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action against the police..small claims
Has anyone experience of making a claim against the police for damages to their property.Already been in touch with their legal services and they say they are not liable.
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Just-Eat horrid customer service
I was delivered the wrong order and I contacted the restaurant and was told to contact just eat. I did that and claimed a refund and because it was my lunch I had to reorder again. I provided appropriate evidence and information they requested and was still declined a refund. I tried to escalate the issue and was still…
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VictoriaPlum is under new ownership - what are my rights?
Hello all! In March 2023 I had my bathroom redone with VictoriaPlum. In October they were bought by AHK Designs. I was supposed to have a 2 year warranty on the bathroom but as of October it is impossible to get hold of anyone. Even if I did, I am not sure the new owner would honour the warranty. Any suggestions on what to…
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Pizza Oven Door Fell Off!
Hi all looking to understand our rights here. We got a big wood fired pizza oven (one of the hand made masonry ones) and after 15 months the door fell off. We have used it with nothing but love and care (it’s my pride and joy!) Retailer has said sorry we don’t sell them anymore and to contact manufacturer Manufacturer has…
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Refund not issued, is there anything I can do?
I purchased an item for my teenage son from NVLTY and had to return it (too small) using their service and the label they provided - returned on day 9 after receiving and they confirmed in writing they received it, tracking also says delivered two days later, on 22nd March. Ever since then I emailed them almost daily…
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Argos won't Pick-Up/Refund my faulty item
I bought a laptop from Argos online. It was delivered to my home. Turned it on and the screen was broken (heavy ghosting, blotted colours etc). Couldn't be fixed with a driver update. I contacted Argos within 14 days through their online chat agent to request a return, for a refund. They agreed and said they will send…
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Advice on second-hand faulty car
Hi all, I am in need of some advice, end of January I purchased a second-hand VW POLO 2012 from a dealership that is now faulty. I noticed a noise within 2 weeks of owning the car and reported to the dealership, I then had a full diagnostic test done at a separate garage on the car to see if it was worth the £7,000 I paid…
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False N215 form dates?
I was given a county court judgement in default as my previous solicitor who is the claimant served it on the wrong address so I didn't know about the claim. I went to my hearing to set a side the judgement but the claimant requested time to submit a witness statement. Now the claimant has provided a witness statement and…
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Product not as described?
Hi, I live in the UK and I bought a hairpiece from Australia. I chose this particular company because of their social media presence and positive customer reviews. I’ve had androgenic alopecia for nearly a decade and I did a lot of research before picking this company as their products are extremely expensive. It arrived…
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What is a reasonable length of time for medical device to work/last?
Hi, many thanks if anyone can help! I bought a medical device for my therapy business from a UK distributor, and it's now stopped working 20 months in. It cost around £4.5k initially (now over £6k, I think). I had a lot of issues with the distributor getting some cables replaced that literally fell apart, and had to buy a…
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Enterprise charging an unresonable £3,000 for repairs
A few months ago I rented a van from enterprise for 2 days. Unfortunately, on the day I was meant to return the van back to the branch, I accidentaly hit a parked car when doing a right turn. This has caused some deep scratches and a plastic cover to come off in the rear driver side of the van. Later that day, I returned…
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Chances of a successful chargeback
I recently ordered 12 square metres of kitchen tiles and 4 bags of tile adhesive and paid by credit card. The order was to an online company. The order was defined as 148 items (144 tiles and 4 bags of adhesive), so no chance of a chargeback. Nonetheless, 40% of the tiles arrived cracked and all the adhesive is over a year…
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Samsung "Gift with Purchase" Promotion
Hello all, first time poster here. In February this year, I was incentivised to purchase a Galaxy Ultra s24 phone, through a promotional offer of a free set of Galaxy Buds 2 Pro headphones. The retailer was Samsung themselves. Within a week or so, it was apparent that these headphones were faulty, and so they were…
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Car Service Light - Dealers refusing to reset
I have a Skoda Enyaq, which was due its first service towards the end of last year. The car has a countdown to the date it is due. I had the car serviced by a specialist EV company as they were significantly cheaper and do a more in depth service than my local Skoda dealers, and they are mobile so didn't have to drop the…
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Mis sold fragrance
I went into Boots and asked to smell a couple of perfumes. I finally decided on a Jean Paul Gaultier one. The lady took out a packaged one, put it through the till and in the bag. It was a present for my partner which I gave to him that midnight. When he opened the tin I saw it was the wrong coloured bottle. The…
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Unsafe swing set
We bought our son a swing and slide set from a well known brand for his 5th birthday in April. A month after his birthday (last week) several of the screws failed in the slide platform structure. The top wooden railing came off as the screws snapped as our son leaning on it. He flipped over the top and fell 8ft landing on…
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Small Claims Case
So I had a thread about taking a man to court for not paying the final invoice. My Claim for the money was stopped quite soon into the case because- He wrote two texts after he did the final payment- I've sent you- £420. All details in the receipt. Then a text one minute later saying- Payment sent in full and final…
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XDP delivery nightmare
Ordered £250 worth of goods from The Range using my credit card. They sent my goods via XDP. When they finally turned up they only had 1 of 2 packages. The driver rang the depot and was apparently told not to deliver package 1 because he can only deliver a whole consignment. He promised to return 'later' that day. 3 days…
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Submitting a small claims online vs paper form, help!
Hello, does anyone know the best way to submit a small claims? (England) I downloaded the N1 form and filled it out. In the brief description, I put a brief desc like 'I hired fred the builder, fred the builder screwed up a bunch of things, I seek the cost of rectifying fred the builder's work' Then in the particulars, I…
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Falled for a scam - can I get my money back
I bought something on the internet after a google search - cost of £59.99 via a shopify shop on my Amex on Monday. Received the standard receipt email and was able to track progress until last night and now the link doesn't work nor does the link tot he store. I went to the original website, none of the contact info works…