive as car was blocked in by others ( the dealers place was crammed with cars). First time driving it I realised my drivers door didn’t lock, door actuator needed replacing, which the dealer paid…
