NHS health costs - glasses

Spikeygran

Well I didn't understand your initial query either.      

Having read the whole thread I now understand (I hope?) that the strong prescription voucher is not aplicable if you are claiming another voucher, so as you arnt claiming another voucher you are entitled to it.  So your query is that the voucher is not detailed on the receipt and you dont know whether its been applied or not?

I would assume that even with any discount offers from the optician, the strong prescription voucher should be detailed separately on the receipt. So looks like its not been applied?  So yes of course you have the right to query it.  Go back  in or phone, to query the receipt, possibly better Monday  - Friday  as Saturday part-time staff may not be as knowledgeable. It sounds like your proof is on your prescription so take that with you.

GDB2222

I'd certainly ask them to check that they've deducted the voucher, if there's any doubt at all.

I assumed the OP saw the breakdown of the cost when they agreed the £230 figure.  But, perhaps that's not what happened.

Grumpy_chap

Brie said:

From the NHS website - supposedly the optician will tell you if you're eligible.  

Free NHS eye tests and optical vouchers - NHS

Thank you for sharing that link.  The eligibility requirements are more detailed than I understand.  I suppose it is a case of the Optician will have advised if available.

sheramber

Spikeygran said:

Well I didn't understand your initial query either.      

Having read the whole thread I now understand (I hope?) that the strong prescription voucher is not aplicable if you are claiming another voucher, so as you arnt claiming another voucher you are entitled to it.  So your query is that the voucher is not detailed on the receipt and you dont know whether its been applied or not?

I would assume that even with any discount offers from the optician, the strong prescription voucher should be detailed separately on the receipt. So looks like its not been applied?  So yes of course you have the right to query it.  Go back  in or phone, to query the receipt, possibly better Monday  - Friday  as Saturday part-time staff may not be as knowledgeable. It sounds like your proof is on your prescription so take that with you.

Read the first post which states £230.  was the price after the discount. 

See also post 10

Spikeygran

@sheramber Thank you for your "kind"  guidance. x  Please read the 2nd paragraph on my post.

sheramber

Spikeygran said:

@sheramber Thank you for your "kind"  guidance. x  Please read the 2nd paragraph on my post.

ceipt. So looks like its not been applied?  

The OP  stated that  the voucher had been applied to the price to get £230. 

It was not his voucher, it was NHS voucher so  was not a payment made by him.

The receipt was for what he paid. 

 The voucher payment would be claimed from. NHS.