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Flooring dispute
We have just had some floor fitted recently, and I don’t think the standard of the finish is good enough however the tradesperson thinks it is and we are at stalemate. I’m I just being to picky examples below? and what would the next steps be
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Shop Receipt is different to Finance Agreement.
Hello everyone, I bought a couch from SCS and their shop receipt is different in several places to the Finance Agreement. For example, the Finance Agreement shows the amount for 'Insurances / Warranty' as £146.70. The shop receipt shows a 5 Yr Sofaguard £118, Fabric Recliner Care Package, £45, Fabric Care Kit £50.…
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No warranty on 4 month old microwave?
So we bought a Caple microwave from a local kitchen installer. It was a cash sale and they said they were clearing their warehouse out. So the add said " Ex stock, still in unopened box, No returns, No warranty." It is now faulty and the manufacturers say they will only come out under the two year warranty if I have a…
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Amazon con?
Bought an item in the Amazon.co.uk Black Friday sales. After ordering delivery slipped to 8th Jan. Item was £200+ cheaper so just accepted I may have to wait for a bargain. Since then it has been, and still is, on sale by the same seller, Amazon, at the much higher price. Delivery date came and went and discussions with CS…
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Selfridges refusing refund
Please help! I ordered a very expensive watch from selfridges which I received in awful condition, not in original packaging, no protection, watch covered in dirty finger prints and appeared second hand. I immediately contacted their customer services who advised me to return the watch for a refund. I did this via their…
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Important safety notice for batteries of your Spectral:ON CF / CFR & Torque:ON CF
Hello, I received an email from Canyon about my emtb with the same title as this thread on the 6th November. I checked the battery as per the instructions and it has cracks so I dropped the battery off at a Canyon service centre. I asked for an update 2 weeks ago and was told to wait. I cannot ride the bike without the…
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Rectification Work and courtesy car
2 issues: My car was involved in an accident 13 nov 24 My insurers were keen to scrap the car as it's an 09 plate. I wasn't happy about this. I spent the whole day wrangling with them to get them to take it to my local garage. I called my mechanic and as it was nearby the manager came out to look at it and said it's not a…
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Is there a law against upselling at vulnerable moments? E.g. in a dentist chair!
Hi there, Is there anything that can be done to stop the practice of upselling when the customer is in a vulnerable position? I had a visit to the dentist today where after completing treatment and I'm in the chair with a numb face after three fillings, the dentist offers a upsell on my next treatment. I know it's not a…
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DFS not honouring 15 year guarantee
Before anyone says it : I know you get what you pay for! Basically we bought our sofas in 2017 and they came with a 15 year guarantee on the UPHOLSTERY. The fabric on one of the sofas is now fraying, so I called customer services and they claim the 15 years only covers the frame and springs. According to the English…
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ParcelHero Scam
I sent a parcel with this company which arrived severely damaged but also with some strange orange substance that managed to leak through the packaging. The company refused to compensate me, and within minutes of receiving my complaint, removed £167 from my bank account. The reasons given were firstly that their maximum…
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Flood barrier failure
Our house was flooded, to a depth of around two inches, a year or so ago. We confined the damage to rooms with hard flooring and did not claim on the, insurance. But we had three removable flood barriers fitted as a, result. The recent rain tested them. One failed as it had been installed over block paving. Water flowed…
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Accident at car dealership - what are my rights?
This morning I brought my vehicle to the car dealership for a service and MOT. The forecourt was left untreated and was an ice rink, but I actually slipped and fell on ice while walking up the sloped main entrance, so it was within the main entranceway. I have a swollen arm, wrist and have pain in my neck, elbow and…
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Missing parcels and DPA
My instructions via website and text to delivery driver via mobile to leave my parcel in my porch outside my flat. Instead of doing that, the parcel was left outside the gated area in the public domain and went missing. After a lot of emails and proof of where it was left, proof of my text conversation with delivery driver…
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Roofer overcharge ?
Following recent storm and high winds, I've had a dislodged clay/concrete roof tile put back in place by a local roofing company. They charged me a whopping £375 to do the work but all they had to do was climb up a ladder (there were two men) and do the necessary. It took less than 10 minutes. The business is a limited…
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How to pay a person and be protected from scam
I'm not sure if this is the right part of the forum so please feel free to suggest somewhere more appropriate. I'd like to buy something from Facebook Marketplace which will need to be delivered. It's a craft item, non-electrical. I have a different-sized item from the same manufacturer and they are very robust. So I'm not…
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Another ParcelHero Overcharge Scam
In October 2024 I used ParcelHero to find me some options for returning a large parcel, I measured it, weighed it, etc, entered all the info on ParcelHero's site, and they found the best price was £10.03 through Parcelforce. I dropped off the parcel at the post office, and it was delivered successfully. In December, I…
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Tapi Carpets damage when fitting
New carpet fitted by Tapi's sub-contractors. That evening we noticed our bed was very wobbly - on inspection, we found the bedframe had been broken and put back together crudely with some screws (it's an antique bed, so was previously joined with dowels). I suspect the fitters dragged the bed across the floor in order to…
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JUST EAT!
I ordered food from KFC totaling £85.46 at approximately 12:40 pm, with an estimated delivery time of 20–30 minutes. However, the service I received was wholly unacceptable, and I am appalled by the way my complaint has been handled so far. Details of the Issue: 1. The delivery arrived significantly late, at 1:42 pm and…
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Amazon Double Charging Me - What's my rights?
I ordered a 55"
TV on Amazon in November black friday sale.. it still didn't arrive 1 week after the delivery date, so
I phoned and they said "don't worry, we'll
send a replacement"... it arrives next day no problem and I install it. I then go away for Christmas and while I'm away the the "lost" TV
gets delivered and my…
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JD Williams Credit Account
Hi all, just a quick wondering. I applied for an account with JD Williams on Sunday 5th Jan and got an apporved decision with a credit limit of £850. I then received the email attached yesterday morning (6th Jan) confirming the account. Last night i made my first order for a couple of items including £9.99 for 1 year of…
