IKEA delivery - won’t help carry sofa?

DGDG

We bought two sofas
from ikea and paid for delivery - they’ve missed two delivery dates so far which is majorly inconvenient but that seems to be par for the course with ikea. What’s more concerning is that they say they cannot guarantee that the driver will help carry the sofas. They only guarantee kerbside delivery and any further help is at the discretion of the driver. 

I would not have bought the sofas had I known. The website mentions items over a certain weight limit will be delivered by a two person team for health and safety reasons, and that it will be delivered to the room of your choice. I pointed this out but they just said that the driver has full discretion and in the case of today’s delivery (which ended up not happening) the nominated driver was not able to help. I had a neighbour lined up to help but it’s a big ask as it’s on the second floor, and obviously he won’t always be around.

I can’t physically carry any of the sofas by myself and am at a loss as to what to do as the Ikea t&cs seem
unenforceable in practise.

Anyone else had this issue, and what did you do? 

marcia_

DGDG said:

We bought two sofas
from ikea and paid for delivery - they’ve missed two delivery dates so far which is majorly inconvenient but that seems to be par for the course with ikea. What’s more concerning is that they say they cannot guarantee that the driver will help carry the sofas. They only guarantee kerbside delivery and any further help is at the discretion of the driver. 

I would not have bought the sofas had I known. The website mentions items over a certain weight limit will be delivered by a two person team for health and safety reasons, and that it will be delivered to the room of your choice. I pointed this out but they just said that the driver has full discretion and in the case of today’s delivery (which ended up not happening) the nominated driver was not able to help. I had a neighbour lined up to help but it’s a big ask as it’s on the second floor, and obviously he won’t always be around.

I can’t physically carry any of the sofas by myself and am at a loss as to what to do as the Ikea t&cs seem
unenforceable in practise.

Anyone else had this issue, and what did you do? 

 Be nice and make it known they will get a tip, assuming you can afford it, if they carry it in. 

elsien

They havs to leave some driver discretion in case (just as examples) a lift has broken or a customer has told porkies about how far it needs to be carried. 

Flugelhorn

my daughter had a sofa delivered (it was self assembly so lots of boxes - had to go up and down some steps then into the list -the chaps were great, no problem

donnac2558

Yes, a small tip works wonders.

I live in a first floor flat, The delivery man brought the new washing machine up and even took the old one down to the street. Ready for the council to collect.  I offered him £10.

kimwp

How did you know that the driver was not able to help if the delivery didn't happen?

the_lunatic_is_in_my_head

Really depends upon the drivers OP, some are overly helpful, some want to be in and out. 

If they aren’t willing, a £20 note usually has magical properties. 🙂

p00hsticks

DGDG said:

 it’s a big ask as it’s on the second floor

Are IKEA aware of this ? I'm not sure but  think that many delivery companies won't deliver higher than the first floor, if that. 

user1977

p00hsticks said:

DGDG said:

 it’s a big ask as it’s on the second floor

Are IKEA aware of this ? I'm not sure but  think that many delivery companies won't deliver higher than the first floor, if that. 

Never had problems with deliveries to the second floor.

sheramber

kimwp said:

How did you know that the driver was not able to help if the delivery didn't happen?

IKEA told them

t but they just said that the driver has full discretion and in the case of today’s delivery (which ended up not happening) the nominated driver was not able to help. 

sheramber

Cancel the order.

When a retailer said our order could not be delivered on the one day someone would be at home we told them to cancel the order.

Suddenly, the manager would arrange for the delivery on that day, which he did.