Flannels Gift Card Cloning

Kittyfamingo

My Son was gifted £400 Flannels gift card as part of a leaving gift. When he went to use it showed that £378.95 had been used, with only £21.05 remaining. I contacted Flannels today (via online chat) and they advised the card had been used 3 time in their White City, London store, with a physical gift card. All transactions, were at exactly the same time, at 3 different till points, which suggests 3 cloned cards. They advised there was nothing further they could do as a gift card is treated like cash. So the only one out of pocket is my Son. To me this suggests security breach, or internal staffing, but I am keen to know if anyone can suggest how I move forward with this as I am not letting it go. I have reported to Police. 

born_again

Who ever bought the card would need to take it forward with where they bought the card. 

TadleyBaggie

Kittyfamingo said:

I have reported to Police. 

Almost certainly pointless, it's virtually certain the police will do precisely nothing.

Kittyfamingo

@TadleyBaggie I didnt expect Police to do anything but I wanted it recorded and for awareness.

Aylesbury_Duck

Your son isn't out of pocket, the purchaser of the card is.  They're the one who needs to take it up with the retailer of the gift card.