Sky chasing ‘debt’ over non cancelled bb service after they told me I didn’t need to do anything

Pimms16

Hi. Any advice very welcome as I’m at the end of my tether and yes being stubborn out of principle!

Out of contract and with a huge hike in bb cost I decided to go to gigaclear. Ordered new service and went straight on Sky website to see how I cancel. I found the page which says ‘your new provider will tell us you are leaving so you do not need to do anything’. So I didn’t. 

Only GC didn’t tell Sky and they are chasing me for further payment. It’s been dragging on for months now as all I’m getting is promises they are looking into it then standard responses thanking me for my patience, and as of today inviting me to phone billing again. Who will just demand payment. It’s escalated now as they’ve blocked our tv service despite the fact that is paid for and refuse to allow us to cancel it due to the perceived broadband debt. 

How can I be at fault when their instruction to me was to do nothing? I am tempted to just pay it and wave bye bye for ever, but I’m also too old to not be pissy about such bully boy tactics. 

Having just fought cancer I’ve a fire in my belly and I really feel like taking this all the way. I’m so angry about it. 

Any similar experiences or advice appreciated. 

littleboo

Have you spoken to Gigaclear? If they used the One Touch Switchinf process then Sky should have been notified. Can Gigaclear explain what happened?

twopenny

As above by little boo.
You probably didn't take a screenshot. Are you able to go into the sky site and find that page? See if it says the same?
Yes it's up to Giga clear but never hurts to build the case while you wait.

You are not alone. I got a letter from my provider about renewal that said 'you need to do nothing to renew at the same price ' then started charging at non contract rate. I got an 18mt reduced rate as apology. 
If you make a fuss with Gigaclear you might hint at a small financial apology. They can only say no 😉