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Land Rover engine failure
Hope you guys can help here, We bought a Land Rover Discovery through Carmoola finance on 02/11/2024 from a registered AA approved dealer of there recommendation. We had some bugs in the first few weeks (washer bottle leaked, coolant cap broken) but on 16/03/2025 the car engine stopped at 60mph on the dual carriageway. AA…
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Refund due after material change to ticket?
Hello, I've spent a fair chunk of change (4 figures) for a vip ticket to see a musical act. When I bought it, the extras listed where very specific. I've had an email from the ticket vendor, the company I bought it from, yesterday. In the email they informed me that 2 of the extras have been removed and nothing else has…
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Advance notice of New Fee and deduction date
How much notice does a company have to give its customer when taking an annual payment for the provision it provides. eg. we received e-mail communication advising of the revised price for the forthcoming year on 20th March and the payment would be taken on the 24th March, which doesn't seem to offer much opportunity of…
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Import Duties
I recently bought a product from a UK based company (based in York) which came with Free UK Next Day delivery. The product didn't arrive, but 4 days after ordering I received an invoice through the letterbox from UPS regarding Import Duty totalling around £57. It turns out that the company shipped the product from the…
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Bought a used golf trolley - what are my consumer rights?
This discussion was created from comments split from: Martin Lewis: Faulty tech? Don’t let ‘em fob you off with ‘sorry you’re out of warranty’.
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Golf Club Deposit/Membership Query
Hi all, need some advice/am I in the wrong or right and what should I do. In January this year I decided to join a golf club close to me. They had a 15 for 12 months offer on starting January 2025 lasting until March 2026. I paid a £500 deposit in January and the remainder was due the end of this month. I joined with a…
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Cancellation- deposit rights?
Hi all, I stupidly paid a deposit of £250 to guarantee a price for kitchen worktop (2 varieties)- even though did not have exact date or finalised worktop agreed. There was no mention on original paperwork about non- refundable deposit. However, yesterday when I contacted them to cancel order suddenly - non- refundable…
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Scs sofas manufacturers defect
Just looking for a bit of advice so i brought 3 3 seater leather sofas in 2021 and were delivered end of 2021, around the beginning of 2023 i notice were you sit on the side of the cushion they used vinyl leather so the vinyl started breaking. I rang scs and they told me to speak to castalan as your still under gurentee so…
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AO.Com Claiming They Need the Manufacturer to Assess/Diagnose the Fault Before Initiating a Return
In short, I purchased a £950 ASUS laptop from AO.com approximately 40 days ago. About six days ago, it displayed the dreaded blue screen of death. After attempting to restart, the laptop continually indicated it was trying to automatically repair the problem but never succeeded. Essentially, it will not boot up and remains…
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Nike returned item
Hi, I hope you can advise. I returned item to Nike. The label was provided by Nike. Royal Mail message shows it has been delivered however Nike says it has not been scanned as incoming item. They are telling me to report to Royal Mail. I am correct in saying as the label was provided by Nike they are the one who should…
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Sky took money illegally from my account
Sky increased my bill. They said I could cancel free of charge if done within 30 days. So I changed to a different provider within that timescale. Still charged me £200 cancellation fee, despite reassuring me 5 times over the phone that I don't owe them money. They threatened me with debt collectors several times too, even…
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Richer Sounds warranty issue
Hi all… not been here for a while but I have had two issues with two suppliers in two weeks. I’ll keep them separate as they are very different. im after advice here. so just under 5 years ago I bought a 4k projector from richer sounds. Dust gets in the vents over time (I live in a 300 year old house) but I get the…
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Direct Flooring won't refund money. Will only issue a Credit Note.
Hi, everyone. I need some advice. I purchased some wooden flooring from a firm called Direct Flooring, and after a day changed my mind due to an issue regarding the thickness of it in relation to my doors.. They refused to refund me and would only issue a Credit Note for the same amount. I wasn't too happy, but accepted it…
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Full refund for a faulty EV Charger
I recently purchased an EV charger from Scottish Power and within 30 days the device failed and I raised an issue with Scottish Power. They wanted to go through a process to determine if the Charger was faulty, which I fully understand, however, I asked for the Charger to be removed and for a full refund. They are refusing…
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Legal charges
I registered a claim with a company way back last year for diesel emissions. Then forgot all about it. Later that year (forgetting all about the earlier claim) I registered for the same thing with a different company. Now the first company has contacted me saying that thete is a duplicate claim for my vehicle, and legally…
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Problems with DUSK - goods not received
Hello, I placed an order for two items from DUSK on 7 April. On Friday 11 April I had an email from Evri saying the items had been delivered, but they weren't. I checked the tracking records on Evri, and saw the delivery photo - it wasn't my house, or even any of the houses in the row. On Saturday I contacted both Evri and…
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Manufacturer refund
Hi all. Thoughts appreciated on the following please. I bought a Samsung soundbar. less than 6 months a go from Richer Sounds. Receipt shows: * Samsung HW-Q990D Black 1 £979.00 * System Discount £-10.00 (RS VIP disc on first purchase) * 6 Year Guarantee - Chargeable £97.85 Total charged £1066.85. Samsung subsequently…
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Daily Mail and Mail on Sunday - Unique Numbers - Availability of newspaper
Hi, I am still a subscriber to the Daily Mail and Mail on Sunday, (from hereon I will term The Mail), for my sins. After several price rises since my last post, I am now paying the thick end of £400/annum for this rag and I am trying to think beyond addiction whether I should ditch it (yet again). Little things annoy me.…
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Trying to get a refund for an item never sent to me
Hi everyone - would appreciate some advice as I have googled my situation but I don't seem to be able to find an answer that covers what is happening to me. So I ordered a laptop from very.co.uk on the 02 April - the ordering process was a bit of a nightmare as I tried to apply a 10% discount offer which would not work,…
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Platinum Weeks / UK Weeks
Last week, I was informed by my sister that she felt she had been gullible and was being harassed by calls to her mobile. Visiting her yesterday, it appears she had a call many years ago from a firm called Platinum Weeks, where if she paid money, she was promised cut-price or cheaper holidays. It appears she paid and has…
