Currys Support plan

jamenglish

Hello all

I bought a tv from currys back in 2022. I took out the support plan which at the time included accidental damage. Unfortunately my child recently damaged the TV and I called up currys to get it fixed/changed. Only to be told they no longer include accidental damage in their care plan now (was changed last year and I was suppose to have received a letter). Only thing they are offering is a refund of the change of plan from last year to end of my plan contract. Does this sound legit. I would think they would uphold all plans before the change? 

eskbanker

Do the terms of the contract you signed up to include any clauses about how variations are handled?

Edit: is it the Care & Repair plan documented at https://www.currys.co.uk/services/care-services/care-repair.html ?

born_again

At least they are offering a refund.
You can use that to part pay for new TV.