Amazon late delivery - not actually coming, how can I get a refund?

kskskal

I placed a prime order on the 18th to come on the 19th. Eventually I get told it's not coming, but I can't cancel or do anything else, as the seller gets until the 24th. 

The item was for my holiday, such is tomorrow, the 22nd, so I don't need it now. I need the money back and the order cancelled. 

The seller is ignoring all messages from myself and Amazon. Every time I try and speak to customer service, I get told they can't do anything and I should refuse the order when it comes - which I can't, as it won't be in. I've checked, and the courier don't even have the item. 

I got told by one agent, "well, you bought it". 

Is there any way I can get this order cancelled and sort out a refund asap?

screech_78

In a nutshell, no. 

Even if they processed the refund today, it would still take a few days to show in your account. 

Wait until the 24th and request a refund through the website. 

Aylesbury_Duck

No, because it may still arrive in the prescribed window.

You'll just have to return it for a refund when you get back from your holiday.

kskskal

Aylesbury_Duck said:

No, because it may still arrive in the prescribed window.

You'll just have to return it for a refund when you get back from your holiday.

DPD don't have it, it's not going to arrive. 

swingaloo

kskskal said:

Aylesbury_Duck said:

No, because it may still arrive in the prescribed window.

You'll just have to return it for a refund when you get back from your holiday.

DPD don't have it, it's not going to arrive. 

But they may have it tomorrow and it will still be delivered within the allowed window. You can still return it and get a refund when you get back from holiday.

born_again

Download DPD app & then you can delay delivery.

Aylesbury_Duck

kskskal said:

Aylesbury_Duck said:

No, because it may still arrive in the prescribed window.

You'll just have to return it for a refund when you get back from your holiday.

DPD don't have it, it's not going to arrive. 

It might.  And if it doesnt, then you'll be able to apply for a refund after the 24th.

Alderbank

On the very few occasions when a prime order has not arrived on schedule Amazon has apologised and given me a £5 gift voucher.

Make sure you get yours.

Uriziel

kskskal said:

Aylesbury_Duck said:

No, because it may still arrive in the prescribed window.

You'll just have to return it for a refund when you get back from your holiday.

DPD don't have it, it's not going to arrive. 

I don't think you actually understand. The 19th was not 10 years ago, it was only a few days ago. You cannot decide all on your own that the item is never ever going to come after a couple of days and then decide that you should be receiving a refund. This is not how it works.
It sounds like you are not dealing with Amazon direct but a 3P seller which means that whatever delivery window they give you is nonsense and meaningless. You cannot hold them accountable for it. You will need to wait and give them time to deliver the item to you and only after a good amount of time has passed which is around two weeks you can reach out to Amazon to get them to refund to you. If you want to know exactly how long you have to wait for a no delivery before you can ask for a refund then you will need to ask the Amazon agent directly "What if it does not arrive?" and they will be very happy to answer.
If it does arrive until then and I am honestly sure it will you will need to discuss a refund with the seller but they will probably want it unopened and for you to pay the return cost.
Dealing with 3P sellers is always problematic and they are not Amazon.

TELLIT01

The OP has said they have been told the item is not coming.  If that was by the vendor, I can certainly understand their frustration in not being able to get the refund process moving.

Pollycat

TELLIT01 said:

The OP has said they have been told the item is not coming.  If that was by the vendor, I can certainly understand their frustration in not being able to get the refund process moving.

I think the OP's original post is somewhat confusing about this item 'not coming'.

The OP has not said who gave them this information.
And other comments such as 'refusing delivery' advice from Amazon customer services seems to contradict the statement about it's not coming.