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14-day cooling off period online shopping from Germany
I bought a book from an online shop in Germany which I want to return for a refund. I think I can as there’s a 14-day cooling off period for online shopping in UK and EU law. They are saying I can’t because since Brexit this rule doesn’t apply to the UK. Who’s right?
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Help! Return to Coggles!
Hi Just wanted some advice please. Ordered item for £861 - needed to return. Returns options via online portal didn’t insure for that value so contacted their customer service team who arranged for a return via dpd. I did not pay or organise return courier. collection made - I tracked and received by their warehouse. They…
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Company failing to arrange collection of 'returned' item.
I ordered a mattress online, it caused me back pain so I decided to return it as per the companies policy. The issue is that they keep failing to arrange for collection of the mattress from my home which must happen before the refund can be processed. So now I have no mattress and no funds to buy one. Where do I stand here…
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BOGO deal not honoured. What are my rights?
Hi, I ordered a jacket from an online store which offered a BOGO free deal. I selected both jackets and placed my order. My order and shipping confirmation show 2 jackets. Upon receiving my order, I only received 1 jacket. I contacted the company and asked for a refund or to be sent another jacket and they said that they…
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Company insisting I repair faulty good
I bought a suitcase in November, with a security lock. When I tried to set the lock up in December the lock stuck. I contacted the seller, who requested a photo of the lock. The company then said that they would send me a lock so that I could repair it myself (which they said was easy). I am not comfortable with making the…
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Sales of goods act - digital artworks/assets
I think this is something that will affect us all in the near future ! I purchased a Damien Hirst digital NFT Empress artwork in February 2022 for $3500 USD (£2800) through the Heni
marketplace * Technically its not an actually NFT, * as the digital item is stored over a 3 year period as a digital receipt * the physical…
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Builders made mistakes installing doors
Hi all, I recently had a local company replace two sets of bifold doors in my extension, and they made a couple mistakes, I'm not entirely sure what my rights are here and would appreciate some advice. There's a couple small mistakes: They installed a different catflap to the one they showed me. They showed me a clear,…
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Hotpoint Freezer Fault
Hi I am looking for some advice. My 15 month old freezer sounds like a washing machine on spin. While it was in warranty I contacted (Hotpoint) the manufacturer/supplier/servicing dept and the engineer failed to fix it. I contacted them again and the second engineer gave me defrosting advice and didn't attempt to fix the…
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Furniture set part delivered, faulty and now discontinued
I purchased two sets
of the same bedroom furniture (bedside table, chest of draws, wardrobes) from Fabb
Furniture. Online purchase on my credit
card main points: They were purchased end
of September 2024 with a stated delivery time of 2-3 weeks. £4k in total. The wardrobes were
to be part built (the base) and part flat…
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Insurance Claim Dispute - where do I go from here?
I’m seeking advice on an insurance claim issue. Two years ago, I took out Lifetime premium insurance for my dog with Napo Pet Insurance. Last year, she was diagnosed with arthritis (a new condition), and while Napo paid part of the claim for her x-rays and medication at the time, they’ve now denied a claim for her ongoing…
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Faulty awning on Campervan - warranty claim declined :(
* I bought a new Swift Campervan from a Swift dealer in March 2024. * I paid for the campervan in part by credit card and the remaining balance in cash. * I discovered that the Thule pull out awning was faulty in Oct 2024 when I tried to operate it for the first time. * The awning is made by Thule and fitted/supplied as…
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Help with refund on faulty and damaged item
I wonder if anyone can help on this situation I’m in. I bought an item costing approx £1,500 from an overseas company called prime 1 studios using PayPal. When it arrived it was damaged and was going to and from with them with emails and ended up going through PayPal to try and get a refund. The company replied to the case…
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Unsure of my consumer rights
Hello, I'd really appreciate some advice please. Recently ordered and fully paid for a special occasion dress for my daughter from a local shop her size had to be ordered in and I knew at the time it will be March before it's due. Just before Christmas the shop closed down unexpectedly. I have received an email to say the…
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Adexa direct Damaged fridge
Hi everyone, I’m seeking advice regarding an issue with a damaged fridge delivery from Adexa Direct. As a registered severely sight-impaired/blind individual, I was unable to inspect the item upon delivery. However, when my friend unpacked it, they noticed a dent on the fridge door and a hole in the box where a fork lift…
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Faulty kettle after 54 weeks
Hi gang, 54 weeks ago I bought a kettle for £20.49 and now part of the spout is coming apart. Obviously I didn't keep the receipt but I do have a simple line on a credit card statement for £20.49. Under the Consumer Rights Act, am I able to return the item for an exchange? I thought 54 weeks isn't a proper length of time…
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Dyson Airwrap Scam
Hi I bought a Dyson Airwrap in October from Ebay from a trusted seller. I received the item worked perfect did had box with serial number all the parts nothing to show its not real. I was able to register the Item on the Dyson website for a guarantee so I never suspected it at all this point to be fake. In December I found…
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What's my rights
I placed an order for a new sofa back in November. I was advised that this will take up to 10 weeks. I have not received this item as of yet but have noticed that this is now in the sale. Where would I stand as this is a couple of hundred pounds difference. Do I have any right? Thank you
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Tripp suitcase guarantee
Hello :) We've got a Tripp cabin suitcase that has never quite had perfectly functioning wheels (I know, should've immediately returned it!) and it's now got worse so I'm trying to return/repair it but my issue is that I bought it from Next so I'm not sure where my 5 year guarantee comes in... Tripp said I need to contact…
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Currys complaints
Hi does anyone have any idea of currys complaints policy, an email address to raise a formal complaint with or any other advise to get a response?
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Shirt bought from Flannels poor quality - MCOL?
Hi, In summary, my wife bought me a designer shirt as a wedding present, ordering online in June 2024. After our wedding in November 2024 I was gifted this, and upon trying it on a few times, 2 of the buttons came off. The size of the shirt was correct, so it wasn't as if it was a lot smaller size. After we got back from…
