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my 12 v tv

my 12v has stopped working for some reason , i bought it last june and only used it about 35 days over a year , i bought it from amazon , not sure what my rights are as it should last longer than what is has 
can only help with my rights
kind regards joe

Comments

  • eskbanker
    eskbanker Posts: 38,063 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited Today at 3:14PM
    From a consumer rights perspective, a retailer is required to repair, replace or refund a faulty product under the Consumer Rights Act 2015, but once the first six months have passed, you'd need to be able to demonstrate that any fault was an inherent one present at the time of sale, such as a manufacturing flaw, which would often involve obtaining a report from an independent expert.

    https://www.legislation.gov.uk/ukpga/2015/15/part/1/chapter/2/crossheading/what-remedies-are-there-if-statutory-rights-under-a-goods-contract-are-not-met

    However, over and above your consumer rights, many products will have a manufacturer warranty, so that provides an alternative route if still applicable.
  • born_again
    born_again Posts: 21,642 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    joemd29 said:
    my 12v has stopped working for some reason , i bought it last june and only used it about 35 days over a year , i bought it from amazon , not sure what my rights are as it should last longer than what is has 
    can only help with my rights
    kind regards joe
    When you say last June is this June 25?
    Direct from Amazon or MarketPlace seller?

    1st thing would be to really find out what the issue is.
    Is this when connected to a 12V battery? Is battery charged up?
    If via power block, does it work with any other products?
    Life in the slow lane
  • DeathByFluffy
    DeathByFluffy Posts: 57 Forumite
    10 Posts Name Dropper First Anniversary
    The first thing to do is establish if it was actually from Amazon or from a 3rd party - dig out the order confirmation and this will tell you. 
    If it's purchased from Amazon, your rights are with them - but a lot of smaller electronics are actually 3rd party sellers who rely on Amazon to dispatch the item to customers. 

    If it's from a 3rd party, you have no rights with Amazon - you need to take it up with the seller. 
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