New kitchen

Garethjones1979

I purchased a new kitchen and was supposed to be delivered between 11 and 12 .
The kitchen never arrived until nearly 6pm and I've had to pay my joiner a days work as well where booked in .
There was numerous things missing from the kitchen and it was also measured wrong.
They are saying it didn't fit due to me having plastering done .
The measurements are still the same size as they where .
It's there measurements what are 10m to big .
I have 2 other kitchen designs from other company's what also show these measurements and they are same as ours .
The kitchen has taken over 3 weeks to complete due to waiting on stuff to be changed and having to come back n fourth.
This has gave me 3 extra days labour with the delivery day to pay .
I took a loan out to pay for the kitchen and can't afford to pay the extra so have knocked it off the kitchen company due to it been there fault.
I'm trying to come to a fair agreement to sort this but they just keep blaming my work men .
I can prove it's them who have made the mistake and I know they know they have measured it wrong.
They have sent me a letter about court to fill out .
I've asked them to come round and re measure the outside wall in the living room as it's the wall that was wrong and it will be the same measurements and I can show them mkm n howdens measurements.
I've had no reply 

eskbanker

Garethjones1979 said:

It's there measurements what are 10m to big .

Wow, that's some margin of error!

On a less flippant note, am I understanding correctly that you're essentially looking to reduce the price you're paying them because of (the cost of extra work arising from) errors you're saying they made, and that they're now seeking to recover this underpayment from you via a court claim?  If so, then it sounds too late to be trying to get them to come round and remeasure or renegotiate - you'll need to file the relevant defence to the claim with your side of the argument and take it from there.

Boohoo

Garethjones1979 said:

I purchased a new kitchen and was supposed to be delivered between 11 and 12 .
The kitchen never arrived until nearly 6pm and I've had to pay my joiner a days work as well where booked in .
There was numerous things missing from the kitchen and it was also measured wrong.
They are saying it didn't fit due to me having plastering done .
The measurements are still the same size as they where .
It's there measurements what are 10m to big .
I have 2 other kitchen designs from other company's what also show these measurements and they are same as ours .
The kitchen has taken over 3 weeks to complete due to waiting on stuff to be changed and having to come back n fourth.
This has gave me 3 extra days labour with the delivery day to pay .
I took a loan out to pay for the kitchen and can't afford to pay the extra so have knocked it off the kitchen company due to it been there fault.
I'm trying to come to a fair agreement to sort this but they just keep blaming my work men .
I can prove it's them who have made the mistake and I know they know they have measured it wrong.
They have sent me a letter about court to fill out .
I've asked them to come round and re measure the outside wall in the living room as it's the wall that was wrong and it will be the same measurements and I can show them mkm n howdens measurements.
I've had no reply 

I don't understand why you didn't get the fitters to start work the next day.

Are you talking 10 meters, 10 CM's or millimetres?

As for measuring did you do this after the plastering had been done or before?

I also don't know how you can deduct monies from the finance company after you have the loan in place. Maybe you could enlighten us all.

Mr.Generous

The fitters pre fit survey where they look at the plan and take measurements themselves - did this not highlight that it wouldn't fit? A 10mm error can often be overcome, I've fitted kitchens where the designer tells me it won't fit, the software planning won't put the unit on because the door wont open or whatever - I got them to make the room bigger on the plan, because in a tight kitchen you sometimes have to make it fit!! The only size you can't change is door size, anything else can be altered a bit here and there to make it fit. Even if you have to hack a bit of plaster off in a corner under the worktop height. The fitters job is to make it fit if they agree with the plan. If they don't then say so before starting work.

pinkshoes

Garethjones1979 said:

I purchased a new kitchen and was supposed to be delivered between 11 and 12 .
The kitchen never arrived until nearly 6pm and I've had to pay my joiner a days work as well where booked in .
There was numerous things missing from the kitchen and it was also measured wrong.
They are saying it didn't fit due to me having plastering done .
The measurements are still the same size as they where .
It's there measurements what are 10m to big .
I have 2 other kitchen designs from other company's what also show these measurements and they are same as ours .
The kitchen has taken over 3 weeks to complete due to waiting on stuff to be changed and having to come back n fourth.
This has gave me 3 extra days labour with the delivery day to pay .
I took a loan out to pay for the kitchen and can't afford to pay the extra so have knocked it off the kitchen company due to it been there fault.
I'm trying to come to a fair agreement to sort this but they just keep blaming my work men .
I can prove it's them who have made the mistake and I know they know they have measured it wrong.
They have sent me a letter about court to fill out .
I've asked them to come round and re measure the outside wall in the living room as it's the wall that was wrong and it will be the same measurements and I can show them mkm n howdens measurements.
I've had no reply 

It was VERY risky employing a fitter on the day it was due to arrive. Deliveries are subject to all sort of delays and you should then allow time to check all the parts before getting a fitter round.

