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Is it legal to charge my card again 8 months later?
I was wondering if anyone could give me any advice on this please. I bought a dress via eBay that ended up coming from China. When it arrived it didn't fit so I arranged with the seller to send it back. I had to pay all the return postage. As soon as I proved it was on the way back to them they refunded me for the dress,…
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Online order - No postage update and no contact with company?
I've been searching online for the best place to get help on this issue and have landed here. On the 1st of April I order a chef's knife for £39.99 from orient knives own website. I already own a knife from them that was bought for me as a gift, so I know the company and website are legit and reputable as well as many…
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Boiler Installation & Servicing Issues
Good evening all, We'd (my husband and I) would very much appreciate some advice please. We brought our current home in Sept 22. It had a 20+yr old oil boiler in situ which although was working, used a lot of oil & was unable to power the shower - so we looked into local trades for a new installation. We found a chap who…
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Purchased goods from Netherlands that never arrived
I purchased a pre-order product online from the Netherlands for about £800 using my debit card almost a year ago. 4 months later they sent it using FedEx but the delivery failed and they can't locate the product. The vendor has previously told me they can't process a refund until they receive the product back. FedEx are…
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Second hand car from dealership - massive repair bill consumer rights query
Dear Forum, I bought a second hand mini in Oct 2024 from a reputable, nation wide mini dealership that undertook checks of the car prior to me purchasing it. I also took out their 12 month warranty to be extra peace of mind. In addition to easily fixed issues with a radio and fan belt, I identified an easily missed but…
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Vax Gauantee
Hi guys, I bought a Vax hard floor cleaner in March 2021 with a three year warranty. Unfortunately, a pipe split from the main body to the head of the machine. Vax were very good, and replaced the machine, minus batteries, in February 2023. All good so far. Now this replacement has also had the same problem! On speaking to…
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Samsung Heat pump dryer - Repaired under warranty last week, same fault again this week
I bought a Samsung Heat Pump dryer direct from Samsung about 18 months ago. I also have a 5 year extended warranty. Last week they came out to repair the machine due it overheating. The control board was replaced and all was well until today. The exact same error has occurred, so clearly the issue was not resolved with the…
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Nike not refunding
I returned trainers to Nike via Inpost and had confirmation the shoes were delivered on the 23 March. Nike not refunded and say shoes weren’t received despite me showing them they were. I post say only Nike can raise the issue. There’s no email to send a letter to Nike just a phone number or chat app. I’ve asked the speak…
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Car Warranty problems
Hi This is my first time posting on a forum. September 2024 I bought a new second hand car (Honda Civic 2019 diesel) from a Dealership which I thought was quite reputable. All with this I bought warranty to be on the safe side. Its been quite a nightmare these past few months as its been in and out of he garage for a…
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Dryer broken after 1.5 years, Currys says "not our problem, it's out of warranty"
My understanding after reading this is that stuff should last a "reasonable amount of time" even if the warranty period is shorter. I bought this Hotpoint dryer 1.5 years ago (warranty is 1 year) for £400 and it's leaking water. I want to get a repair or replacement from Currys. But on the phone I was just told the…
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Goods arrive after 30 days
I bought items on eBay to fix my engine misfire. They hadn't arrived after 30 days and so eBay refunded me. The seller has lodged a money claim against me because the items did (eventually) turn up and perhaps when they saw the tracking they were angry. They say I have the goods and I must now pay for them and court fee…
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Can I be Charged Delivery to Return Internet Item Within 14 Days?
Hi, I'm an idiot that bought a car battery online. It arrived in worse condition than the 4 year old one I was replacing. The company have said they will collect it and charge me for the delivery if they determine there's nothing wrong with it. So of course they will determine there's nothing wrong with it. Also, they…
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LookFantastic - Delivery offer rescinded if using a gift card
Hi all, Slightly frustrated by the service from LookFantastic regarding two orders. I often receive gift cards for the company from family for birthdays, Christmas etc so I can choose my own treats. LookFantastic have a 'free delivery for orders over £25' offer on their website. Each time I have made an order of at least…
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£7,500 out of pocket thanks to Hatfields Pickering – are they hiding behind the law?
Hi, I’m posting here to get some advice (and
maybe warn others) about an appalling experience I’ve had with Hatfield's
Pickering (Land Rover). In July 2024, I bought a “hand-picked” Range
Rover Sport from them for £26,900 — part-exchanging my Velar and adding £6,500
cash. Within weeks, the Sport developed major, dangerous…
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Van Timing Chain failure less than 114k miles from new
I'm looking for advice and confirmation that I'm on the right track. I am a self employed sameday courier. In November/December 2021 I bought a new Vauxhall Combo. It was pre registered, so I am technically the second owner, but I recieved it as new with delivery mileage only. (I'm worried about whether this technically…
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Looking for a little advice of where we stand ......
Afternoon all, Daughter ordered and bought herringbone engineered floor from one of the big flooring showrooms, didn't know what she wanted other than it had to herringbone and it had to be wood. After she chose the one she liked salesman informed her how much she needed , how much underlay etc and so the purchase was…
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Cancellation Acknowledgement.
Hey all. So I'm completely at a loss here and I'm hoping someone can help me 🙏. In the early hours of Saturday 28th March I made the fatal mistake of ordering a sofa on line. It wasn't until late Saturday evening that it dawned on me that I hadn't checked out any reviews for this * company* something that I've always done.…
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Cola recall
I drunk some of a can November 30th dated mine started 329 but they recalled this date so worried I drunk some. Recall number was 0008912462 and The affected cans carry production codes from 328 GE to 338 GE on their base.…
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Returning new laptop via eBay
Hi all. I bought a new laptop from a business seller on eBay. However, it's not quite what I wanted, as it's too big for me and the speakers don't sound good. As far as I understand, under the Consumer Contracts Regulations 2013, I’m entitled to a full refund (minus any fair deduction for use) within 14 days of receiving…
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Brand New Mercedes Breaks Down after 3 Hours
Purchased a brand new Mercedes GLA 250e from a Mercedes dealership on a 0% finance PCP deal with only 1 mile on the clock. Long story short, the car broke down in under 3 hours after 118 miles on the way home and had to be recovered. It is being repaired. What are my rights? I owned the car less than 3 hours. Mercedes…
