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Section 75 dispute – veranda gutter installed level against manual, RICS surveyor confirms defect
Hello all, I’m looking for advice on a Section 75 dispute I’ve been dealing with. I purchased a high-spec veranda part fundep through finance. The main issue is that the 5m gutter has been installed level (with a dip in the centre), which restricts water flow to the downpipe. The manufacturer’s manual clearly states the…
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Money back from solar panel company
Hi, my dad has old solar panels on his bungalow and was recently involved with a company that said they could clean them and maintain them for £5000. He signed up with a 14 day cooling period and then decided he didn’t want to go ahead as he had spoken to someone that said that this wasn’t feasible and to replace anything…
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Tv sound not working properly
I have a smart tv which I bought from AO.com in November 2023. A couple of times it’s had no sound, this has fixed itself within a couple of days with no intervention from me. I’ve woken up this morning and the sound is super loud and distorted, as though its underwater. I’m hoping it will fix itself like before, or…
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Damaged Sofa
I bought a corner sofa group from a retailer. At about 10 months old the leather started peeling. I reported to the store and they contacted the manufacturer who sent someone out to examine the damage. The technician said it was due to bodily fluids touching the seat and not a manufacturing fault. They offered a repair as…
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Faulty goods from the supermarket, supermarket say go see the manufacturer.
Curious whether this is legit actually. I guess it must be because you'd expect them to get it right but I also suspect people here will know more about it than the supermarket so here I am. Basically I bought a multipack of 7up cans from the supermarket. I've had a few out & when I went to get another I noticed how light…
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Argos faulty item policy
So purchased a item on 24/7/25 delivered, I'm bedbound and disabled and only just tested item as a present, doesn't work Just spent 51 minutes on phone telling me to call manufacturers as past 30 days, I can't get it picked up by Argos because they need a refrence from manufacturer. So I told them I'm not calling…
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"My Builder" Tradesman totally bodged laying Vinyl Floor Tiles!
. . .My friend Stephen used the "My Builder App" to find a Tradesman to level our kitchen floor with Self–levelling Compound and lay new Luxury Vinyl Floor Tiles, and to say the job was bodged was an understatement! . . .The self levelling compound wasn't mixed according to the instructions on the bag, the stuff was just…
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Complete Savings "Legal but crafty"
Hi All, I recently checked over a bank statement and noticed a £15 deduction from a company called WLY*CompleteSavings. On further inspection I realised this transaction had been deducted from my account since 2016! Now, you may think I'm silly, don't worry, you need not as I felt stupid enough. The truth is, I rarely…
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Foreign object in food - Blue plastic inside Ole & Steen bread
Hi all, found blue plastic baked inside a bread I bought from Ole & Steen bakery in London. Sent the pictures to the store manager, she replied next day, apologised and said they are opening an investigation. She didn't ask for retuning the bread back to the store. 1 months later an not a single reply. I sent three emails,…
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Complex question about import fees for a repaired electronics item sent to a European country?
Hi, I sent an electronics item to a European country which is part of the EU from the UK. It arrived back at home in mid July. This is a repair by a well known manufacturer, and was customer induced damage (i.e: not in warranty, and I had to pay for the repair). In early August I was hit with an unexpected fee for import…
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Hotel repossessed - what are my rights?
Booked a hotel for one night through Algotels (I know, never again!) and arrived to find the hotel had been repossessed by the landlord! Nobody was answering the phone, so we rang Algotels. We did book a non refundable booking, but I didn't think that applied when the hotel was not operational? We were not contacted…
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Returned goods - advice gratefully recieved
Hello, any wisdom on the following much appreciated. I bought my teenage granddaughter some clothes for her birthday, cost just over £55. They were far too large for her so I had to return. There was no return documentation with the package so I went online and found their return information, downloaded the returns…
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New watch - UK online store sent me second hand one & no receipt
I bought a fitness watch from an online UK store this week. I'd not used the store before but it got okay reviews on Trust Pilot and is London based. I paid on Amex credit card just in case. I didn't get an email receipt and when the watch arrived I charged it and tried to register the warranty and it said it has already…
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BT overcharged MIL for 2 years but refuse to refund full amount
Hi all, I'm looking for a bit of advice please, we're helping our elderly MIL try to resolve a historic billing issue with BT. She signed a two year contract in September 2023 for fibre, however due to a failure at BT's end, her billing was never updated. It turns out she's been paying an out of contract price since that…
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Can I request a refund?
Good morning all, Apologies if this issue has been covered elsewhere. In March 2024 I purchased a motorcycle crash helmet that had an internal drop down sun visor. Before the 12 month warranty ran out, the drop down mechanism broke and so it was sent back for repair under the warranty. It was gone for a couple of weeks but…
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Late fees for Centauro car rental in Sardinia
We've booked a car rental with Zest for a Centauro car at Olbia airport next month. The pickup and collection times are the same. As we have a long drive to the airport on the final day of our trip, there is a risk that we may arrive a little late (although obviously we would leave plenty of time for the journey). Changing…
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Tax agent forgot to file tax return
I employed a tax agent to submit 2 x tax returns, one was already overdue and incurring fines. They had all information of me and forwarded the returns for my approval before the January deadline. I approved them immediately and even called in to make a payment for both to them personally. I then happily went away 'all…
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Seller claims telephone order was not distance selling
Hi guys, I literally feel sick, I placed a £2000 deposit on a new motorhome £75000 unseen over the telephone. I changed my mind within 14 days, I’ve spoken to citizens advice and used their form quoting the consumer rights act to notify the seller I had changed my mind. I’ve had a response the dealer says they do not meet…
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Credit card company refunded under s75, now the retailer is wanting me to pay them back
Hi I'm hoping someone can help me. I bought a sofa in April 2021 on 29/06/2021 the plastic feet snapped, I contacted the company who sent me out more after approx 6 weeks Upon turning the sofa on its side to fit the new feet it became clear that the screws damaged the wood and big chunks of wood was missing. I contacted…
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2 yr old solar system battery failure
We had a PV solar system and battery installed 2 years ago by a local firm. advised of warranty of 7 years for battery. Last week the battery failed. Support from manufacturer had identified the unit requires replacing. the manufacturer has stated they will provide this unit and have requested installer to undertake this…