I'm assuming you mean either 10 cm or 10 mm too big? The latter is easily workable.

You need to pay for the goods you have a accepted, then sue them for the additional labour costs if you feel they are entirely to blame.

Garethjones1979

The errows where Boohoo said:

Garethjones1979 said:

I purchased a new kitchen and was supposed to be delivered between 11 and 12 .
The kitchen never arrived until nearly 6pm and I've had to pay my joiner a days work as well where booked in .
There was numerous things missing from the kitchen and it was also measured wrong.
They are saying it didn't fit due to me having plastering done .
The measurements are still the same size as they where .
It's there measurements what are 10m to big .
I have 2 other kitchen designs from other company's what also show these measurements and they are same as ours .
The kitchen has taken over 3 weeks to complete due to waiting on stuff to be changed and having to come back n fourth.
This has gave me 3 extra days labour with the delivery day to pay .
I took a loan out to pay for the kitchen and can't afford to pay the extra so have knocked it off the kitchen company due to it been there fault.
I'm trying to come to a fair agreement to sort this but they just keep blaming my work men .
I can prove it's them who have made the mistake and I know they know they have measured it wrong.
They have sent me a letter about court to fill out .
I've asked them to come round and re measure the outside wall in the living room as it's the wall that was wrong and it will be the same measurements and I can show them mkm n howdens measurements.
I've had no reply 

I don't understand why you didn't get the fitters to start work the next day.

Are you talking 10 meters, 10 CM's or millimetres?

As for measuring did you do this after the plastering had been done or before?

I also don't know how you can deduct monies from the finance company after you have the loan in place. Maybe you could enlighten us all.

They measured the kitchen at 2335 mil ,the kitchen was taken out on the Friday as was told it would be delivered the Monday between 11 and 12 ready to be installed.
The joiner measured it the Friday and the measurements where 2325 .
We told the company this straight away and they said it would fit .
It turns out it didn't so they had to make 1 cupboard smaller .
Then they had put down a 14 mil corner piece so when this was fitted the dishwasher wouldn't open without hitting the oven .
Due to this mistake the sink unit cuboard was 640 mil and this also had to be made again plus doors splash back etc .
There was side panels missing doors missing lights missing .
We was told the units would arrive the Friday so we could replace them .
They did arrive Friday but not till the middle of afternoon.
So this basically left us with no sink or washer for another weekend.(The job would have been finished if everything was correct).
We then where told the doors would arrive the following Friday but I hadn't heard anything from them so I contacted them .
They then told me it would be the Friday after the doors arrived but still no splash back and the end panels .

The joiners ended up doing 2 more days plus the Monday when the kitchen was supposed to arrive .
The company are saying due to me having the walls re done has made the kitchen smaller .
But this isn't true I have 2 kitchen designs from howdens n mkm and one has the size at 2317mil and the other 2315mil even smaller .
The corner piece is nothing to do with the size of the kitchen that's there measurements what are wrong .
It's basically taken over 3 weeks to do a 6 day job .
I had to buy my own splash back cause I was sick of waiting.
I've tried to communicate with them about 30 times to come to n agreement but they won't as they deny it's there fault.
I've even asked them to come n measure the living room wall as that's the same wall and if there correct id pay in full .
But they won't come out to do it.
I had no contact from them about the kitchen coming at nearly 6pm until I contacted them I had no contact about splash back and why it was taking 4 weeks considering I got it in 2 days .
I've always thought a corner piece in a kitchen shouldn't be any less the 40mil .
There a 45minute drive from my house so the kitchen shouldn't have been 6 hours late .
They seem to think my joiners should come back and do it for nothing.
They where booked in for the 6 days and lost 1 due to been late and all the coming back to finish stuff off .
They had n hours drive to get to me plus n hour back home .

Garethjones1979

eskbanker said:

Garethjones1979 said:

It's there measurements what are 10m to big .

Wow, that's some margin of error!

