Sofology Wrong Colour Sofa!

unluckystar54321

Anyone got and advice please. Sofology have NO customer service atall. I went to Dundee Sofology to look at sofas. The salesman put my colour and spfa i wanted to my email acoount on their website. The sofa came in wrong colour he put wrong colour in the bsket! They are not accepting any responsibility for this blaming me for it. It takes 4/5 weeks to get any response, really pathetic a £4500 sofa that I did not want

Aylesbury_Duck

unluckystar54321 said:

Anyone got and advice please. Sofology have NO customer service atall. I went to Dundee Sofology to look at sofas. The salesman put my colour and spfa i wanted to my email acoount on their website. The sofa came in wrong colour he put wrong colour in the bsket! They are not accepting any responsibility for this blaming me for it. It takes 4/5 weeks to get any response, really pathetic a £4500 sofa that I did not want

How did you pay for it?

eskbanker

unluckystar54321 said:

The salesman put my colour and spfa i wanted to my email acoount on their website. The sofa came in wrong colour he put wrong colour in the bsket! They are not accepting any responsibility for this blaming me for it.

Just to be clear, the delivered sofa doesn't match the colour that was stated in an order confirmation email?

If so, then it's hard to see how they can blame the customer for this - what exactly have they said?

Grumpy_chap

unluckystar54321 said:

Anyone got and advice please. Sofology have NO customer service atall. I went to Dundee Sofology to look at sofas. The salesman put my colour and spfa i wanted to my email acoount on their website. The sofa came in wrong colour he put wrong colour in the bsket! They are not accepting any responsibility for this blaming me for it. It takes 4/5 weeks to get any response, really pathetic a £4500 sofa that I did not want

That is a little confusing.

Did you order a (blue) sofa and received a (green) sofa?

Did you order a (beige) sofa but when it was delivered it looks a different shade (brown) or (cream)?

Did you go to the shop, spoke about a (red) sofa, the Store Assistant sent you a link to order at home / online, but the link was created for a (grey) sofa.  You then completed the order without double checking the colour, so actually ordered a (grey) sofa and received a (grey) sofa?
In this last scenario, did the Store Assistant actually enter a colour, or simply link the design / size and the colour was just the default colour (top entry on the list)?

The consumer rights and next steps will vary quite a lot between the above scenarios.

born_again

What does the invoice say ?

pinkshoes

unluckystar54321 said:

Anyone got and advice please. Sofology have NO customer service atall. I went to Dundee Sofology to look at sofas. The salesman put my colour and spfa i wanted to my email acoount on their website. The sofa came in wrong colour he put wrong colour in the bsket! They are not accepting any responsibility for this blaming me for it. It takes 4/5 weeks to get any response, really pathetic a £4500 sofa that I did not want

You need to go back and check your paperwork.

We bought a sofa recently, and before paying, the sales person ran through EVERY detail. Colour, model, size, mechanism etc... and we had to sign to say we had agreed.

Are you saying you went into a store, but the assistant logged into your own Sofology account and ordered online for you??

powerful_Rogue

Can't imagine the OP will be back. Seems to be a thread starter and runner.