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Refund rights part pay via gift card and debit card
Hey all, I’ve seen a few threads on here in regards to my issue but I just wanted to ask myself. I made a boohoo order and payed using a gift card and the rest from my debit card. Returned the whole order but only got a e-gift card at the time. The part that grates on my nerves is that the refund came through as a gift…
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Consumer Rights Act 2015, England success stories?
Hi, curious to hear of other people's experiences of successfully utilising this act for a lemon of a car (which I admittedly never heard of, up until recently - new driver learning curve). I understand you’re under the burden to prove that the dealership sold you the car in any unsatisfactory state, if after 6 months (I…
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Why is this not classed as fraud?
Hi Everyone, Sorry this sounds like a right moan! But I'd value some advice if possible... I am posting as I really have no idea what to do next. In short, we paid (by bank transfer - big mistake and can't believe there is zero protection via this method) £9,000 for some kitchen units to be supplied in Nov 2023, after two…
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LG cant/wont resolve OLED TV issue
Bit of a long story but paraphrasing : April 2024, purchased LG oled TV and sound bar from Currys (yes I know!) After 2 weeks soundbar stopped working correctly and Currys replaced. The problem being the soundbar connected to HDMI(ARC) will not turn on/off with the TV. If the soundbar is powered on while connected, the TV…
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Advance Service Payment
Looking for some help here. In December of '23, I bought a brand new motorcycle from my local dealer Thunderoad Motorcycles, Bridgend. When it came to its first 500 mile service in March '24, I was given the opportunity by the dealer to purchase its own advance service plan where I saved around £150 compared to paying for…
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Problems/concerns with Emma (Emma-Sleep mattress/bed company)
It seems I am not alone in this situation, looking at TrustPilot many other people are also having a horrific experience and are also at a loss as to how to resolve it. I ordered a new mattress from Emma on the 15th August after discussing with the online sales agent which might be the most suitable and the specific size…
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O2 new contract, phone not arrived
First time posting so hope this is ok and in the right place! I ordered a new phone and contract with O2 on 7th December, meant to be next day but had a text every day for 2 weeks saying it was delayed and would be with me soon. On 20th December received a text to say my number would be ported on 23rd, phone would arrive…
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Missold windows Anglian claiming breach of contract.
On 23 Sep 2023, I had an Anglian sales rep come to my house to give me a quote to replace the windows of my house. He arrived promptly in the morning and took roughly 8 hours to run through options and take some rough measurements for each window. My intention originally was to just get a quote to see how much it would…
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My rights regarding a warranty claim?
I purchased a motorcycle helmet online using PayPal Credit in October 2023. I had no problems with the product until October this year when it developed a fault. I contacted the store I purchased it from who said this would be a warranty claim so to send it back to them and they will forward on to the manufacturer, so I…
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14 day returns of "print on demand" t-shirts
Is it possible to reurn shirts that have been ordered within 14 days if the shirts were produced by the seller using "print on demand" process? They are claiming they do not accepts returns as the shirts are printed when you order them and are therefore personalised and custom-made and not returnable. However these are…
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Who is my warranty with?
I bought a graphics card from Currys that is now having issues. Their website shows that it came with a 3 year warranty. The page listing for the item itself is no longer up, this is just what the people on the phone have told me. However, if I enter the serial number of the graphics card into the manufacturer online…
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Premier Sports 30-Day Cancelation Policy
Hello. On 13 May 2024 I signed up to a monthly subscription with Premier Sports' online streaming service to watch the games in the World Ice Hockey Championship that were not being streamed on the IIHF YouTube Channel. I cancelled the subscription on 24 May to make sure I was not charged for another month as I would not…
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Section 75 ends up in Civil Claims?
I will try and keep this brief. Call out a plumber - charged a call out and then a labour charge of £189 an hour x2! Plumber then misdiagnosed the fault, didn’t fix, left the system without a header tank / water pump and offered £1000+ to fix this incorrect part priced at £50! I wasn’t happy at the standard of work,…
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What does completion mean?
What does completion mean?
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Restaurant changes booking
I've booked to go to a restaurant before a birthday trip to watch a rugby game. The restaurant is at the rugby ground. I've paid in advance. I booked for the first sitting before the game but have now received an email saying they have changed our booking to the second sitting which is later and not suitable for us. I have…
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earrings won't fasten in my ears
took some earrings back to the shop as they will not fasten in my ear. I can fasten the one I took out of the packet NOT in my ear. I argues in the shop they are not fit for purpose as my expectation is that earrings should be able to be worn fastened in my ear otherwise they will drop out. would this qualify as a not fit…
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Late Christmas item delivery
Good morning. I ordered a bedding set as an afterthought present for my son for Christmas on eBay coming from china but it is apparently out for delivery today. Upon ordering the 22nd December was the date it should have been delivered. Can I refuse the item and get a refund for being late as it's too late for Christmas.…
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Help with Amazon Refund !
Dear all.. I brought a drone from Amazon for my adult son for his birthday. £399. When he found out, he asked if I could send it back because where he lives is very built up and he has no where to fly it. So I contacted them straight away and said it was an unwanted gift. They sent me a message back saying that because it…
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Predatory reseller website
Hi all, I've looked for a similar caseot to mine but haven't t found one. In all instances, I found someone attended a property and was therefore entitled to a call-out fee. My elderly mother was looking for someone to visit her house to troubleshoot an issue with her Nest thermostat. She found the…
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Refund for Cancelled Cineworld Unlimited Membership - What are my rights?
I paid for a Cineworld Unlimited membership using Service Seats vouchers purchased via BlueLight Card. My local Cineworld is closing in January and rather than refunding me for the unused 5 months, Cineworld have said I need to contact Service Seats as they are responsible for the refund. As Cineworld are breaking the…