On a less flippant note, am I understanding correctly that you're essentially looking to reduce the price you're paying them because of (the cost of extra work arising from) errors you're saying they made, and that they're now seeking to recover this underpayment from you via a court claim?  If so, then it sounds too late to be trying to get them to come round and remeasure or renegotiate - you'll need to file the relevant defence to the claim with your side of the argument and take it from there.

I still owe them money and I've asked them to knock the extra I've had to pay off .
They say I should have payed this on the 16th June when the kitchen was fished getting built n delivered.
But is wasn't finished as parts where missing 

Garethjones1979

heroic said:

This sounds like a really stressful situation.

If you’re being threatened with court action, it’s important to respond properly and keep everything in writing. Here’s what I’d do:

1. Gather your evidence – Keep copies of your original measurements, quotes from the other companies, any photos, and written communication with the kitchen company.

2. Respond formally – If you’ve received a “letter before action,” you should reply in writing. State clearly that you dispute the amount, explain why (wrong measurements, delays, extra costs incurred), and include copies of your evidence.

3. Refer to the Consumer Rights Act 2015 – The kitchen company has to supply goods/services with reasonable care and skill and as agreed. If they made errors in measurement and delivery, they may be in breach.

4. Consider mediation – Sometimes companies will settle before court if you show clear evidence. You can also contact Citizens Advice for support – they can refer serious cases to Trading Standards.

5. If it goes to court – Be prepared to defend your case. You’ll need to show your proof of their errors and any extra costs you had to pay because of it.

If you’ve not done so already, put your position in writing (email or letter) so there’s a clear record.

I've emailed,messaged tried calling they have blocked everything.
I've got all records and all the proof it's there mistakes what have made the extra work .
They admitted it was there fault to start with but since I've asked for the invoice to changed there now blaming my work men .
Nothing makes sense they are saying .
They said if we new u was getting it plastered we would have measured it then and built the kitchen after .
It took 8 weeks to build it so I wouldn't have had a kitchen for 8 weeks if that's what they did .
You don't know what actually needs doing until the kitchen totally ripped out .
There was 2 walls needed re boarding n skimming but the kitchen still the same size .
I even have the plans when I bought the house 5 year ago and there even 15mil under there measurements.

Garethjones1979

Boohoo said:

Garethjones1979 said:

I purchased a new kitchen and was supposed to be delivered between 11 and 12 .
The kitchen never arrived until nearly 6pm and I've had to pay my joiner a days work as well where booked in .
There was numerous things missing from the kitchen and it was also measured wrong.
They are saying it didn't fit due to me having plastering done .
The measurements are still the same size as they where .
It's there measurements what are 10m to big .
I have 2 other kitchen designs from other company's what also show these measurements and they are same as ours .
The kitchen has taken over 3 weeks to complete due to waiting on stuff to be changed and having to come back n fourth.
This has gave me 3 extra days labour with the delivery day to pay .
I took a loan out to pay for the kitchen and can't afford to pay the extra so have knocked it off the kitchen company due to it been there fault.
I'm trying to come to a fair agreement to sort this but they just keep blaming my work men .
I can prove it's them who have made the mistake and I know they know they have measured it wrong.
They have sent me a letter about court to fill out .
I've asked them to come round and re measure the outside wall in the living room as it's the wall that was wrong and it will be the same measurements and I can show them mkm n howdens measurements.
I've had no reply 

I don't understand why you didn't get the fitters to start work the next day.

Are you talking 10 meters, 10 CM's or millimetres?

As for measuring did you do this after the plastering had been done or before?

I also don't know how you can deduct monies from the finance company after you have the loan in place. Maybe you could enlighten us all.

It's 10mil out 

The money's not from a finance company it's my own money .
I haven't paid the final invoice as I've had to pay extra to get it fitted .
I didn't measure the kitchen they did and they where told the measurements where wrong before it was plastered.
The measurements are still the same after plastering it as it was old plaster board just replaced n skimmed.
The main issue is the corner post what's nothing to do with the walls that's coursed the extra work .
We even had to go make a new corner post out of a door they sent.
So this has to be done on a machine what they didn't have at my house otherwise the finish would have looked terrible .

