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Item won via Prize Raffle - Item Faulty - Company ceased trading
Bit of a weird one here and I am trying to get my head round it so I know if I can do anything and what that might be. Situation: - Back towards end of 2023 i entered a prize Raffle draw online (buy tickets and if your ticket number is drawn, you win said prize). - I won said prize (expensive coffee machine). - Jump…
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Terms and conditions
Hi I paid £2700 up front to an intensive driving school May 2024, estimated completion date of July, didn’t find me an instructor until August, I tried with the instructor but comments made by him made me feel uncomfortable (racist, inappropriate Also repetitive lessons going over and over the same one thing) so did half…
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Boots Refusing Refund / Section 75 Claim Unsucessful
Hi, I bought a Dyson Airwrap on Boots.com for £479.99 on 29th September and once it arrived, I decided to return it on the 20th October which was inline with their return policy of 30 days. I received an email from Boots/Royal Mail Tracked Returns with a QR code and three options on how to return being that I could book a…
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Chances of refund
Not sure this would be something covered but here goes. I live in social housing and at end of last year received an appointment for the housing authority to erect external scaffolding to reach solar panels. They then arrived one week early and erected the scaffolding whilst I was still in bed-I am deaf elderly and…
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Zara Order Incomplete Issues
Hi. Hope someone will be able to help. I bought some items on Zara (online) and these were partly delivered yesterday. I received 2/3 of the items in a small box. I immediately contacted Zara via Whatsapp and Online chat platforms and informed them of this and received the responses below. Please note that we have checked…
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Bought a faulty van for work and personal use, trader not accepting refund
Hey guys, I bought a used van for work use as well as personal. The van was purchased via online bank transfer and I set up a personal loan to fund it. The van was bought in person and I had checked the van prior to purchase as well as a short test drive, the van ran well and there were no signs of any faults evident to…
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Kitchen compensation
Hello, We purchased a kitchen from tesco kitchens in 2012 for just under £8000. Long story short the kitchen began to fall apart within a few years due to shoddy manufacturing. We went back to Tesco, they sent us to Mark 2 who went out of business. We have been bumped around from various law firms and legal people and…
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Missold Static Caravan
Hello, I am after some advice if possible. Last year I had to hand back my static caravan to the Finance Company. The reason I could no longer afford the increasing pitch fees which over 3 years went from £3k to over £6k. Then on top of that the depreciation of the caravan which I bought for £48k but was only offered £18k…
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Car Rejection with Negative Equity PX
Advice sought for a matter I'm going through right now. key points noted below: I purchased a car from Arnold Clark on 19/11/24. This involved trading an older car, with a PX value of at £12,000 and finance settlement of £13,000. A negative equity of £1,000. The new car was also purchased on finance. Immediately on leaving…
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Sports direct no delivery & refusing refund
Hi a month ago I ordered from sports direct next day delivery, it wasn’t delivered, the Evri prof of postage photo is not my door. It’s not my neighbours doors either. Sports direct and Evri say they need to investigate’ and refusing a refund until they’ve finished their investigations. They refuse to give a timeline. My…
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Advise please
Moved in to flat 1 year ago and when i moved had issue with shower unit which advised managing agent water leaking from pipe connected to shower took months to sort in end new unit installed but the same head i have uses since then and was advised by gp need to get power head for my back so ordered one and changed the head…
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National Lottery Online
I recently noticed after the latest update to the National Lottery app, when purchasing your tickets, that both days (Wednesday AND Saturday for Lotto and Tuesday AND Friday for Euromillions) are pre-selected instead of allowing you to select yourself as before. My automatic reaction has been to click and select the day I…
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Online Purchase Refused Return Request CCR 2013
I purchased a t-shirt from an online clothing seller, they have their own website which they sell from. I wish to return this item as changed my mind as the material/quality isn't what I expected based on the photos. They don't really provide a material breakdown either for their clothes as other retailers/sellers do. I…
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Are consumer rights actually upheld by anyone?
I bought a ticket to a concert last year for £130 . The organisers changed the date and refused to give a refund (even though this is a legal right) Trading standards are not interested. The area the company is working in is Great Yarmouth and they are registered at Companies House from North London (not surprisingly , the…
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EV Car Lease with Arval
Myself and my business partner each have an EV on lease via Arval. They are responsible for organising the tax. We received an email informing us of the changes in tax and that our vehicles would need to be taxed. We contacted them to discuss an early tax to avoid charges this first year. They are refusing to do this and…
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Item not as described - does the shop have to provide a label?
I need some advice. I recently purchased a used item online (not from eBay but paid through paypal) which was not as described . I contacted the shop and provided photos of the issue. They apologised, but when I requested a return label, they said they don’t provide them. Instead, they asked me to return the item at my own…
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Amazon Banned Me Randomly For No Reason
Hello All - my first post, so please be kind ;) . I was hoping somebody might be able to offer some advice
about how to approach an issue I have with Amazon. Mid-afternoon on 31/12/23 I received an email from Amazon out of the blue stating that my account was linked to an account that they have previously
closed and as…
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Taken Ebay to Small Claims Court
I submitted a claim online via the Money Claim Online service against eBay Back in May. It was accepted and lo and behold eBay didn't bother to respond so the claim was found in my favour. (Short of it I sold a laptop the buyer said it was faulty so I said send it back - I had to pay for the return postage, buyer never…
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Sofa Purchase wrong colour delivered
We purchased two new sofas recently. The instore experience was good we went through the order - made the payment and awaited delivery. When the sofas came they were the wrong colour combination. I contacted the company who have made the checks against my order and they have said it was what was ordered in the shop. The…
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Faulty Dyson Airwrap
Help !!!! I'm at my wits end so have resorted to asking on here to see if anyone can help me with this ongoing saga. :s I purchased the Dyson Airwrap on 3/11/22 for £480 from QVC which had a 1 years warranty. I have barely used it and recently it started to cut out when being used. I resorted to trouble shooting as…
