Domestic & General replacement appliance

helmsleyhitter

3 years ago Domestic & General gave me a replacement oven as part of policy I previously had to repair/replace appliances. I didn't take out a new policy on the new appliance.

The oven has now started causing an electrical fault in the house (trips the RCD) so is now faulty.
I called D&G as "retailer" and Electrolux as supplier and they want to charge £150 for a call out.

3 years doesn't seem a reasonable length of time for an appliance such as an oven to last without developing this fault although the guarantee/warranty was 2 years.

Any consumer rights here?

lincroft1710

As this was a replacement which you were given, rather than something you bought, you will be dependent on the terms and conditions of your policy with D & G regarding replacement items. 

user1977

Anything obvious like a faulty element? Could just be a few quid and a DIY fix.

born_again

Be cheaper to find a recommended local repairer

helmsleyhitter

A repairer that visited to fix a tumble dryer issue had a look and said it was earthing in various places over the back plate and didn't know why and couldn't investigate thoroughly. Said may want to contact manufacturer or AEG specialist etc. Doesn't sound like an easy fix although I could try someone else as suggested. Thanks!

Grumpy_chap

helmsleyhitter said:

3 years ago Domestic & General gave me a replacement oven as part of policy I previously had to repair/replace appliances. I didn't take out a new policy on the new appliance.

The oven has now started causing an electrical fault in the house (trips the RCD) so is now faulty.
I called D&G as "retailer" and Electrolux as supplier and they want to charge £150 for a call out.

3 years doesn't seem a reasonable length of time for an appliance such as an oven to last without developing this fault although the guarantee/warranty was 2 years.

Any consumer rights here?

In terms of warranty and I'd even say consumer rights, this replacement oven is not really three years though, is it?  It is how ever long you had the original oven which went faulty and was replaced plus three years that you had the replacement oven.
How long is that?

helmsleyhitter said:

A repairer that visited to fix a tumble dryer issue had a look and said it was earthing in various places over the back plate and didn't know why and couldn't investigate thoroughly. Said may want to contact manufacturer or AEG specialist etc. Doesn't sound like an easy fix although I could try someone else as suggested. Thanks!

It is reasonable that the repairer looking at the tumble drier (for which someone paid them) could not do anything more than a cursory glance at the oven.
Is there any possibility that moisture has got into the oven, or food down the back or accumulation of dust?

PHK

@Grumpy_chap You are thinking of a replacement provided by a retailer. For an insurance replacement the age is just the age of the replacement item. 

Whilst there are no consumer rights in the normal sense, as this is an insurance settlement then IF you can prove that the machine was inherently faulty* then it would not have been a fair settlement and you could complain to the insurer but you are only going to get either another three year old (but working) appliance or more likely a small amount of compensation. 

In insurance terms you’d need to show that the machine was faulty in some way (a fault that hadn’t yet developed or some imperfection in manufacture that meant it would fail in an unreasonable time) when the insurer delivered the appliance. You’re going to need to evidence this with a report from a suitably qualified engineer that shows not just what is wrong but why it’s gone wrong. 

It’s probably easier just to pay the call out fee or ask a local repairer to repair. 

Grumpy_chap

PHK said:

@Grumpy_chap You are thinking of a replacement provided by a retailer. For an insurance replacement the age is just the age of the replacement item. 

Aaah - well, it might depend then.

Did the OP have an appliance protection insurance policy with D&G?
OR, did the OP have a retailer's / manufacturer's warranty that happened to be administered by D&G?

The company may well do both - I know I have only ever used D&G when we had a Whirlpool Fridge Freezer and D&G were the company Whirlpool used to actually "do" the warranty response.

PHK

The OP says policy