Garethjones1979

pinkshoes said:

Garethjones1979 said:

I purchased a new kitchen and was supposed to be delivered between 11 and 12 .
The kitchen never arrived until nearly 6pm and I've had to pay my joiner a days work as well where booked in .
There was numerous things missing from the kitchen and it was also measured wrong.
They are saying it didn't fit due to me having plastering done .
The measurements are still the same size as they where .
It's there measurements what are 10m to big .
I have 2 other kitchen designs from other company's what also show these measurements and they are same as ours .
The kitchen has taken over 3 weeks to complete due to waiting on stuff to be changed and having to come back n fourth.
This has gave me 3 extra days labour with the delivery day to pay .
I took a loan out to pay for the kitchen and can't afford to pay the extra so have knocked it off the kitchen company due to it been there fault.
I'm trying to come to a fair agreement to sort this but they just keep blaming my work men .
I can prove it's them who have made the mistake and I know they know they have measured it wrong.
They have sent me a letter about court to fill out .
I've asked them to come round and re measure the outside wall in the living room as it's the wall that was wrong and it will be the same measurements and I can show them mkm n howdens measurements.
I've had no reply 

It was VERY risky employing a fitter on the day it was due to arrive. Deliveries are subject to all sort of delays and you should then allow time to check all the parts before getting a fitter round.

I'm assuming you mean either 10 cm or 10 mm too big? The latter is easily workable.

You need to pay for the goods you have a accepted, then sue them for the additional labour costs if you feel they are entirely to blame.

It wasn't workable unless the units where re made .
The guy who owns the business and also was a fitter even came n checked and had to te make them .
He said he had measured it correctly and it had been put in the system wrong.
I totally get it n easy mistake to make.
But then the corner post been out in at 14mil but needed to be at least 45 mil put the other units out so they had to be re made .
This is nothing even to do with the wall measurement.
I have never received all the goods due to splash back been missing and they haven't sent me a final bill with this deducted.
I can't communicate with them due to blocking me on emails,messenger and phone calls .
I've offered full payment if they will come back out n measure the living room wall as it's the same wall and if its my fault I'll pay but if it's there's the bill needs discussing.
They won't do this which to me is because they no I'm right .
I know I'm right aswell as I have previous kitchen designs from 2 other company's and both there measurements are actually smaller then what my joiner has told them .
He has them 10mil out .
Howdens and mkm have them 15 and 12 out .
The plans from my estate agent have them 15mil out aswell.
I know there not always spot on but there usually near enough.

Boohoo

Garethjones1979 said:

Boohoo said:

Garethjones1979 said:

I purchased a new kitchen and was supposed to be delivered between 11 and 12 .
The kitchen never arrived until nearly 6pm and I've had to pay my joiner a days work as well where booked in .
There was numerous things missing from the kitchen and it was also measured wrong.
They are saying it didn't fit due to me having plastering done .
The measurements are still the same size as they where .
It's there measurements what are 10m to big .
I have 2 other kitchen designs from other company's what also show these measurements and they are same as ours .
The kitchen has taken over 3 weeks to complete due to waiting on stuff to be changed and having to come back n fourth.
This has gave me 3 extra days labour with the delivery day to pay .
I took a loan out to pay for the kitchen and can't afford to pay the extra so have knocked it off the kitchen company due to it been there fault.
I'm trying to come to a fair agreement to sort this but they just keep blaming my work men .
I can prove it's them who have made the mistake and I know they know they have measured it wrong.
They have sent me a letter about court to fill out .
I've asked them to come round and re measure the outside wall in the living room as it's the wall that was wrong and it will be the same measurements and I can show them mkm n howdens measurements.
I've had no reply 

I don't understand why you didn't get the fitters to start work the next day.

Are you talking 10 meters, 10 CM's or millimetres?

As for measuring did you do this after the plastering had been done or before?

I also don't know how you can deduct monies from the finance company after you have the loan in place. Maybe you could enlighten us all.

It's 10mil out 

The money's not from a finance company it's my own money .
I haven't paid the final invoice as I've had to pay extra to get it fitted .
I didn't measure the kitchen they did and they where told the measurements where wrong before it was plastered.
The measurements are still the same after plastering it as it was old plaster board just replaced n skimmed.
The main issue is the corner post what's nothing to do with the walls that's coursed the extra work .
We even had to go make a new corner post out of a door they sent.
So this has to be done on a machine what they didn't have at my house otherwise the finish would have looked terrible .

in your 1st post you mentioned you took out a loan to pay for the kitchen.

I thought you meant finance to pay for the new kitchen through the kitchen company.

I can't see 10 mm creating all this hassle but then again.

Do you have any photos of this installed kitchen in your home to give members a better understanding of your issue's.