Do sellers have rights? - vinted issue

xxAlaxxx

I sold an item on vinted. I shipped it using the automatically generated Inpost label that vinted created. The tracking updates however, did not pull through. So despite the Inpost tracking showing the item as delivered, and the seller confirming in the chat that they had received the item, the order was automatically cancelled. It refunded the buyer in full, I did not get paid and it left me with an automated one star review. I reached out to vinted about this issue before the order was automatically cancelled and then sent in a formal complaint - specifically requesting compensation for the loss and for the star rating to be removed.

Their response to this complaint was "Thank you for your answer. We recognize the significance of this matter to you, and we would like to emphasize that we regard your concerns with utmost seriousness. Nevertheless, we are unable to deviate from our established procedures. Unfortunately, we are unable to provide any further assistance. We thank you for your understanding and sincerely apologize for any inconvenience this may cause."

I am at a financial loss because of a technical issue in their system. Previously if I've ever had an issue, that has been the fault of a company, I've always been compensated... but that's only ever been as a buyer - so legally I am protected with consumer rights. But this time I'm a seller, and whilst it would be nice for vinted to do the right thing, I'm not sure if they legally have to, as I don't think their is a legal obligation to to protect people who sell on online platforms? Any advice on this would be appreciated.

powerful_Rogue

xxAlaxxx said:

I sold an item on vinted. I shipped it using the automatically generated Inpost label that vinted created. The tracking updates however, did not pull through. So despite the Inpost tracking showing the item as delivered, and the seller confirming in the chat that they had received the item, the order was automatically cancelled. It refunded the buyer in full, I did not get paid and it left me with an automated one star review. I reached out to vinted about this issue before the order was automatically cancelled and then sent in a formal complaint - specifically requesting compensation for the loss and for the star rating to be removed.

Their response to this complaint was "Thank you for your answer. We recognize the significance of this matter to you, and we would like to emphasize that we regard your concerns with utmost seriousness. Nevertheless, we are unable to deviate from our established procedures. Unfortunately, we are unable to provide any further assistance. We thank you for your understanding and sincerely apologize for any inconvenience this may cause."

I am at a financial loss because of a technical issue in their system. Previously if I've ever had an issue, that has been the fault of a company, I've always been compensated... but that's only ever been as a buyer - so legally I am protected with consumer rights. But this time I'm a seller, and whilst it would be nice for vinted to do the right thing, I'm not sure if they legally have to, as I don't think their is a legal obligation to to protect people who sell on online platforms? Any advice on this would be appreciated.

Are you a business or private seller?

Have you contacted the buyer asking for them to send the refunded money? Could always send them a letter before action and take them to the small claims court.

pinkshoes

xxAlaxxx said:

I sold an item on vinted. I shipped it using the automatically generated Inpost label that vinted created. The tracking updates however, did not pull through. So despite the Inpost tracking showing the item as delivered, and the seller confirming in the chat that they had received the item, the order was automatically cancelled. It refunded the buyer in full, I did not get paid and it left me with an automated one star review. I reached out to vinted about this issue before the order was automatically cancelled and then sent in a formal complaint - specifically requesting compensation for the loss and for the star rating to be removed.

Their response to this complaint was "Thank you for your answer. We recognize the significance of this matter to you, and we would like to emphasize that we regard your concerns with utmost seriousness. Nevertheless, we are unable to deviate from our established procedures. Unfortunately, we are unable to provide any further assistance. We thank you for your understanding and sincerely apologize for any inconvenience this may cause."

I am at a financial loss because of a technical issue in their system. Previously if I've ever had an issue, that has been the fault of a company, I've always been compensated... but that's only ever been as a buyer - so legally I am protected with consumer rights. But this time I'm a seller, and whilst it would be nice for vinted to do the right thing, I'm not sure if they legally have to, as I don't think their is a legal obligation to to protect people who sell on online platforms? Any advice on this would be appreciated.

As Vinted are based in Lithuania then your best bet is chasing the buyer for re-payment.

As above, send the buyer an email explaining what happened and ask them to re-pay, sending them an invoice or bank details or something.

If you don't hear from the buyer, then send them a more formal letter in the post giving them 14 days to either pay the invoice of £XX or return the item, otherwise you will take them to court for the amount owed. Send it with proof of postage.