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Distance Selling Regs (yup, that old chestnut!)
Two queries about a phone I bought online but wasn't what I hoped for (not wrongly described just...) 1) Does the refund have to be the same as payment method or can it be store voucher? 2) The 14 day notification window - is delivery date day 1? IE if it was delivered on the 1st the window would close on 14th. To my mind…
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Train delays caused missed appointment
Hi, I was due to attend a private medical appointment but due to delays on the train I could not make it on time so it was cancelled and I still have to pay the late charge for the appointment (which is a bit less than the full cost). I am wondering what my rights are on this or if there is anything that can be done to…
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Do I have a case against a dealership who sold me a faulty vehicle.
I purchased a vehicle for business purposes on 08/01/2025, for over £30,000, on 19/01/2025 while driving the vehicle on the motorway it caught fire and was subsequently written off. After contacting the garage we were advised by them to go through our insurance, however, we do not feel it is fair for us to pay all the…
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Poor Quality SofA
Hey! Looking for any advise that people can offer! I ordered a sofa (almost £1000) from Dusk back in October, arrived November. Initially was fantastic but by December the seat and back cushions have totally sagged as though I’ve had it for several years. Not what I’d expected after 2 months use! It’s been a nightmare…
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Ebay Purchase Query
Hello, I purchased an ex display iPad from Ebay in March 2024 for a relative. Paid using Paypal Credit. The iPad is no longer charging as of yesterday. Purchased a new cable to rule that out. Old cable and plug happily charge my iPhone. The iPad was listed with a 12 month warranty. Contacted seller to inform them of the…
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Legal Issue with New Roof
I wasn’t sure what part of the forum to post this, but I had a new roof put on my house last month that cost me £13.5k and I’m having lots of issues with it. I really did my homework before deciding who to go with having been ripped oof by roofers in the past, so it’s even more disappointing I’m having problems. The…
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Very Return
Hi :) I recently purchased a Shark vacuum cleaner on Very.com (for those who aren’t familiar with Very, they’re an online catalog store). I paid £379 for it and put it on my account. The very next day the same item was reduced to £229. As I hadn’t received it yet, I ordered one for £229 and returned the original one when…
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Private car seller falsely advertised vehicle as HPI clear
Hello, I recently bought a car from a private seller through Autotrader. 2014 BMW. In the description of the car, he clearly stated the car was HPI CLEAR. I have had a number issues since purchasing the car and cannot get an MOT, when trying to cut my losses and sell the car through Motorway it has come back that it has…
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24/7 Stay Warm
My mom had a policy with them spread over 10 years, she is 5 years in but has just passed away. I called the customer service number to inform them and I got a barrage of abuse because her DD had been cancelled - It hadn't been cancelled as such but her account has been frozen due to her passing away and awaiting probate.…
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Rights for cost of re-installation
I have a radiator that is defective (coating peeling off). The radiator was bought new. It looks like the supplier is willing to provide a replacement or refund of the actual radiator. But obviously there is the cost of removing, re-installing, and disposing of the existing radiator. Any advice on what rights exist in…
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What are my rights?
Hi everyone. Bought a 3 piece skincare set online. One item (capsules) described as a 60 day supply on website. I have taken a screenshot for my records. It has arrived and there are 60 capsules but are to be used twice a day so it is a 30 day supply. I have contacted the store and they will get back to me but what are my…
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Cleaning and Maintenance Services at Holiday Parks
Hi A holiday park company where you own holiday lodges are forcing you to use their own maintenance company for window cleaning, deck cleaning etc. They originally said an external contractor could be used (which was far better priced) but they have retracted this and say we must now use theirs. Is this allowed? I am not…
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Ticketmaster denying responsibility for a claim
All, I booked concert tickets via Ticketmaster. For reasons I won't go into here, I am trying to claim a portion of the ticket cost back, because I feel that the tickets were misrepresented on their website and possibly in breach of the Sale of Goods Act (misleading advertising). Payment for the tickets was made via…
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GP letter charge for child hospital work shadowing
Hi. My 17 year old has been offered 2 days work shadowing a physiotherapist at a local NGS hospital. There have been a lot of forms to fill, including a vaccination form that they want signed off by a GP. We dropped this at the surgery, chased for it to be signed, and now they’re asking us for £30, for a ‘private referral…
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Being asked Return Fee for a “New” Item That Was Clearly Returned
Hi everyone, I recently purchased a cooker hood from Marks Electrical as part of a larger order totaling almost £3,000 for all my kitchen appliances. When the cooker hood arrived, it was immediately clear that the item wasn’t brand new. The box had already been opened, with visible signs of tape, and inside I found a…
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Rights re repair vs replacement
Hi, we bought a 'reconditioned' stairlift last April from a company with good reviews. We paid £200 more than their normal reconditioned price, as the lift was 'nearly new, only used 4 times'. After about 4 months it started to intermittently go-slow at the start of it's accent. For various reasons I didn't let the company…
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Sofa settling!!
My sofa is sinking at one end after less than a year. The company say that it’s “normal settlement”. How can that be so?
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Section 75 Claim Rejected
Hi everyone, MSE newbie here looking for advice. I bought a bed frame from MADE.com in October 2021 costing over £800, paid for on my Halifax credit card. In November 2024 the central bar that runs down the middle of the frame cracked, making the bed unusable, we made contact with MADE.com, however, as they have gone into…
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Paid tradesman a deposit, but they failed to do the work
Last Nov I paid a sizeable deposit (just under £2k) to a local tradesman to replace heating in a rental property. He did not show up and kept making excuses. This happened 4 times over 2 months, the last being in mid december. I have his contact details on facebook, whatsapp, email and phone but now can get no reply no…
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amazon return to Slovakia
I recently purchased several footwear items from amazon to try on at home, I started a refund request for the ones which didn't fit and was shown that the only option available was for me to provide the postage and for amazon to reimburse me once the items were received (up to a maximum of £15.00) - when I saw the postage…
