Faulty TV

AngryJasper

Hi, I purchased a Panasonic oled 4k TV Nov 2024 and it came with a Manufacturers 5 year warranty.
11 months in we saw the screen had failed and contacted the manufacturer. They did some tests and arranged an engineer to assess it. The engineer confirmed the screen had failed but Panasonic no longer supply the screen. I was given an "uplift" to replace the TV from my high street supplier. The Supplier has stated it's nothing to do with them but I can have a credit up to the original value of the TV. What I expected was to get the current Panasonic 4k oled TV at no extra cost. Is this being unreasonable??

eskbanker

In such scenarios you have statutory consumer rights with the supplier as well as any warranty separately offered by the manufacturer, so if you chose to go down the latter route then that may be why the supplier is washing their hands of the matter.

Assuming it can't be repaired, you're not entitled to anything more than a full refund, so if that's effectively what you've been offered then take it - you could argue it should be a cash refund if you wanted to go elsewhere but bear in mind that technically you'd only be entitled to the value of a one year old TV rather than a new one....

dnpark38

OP if you are getting the original price paid back then it does sound reasonable.
Have you read what the warranty says for the normal warranty as it is only 11 months old and the extended warranty won't have started I would have thought.

AngryJasper

I have just checked the Panasonic warranty terms and it does say an uplift will provide a credit to the value of the original TV purchase, which is what I am being offered.
Thanks all for your comments and info...I guess my expectations were set to high

Markdavid1962

Take the cash refund and then in the Black Friday sales, get another or better tv

Renfrewman

Markdavid1962 said:

Take the cash refund and then in the Black Friday sales, get another or better tv

A cash refund isn't being offered though.

AngryJasper

No the offer is a credit to the original value to spend against a new TV with my original supplier.
From all the feedback it seems this is a reasonable offer and appears to be for any make of TV

dnpark38

OP done a lot better than I did with a store with a 5 year warranty.
It failed and it turned out the store had taken out a warranty with an insurance company.
TV was uneconomic to repair so I was paid a greatly reduced amount.
I now only buy from a store who gives proper warranty.
Enjoy your new TV.

DeathByFluffy

dnpark38 said:

OP done a lot better than I did with a store with a 5 year warranty.
It failed and it turned out the store had taken out a warranty with an insurance company.
TV was uneconomic to repair so I was paid a greatly reduced amount.
I now only buy from a store who gives proper warranty.
Enjoy your new TV.

Unless the warranty was sold specifically as having a 'new for old' benefit, they've done nothing wrong - your consumer rights specifically allow a retailer to reduce a refund in accordance with use you've had from the product.