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Money Claims, Court Date received, anything I should do/know
Run a small business, we ordered £1600 of products from a large online retailer last summer. It came in 32 separate boxes, and around 25% of the goods were unusable/completely broken. I'd just had twins so was a little preoccupied. I opened the boxes the day after they were delivered and reported all the damage with…
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Faulty laptop on second repair, can I return?
Hi all, I bought a laptop from Currys in August 2024, ordered it online for a Click & Collect. It began having power cable/connector issues in November 2024, so I took it back to Currys and let them send it off for a repair, it took a couple of weeks for it to come back with a repair invoice for a replacement battery.…
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How to claim duty tax paid, on returned items
Hi - I have (stupidly) ordered an item of clothing, that UPS are now wanting £56 duty to be paid before delivery. This makes the item expensive, so will be returning the clothing - but want to know how do I claim/ get the duty back? I'll be out of pocket for returning the item over seas, so can't afford to also be out of…
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Sport It Firsy
Afternoon, Hope you’ve all had an enjoyable festive period. I wondered if you might be able to assist me with a recent purchase I made via an online retailer please? On the 22nd Oct 2024 I placed an order from the online retailer Sport It First for some Hunter Short Insulated Wellies. These cost me £61 and I believed this…
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Faulty washer/dryer and AO /AEG
I bought a washer/dryer on 5th December from AO , I noticed that the rinse was not getting rid of all the soap and seemed to be spinning the soap out not rinsing it enough . I rang AO , and AEG sent an engineer . He concluded that I was using the wrong pods ( these were supplied with machine) , not using the machine…
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Defective Furniture Twice - Can I request a refund whilst a third has been ordered by retailer?
Hi all - see summary below - your input would be appreciated: What did you buy: Powder Coated Garden Furniture (5 year warranty) cost circa £1500 When did you buy it? July 2024 Where from? Online Retailer How did you pay? Debit card What went wrong? As follows: Paint defects noted on the 1st furniture item, with areas of…
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Need Advice – Faulty MacBook Pro and No Resolution from Seller/Amazon
Hi everyone, I’m reaching out to ask for advice regarding an ongoing issue with a faulty MacBook Pro I purchased through Amazon in November 2023. Despite months of trying to resolve the matter with the seller and Amazon, I’m still stuck with no resolution, and I’m not sure who to turn to next. Background: On June 17, 2024,…
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Issue with raylo
Hi! I'll try and keep thus as brief as possible but it's a but of a long story. So, in December, I decided to upgrade my raylo phone which was due. I had a Samsung galaxy s21 ultra, and I upgraded to a reconditioned s22 ultra. I've never had any issues with raylo for the last year that I'd been leasing the phone, other…
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Refund from a Facebook purchase
An ad popped up on Facebook for a very nice swing coat from a firm called Violet Mason and their business name is Alex London. All sounds OK but apparently not. When the order came it was absolutely nothing like the coat that was advertised. The one I received was an awful dark brown colour not a sand colour as in the ad.…
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Faulty goods after 30 days \ section 75
I need advice on next steps, please. Purchased 2nd-hand motorcycle parts from online breakers yard. Clearly explained why I needed replacements and asked for confirmation that replacement parts were in working order. Payment of £612 made on 8/11/24 on credit card. Item delivered 13/11/24. The parcel was sent to my parents'…
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Deliveroo nightmare
I would appreciate any help. I have no idea what to do. On new year's eve, I ordered £124 of food from deliveroo (stupidly I used a debit card, not a credit card). Only 5 dishes arrived. I phoned the restaurant who said they would approve a refund. Deliveroo have since given me an £85 credit note, that has to be spent…
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CareCo Good or Bad?
Hello Everyone, I hope I posted in the right section. My father is looking to buy a new Chair, he is looking for a rise and recline as he is stuggling to get out the chair and he likes to manually move the back. He has seen one he likes at CareCo at £750 he has a 21 month free credit card and was thinking of getting two,…
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Christmas Present Disaster (My Rights)
Hi All, Hoping you can help me as I am not sure what my rights are with regards to an issue we have encountered over Christmas. I generally like to spread my Christmas present buying throughout the year to remove the burden of a big expenditure around the festive period. This year between myself and my sister we were…
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Pop Telecom MSE deal misleading! NO MOBILE included
I opted for the Pop Telecom £33/month deal with an 18 month contract. I used the MSE filter to select "Anytime calls" as that is what I previously had with UWClub which included mobiles. I've just been called by Pop telecom and been informed that the deal didn't' include mobiles!! I've now got a huge bill and only just…
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Please respond to CMA consultation to put an end to restaurants' additional "service charges"
From April 2025, Section 230(2) of the Digital Markets,
Competition and Consumers Act 2024 will require an
"invitation to purchase", such as a restaurant menu, to include: The intention of this new legislation is to outlaw mandatory
additional charges on top of headline prices, for example unavoidable booking
fees and…
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Renu Health Purchase - Company No Longer Found
Hello, I bought a Steam/Sauna Unit from a company called Renu Health UK in May 2024 and need a spare part. When I email the support address, it is returned saying the address is not recognized. I clicked on the order confirmation and the website is no longer recognized. I've also searched for the company online and am…
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Adidas delivered me an empty box!
I ordered some things from adidas in Black Friday sale - they delivered it in 2 parts. First box fine, second box 2 days later had nothing but 2 smaller empty boxes with random peoples names and some empty bags. The main box had not been tampered with. Adidas are saying there’s nothing they can do and it apperently weighed…
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Faulty stereo
I bought a quite expensive Marantz stereo in 2020. At some point last year I started having issues with its connectivity as follows: frequently drops Internet connection and doesn't find any available networks, Bluetooth connection is unstable, app used to control Internet radio no longer connects meaning you can't change…
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Section 75 and a holding deposit
Evening all, I recently bought a motorbike and when I purchased the bike I put down a 250 pound holding deposit, now unfortunately the dealership has gone into administration and I've not got my 250 holding deposit back, luckily I put the holding deposit down on a credit card! I've opened a chargeback as that's what I was…
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Refund rights part pay via gift card and debit card
Hey all, I’ve seen a few threads on here in regards to my issue but I just wanted to ask myself. I made a boohoo order and payed using a gift card and the rest from my debit card. Returned the whole order but only got a e-gift card at the time. The part that grates on my nerves is that the refund came through as a gift…
