NHS health costs - glasses

Jess_Yes

Hi,

This might be in the wrong part of the forum.

I ordered glasses from an independent/individual High Street optician.

The cost came to £230 after they discounted it but the receipt does not show the discount for complex lens voucher. I have a strong prescription. I am not entitled to any other voucher.

I paid £30 deposit. The lady said the glasses will be ready in 7-10 days. It is not ready yet.

Is there anything I can say to them now? 

I chose 'transitions' lenses.

Devongardener

Go back to the shop and ask them.

Grumpy_chap

Jess_Yes said:

Hi,

This might be in the wrong part of the forum.

I ordered glasses from an independent/individual High Street optician.

The cost came to £230 after they discounted it but the receipt does not show the discount for complex lens voucher. I have a strong prescription. I am not entitled to any other voucher.

I paid £30 deposit. The lady said the glasses will be ready in 7-10 days. It is not ready yet.

Is there anything I can say to them now? 

I chose 'transitions' lenses.

Are you saying the price after discount was agreed at £230, but the receipt shows a higher amount?
Or, the receipt still shows the £230?

Jess_Yes

Grumpy_chap, the receipt says £230 which was agreed. 
I will go to the shop and ask them.

GDB2222

Can I check that you are complaining that the receipt is not complicated enough? You want the piece of paper to contain more information, such as the price of the glasses before the voucher and the value of the voucher? 

Is that because you think that they have made a mistake with the figures? Or you just like complicated bits of paper?  

born_again

If you have a complex prescription, then it may take longer. As it will depend on stock levels of the lenses at factory making the lenses.
Although as per other issue. Your optician will be able to contact factory for a update.

sheramber

Glasses cost £230 plus value of voucher.

You paid £230 and have an invoice for that  amount.

Do you think the invoice should show  full price of glasses less voucher and balance paid by you?
 

happyc84

I've just bought new glasses, had to remind the Optician that i qualified for the voucher. Worked out about £20 off a single pair. 
2 pairs single complex lenses and frames worked out about £500.  Have to pay extra for thin lenses.

I'd go back to the retailer and ask for clarity.

Grumpy_chap

Jess_Yes said:

discount for complex lens voucher. I have a strong prescription. I am not entitled to any other voucher.

.

happyc84 said:

had to remind the Optician that i qualified for the voucher. 

I have never heard of the "complex lens voucher".
What are the criteria and how does one who is eligible obtain the voucher?
My last glasses the lenses were £205 each, so £410 for the whole pair.

Brie

Grumpy_chap said:

Jess_Yes said:

discount for complex lens voucher. I have a strong prescription. I am not entitled to any other voucher.

.

happyc84 said:

had to remind the Optician that i qualified for the voucher. 

I have never heard of the "complex lens voucher".
What are the criteria and how does one who is eligible obtain the voucher?
My last glasses the lenses were £205 each, so £410 for the whole pair.

From the NHS website - supposedly the optician will tell you if you're eligible.  

Free NHS eye tests and optical vouchers - NHS

NHS complex lens vouchers

To be eligible for a complex lens voucher, your lenses need to be either -10/+10 dioptres or more, or prism-controlled bifocal lenses.

Complex lens vouchers are a contribution towards the cost of these lenses – currently £15.81 for single vision lenses and £40.57 for bifocal lenses.

The vouchers are only available to those who meet the clinical criteria and are not eligible for one of the main optical vouchers.

Jess_Yes

GDB2222- your post made me laugh a bit. GDB2222 and Sheramber, I will let this go, just not say anything. No mistake. LOL.

Thank you for replying..