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Single letter correction in name on ticket of international flight
I have booked air ticket from London to Amritsar (India)vod Air India from Travel Up website. I have only one name (given name) on my Passport i.e. Jaswinder Singh. So as per Airline Guidelines, i typed in this name in First Name as well as in Surname while making booking. However While entering information, I have entered…
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Picture of Goods Not Matching Goods Received
Hi, I recently bought a set of 3 blinds, which were custom made (made to measure) from Blinds-2Go online store. I payed for these on the 2nd Feb using a debit card, coming to approx. £250. Essentially, when looking at the blinds online they portrayed a light/bleached colour. The items I received in no way resemble to…
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Tayna Battery warranty
Right - like buses - another one from me after years of nothing 😂 5 years ago I bought a Varta car battery from Tayna - I went for the upsale as it had the 5 year warranty. Fast forward before Xmas the battery was struggling to start the car after 24 hours. No drains etc. put it on trickle charge over night was ok in the…
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Will, P.O.A,s and Honey Legal
I'm new here and could really do with some help/advice please. I lost my husband and needed to renew my Will and set up Power of Attorneys but solicitors are not local and so I went with a firm called Honey Legal. Total disaster! The man that came was here for 3 hrs, made it all sound wonderful, told me I had to pay up…
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Audible Credits
My Husband had an audible payment he didn’t know about running for ages which lead to 10 credits. I cancelled and Audible took all the credits even though he’s paid for them. Can they do this? Surely he had the right to either credits or his money back? They say he can only have the credits with an active membership but…
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Retailers Responsibility For Safety of Electrical Goods After Warranty Period
Hi, I purchased 2 identical double electric blankets from Aldi several years ago. (2018 or 2019). The original 3 year warranty is obviously expired and, had the first blanket just stopped working, I would have disposed of it and started using the second one. However, when I removed it from the bed, I was surprised to…
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Refused refund faulty item without receipt
Hello, we bought an airfriyer from Tesco last August and it just stopped working, we mislaid the receipt but have the bank statement and the card it was purchased with. Tesco have refused to do anything as we do not have the receipt. Is there anything i can do? Thanks.
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Product recall
Hi, I just wondered what my rights are with regards to a product recall. An item I bought through Amazon has been flagged as having a dodgy plug as it is a potential fire hazard and I've been told not to use it. The email from Amazon links to the manufacturer website where it states the fault and that they will provide a…
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ClarityCheck.com unwanted subscription
Hi, I wanted to check a phone number calling me so I signed up for a one off £0.99 reverse lookup. It says you can cancel before 7 days or its £19.99 per week. Trouble is they never sent me a welcome email and info. pack on how to cancel. I've been billed 4 x £19.99 already and there is no way to cancel. The chat bot they…
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Anyone had success with iRobot replacement
I had a Roomba years ago and it was great so I didn’t think twice when ordering another one when the first one needed replacing. I’ve had it 9 months now. It stopped working properly a few months ago. I noticed it wasn’t mopping when being told to. Sometimes it would deploy the mop but then retract it and hoover instead. I…
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LG complaint/appalling customer service
I am at the end of my tether with LG and would like some advise at to whether to go next. I purchased a washing machine from curry’s in 2021 which came with a 5 year parts and labour warranty with LG up until the end of last year I’ve had no issues with it. Before Christmas we noticed that it had started to make the most…
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Nike Air max advice
I bougth a pair of all black Nike Air max 95 trainers from Sports Direct and they popped after four months and started quacking. I know that Nike provides 2 year warranty on their trainers. I approached Sports Direct and they made me run around in circles and acted incompetent. I contacted Nike directly and sent my…
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John Lewis Instore Exchange with no receipt
Hey, It seems like it's 100% against their policy. But I thought I would ask. Valentine's gift, a top but it's the wrong size. The item is unopened, fully sealed, - never tried on, as it's the wrong size obviously. If I wanted it exchanged for the correct size. So not looking for a refund, or gift voucher. Would they do…
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Amazon delivery charges
Hi Has anyone had an issue with Amazon delivery charges? I am a prime customer (my oh pays and I'm on household) and have been for years and years. I recently noticed that I've been getting charged delivery on some deliveries and this has, from what I can gather, been going on for some time. I appreciate that not…
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Faulty item bought in a bundle
I bought something last year in a bundle offer for £312.50. At the time of purchase, item A cost £75 and item B cost £260. Item B developed a fault that the retailer agreed with and asked me to send it back. They didn't ask for item A which is fine and I'd like to keep that. Obviously I wasn't expecting the full £312.50 to…
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McDonald’s and the missing item
Here’s something to be aware of from McDonalds. I ordered a delivery and when it arrived it was missing one item. I rang them and they gave me a number which sorts out incomplete deliveries. 08000885663. They said it was not McDonalds policy to make any refund and that was that… Is this legal?
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Sneaky behaviour from 123reg
Hi all, I've got a couple of domain names with 123reg, one I've had for 10 years, the other probably 15 years. On the older one, I've had email forwarding set up since I got it. I have one email address fowarding to my hotmail account, the reason for this is so I can change to other email providers just by changing the…
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Green Homes Grant - Issues with Quality of Work
In 2021, we had EWI installed using a Green Homes Grant, which we could access due to our daughter being registered disabled. Based on the choices on the government website, we chose a company called SPMS Wales to complete the work - which was completely funded by the grant. The work was completed to a very poor standard…
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Can I get a full refund from JustAnswer.com? They say no :-(
Hi there, So back in September I paid £5 to ask a legal question on JustAnswer.com. I'm usually pretty astute at checking what I'm actually getting, so I was surprised to find that I have since been charged two monthly charges of £50 for a 'membership' that I never wanted and didn't know I had signed up for. I don't recall…
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Snug Sofa issue
Hi. I bought a sofa directly with Snug Sofa in May 2022. I received no notification but heard last year it had gone into administration. They are however still selling Snug sofas in SCS. My sofa has developed a fault and is not yet 3yrs old and for over £1100 for a 2 seater I would expect it to last longer and I can’t find…
