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Online Purchase Won't Allow Refund - Is THis Right?
Hi, back in November I ordered some custom earplugs for a friend as a Christmas present. You have to go to an audiologist and get them to take impressions of your ears and then post these off to the company to then make the earplugs from them which they then post back out to you. Anyway, I told my friend I had paid for the…
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Driving instructor owes money
Hi my daughter took 5 lessons of 10. When the wife of the instructor told her by message that he was poorly and wasn’t going to take her driving. Then heard nothing. We chased up they said he’ll be better in a few weeks. Plus Christmas we left it a few more weeks. Then heard he had had a life changing stroke. And could no…
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Trying to get refund for cinema membership bought from a third party
Hi all, new here and hoping someone can help. I used to work for Haven (Bourne Leisure) and part of their benefits scheme was discounted memberships to loads of places, including Cineworld. So bought myself and my partner an unlimited membership each, except about 3-4 months in to the 12 month membership our local cinema…
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Playstation 5 HDMI broke Cex not interested
Hi all My son saved up ang managed to buy a Grade A Playstation 5 from CEX this was online. I noticed there were red dots when plugged into tv however i just ignored thinking its due to the tv being old although i did suspect could be the hdmi cable. Fast forward 5 months later ps5 completely stopped working. After taking…
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Mobile phone repair via insurance
Evening all. I've had my pixel 8 pro repaired by my insurance via their repairer SBE. The first time they they had it, they ignored the front screen hairline crack. They did note it on the report which the SBE CS rep found very odd it wasn't changed. I reported this when I received it back to my insurance who apologised…
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Unexpected bill
I have just moved and contacted Northern Security Alarms to remove their equipment. The lady who answered the phone said she would send other an engineer. He duly arrived and took away most of the stuff. I then received a bill for £90. Not once had I been told I would be charged. I wrote to the company and received a…
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Music Magpie Phone Rental
I started renting phones with music magpie 5/6 years ago. The accidental damage cover was a big appeal to me and the reason I stayed renting. For the first time I've got to claim for accidental damage on my current phone but have been informed that because I upgraded after sept 2021 the accidental damage is no longer part…
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Equine Vet Dispute - Advice welcome
I will try to brief! My beloved horse was injured in the field and admitted to equine hospital to investigate under GA. Operation went well but during his recovery he was put into a head and tail restraint system and fell fracturing and dislocating a vertebra and sustained a spinal cord compression resulting in paralysis…
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Faulty Tumble dryer - ongoing saga
Hi all, Our Tumble dryer from Curry's is 4 months old. It recently stopped drying and takes 7 hours to heat up. We logged this with Currys on 16th Feb and they sent repair guy round on 20th. He ordered a replacement door incase it's that 🙄 the door wasn't in stock and he's ordered from Europe. It still hasn't arrived and…
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Garage fitted faulty water pump.
Hi all My elderly mother in law’s Fiat 500 had its timing belt and water pump changed at a garage at the end of Feb 2024 at a considerable cost. 4 months later a MOT noted the car had a coolant leak – unfortunately my mother in law did not link this to the recent work carried out. After a service at the beginning of March…
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What details do I need to disclose?
When reporting a crime to police that is more on the lines of anti-social behaviour, what are my rights to withhold my details/name/address? You can go via Crimestoppers but it takes even longer to get the message through to the police, Please confirm I do not need to disclose my details for the above type of crime when…
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How to lodge a Small Claim against someone in Ireland
I am trying to sue someone for an amount of less than £2000 following a business transaction. At the time of the transaction that happened in the UK late last year, I did not know that the person was based in Ireland. As I cannot use the European Small Claims court following BREXIT, does anyone know what channels I can use…
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VAT Receipts
I just purchsed online from Matalan some plates for my business. I emailed them because I needed a VAT receipt and was advised that because they are a retailer and nopt a supplier they do not give VAT receipts. They did supply me with their VAT number, so is it ok to use the recipt i have and just write the VAT numner on…
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Il Makiage con - beware
Has anyone else been taken in by the very convincing Instagram ads for Il Makiage make up? I thought I was just buying a sample for £4.95 but they also took another £64 out of my account. Stupidly I hadn't read the T&C's - silly me! Apparently all above board, and I am just hoping that the £64 will be returned to my bank…
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Drayton TRV4 Valve Heads
I have posted regarding these elsewhere on the forum. From a consumer point of view is a 3/4 year lifetime for a thermostatic radiator valve acceptable? Replacements cost £20 a time (+ an engineers visit if you are 'not young'). Drayton must be earning a tidy income from replacements! They were bought to help me save money…
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Dispute with Virgin Active gym
Hi, I’m hoping to get some help if possible. I signed up for a 3 month contract for private PT sessions when i joined my gym. When signing up, i was taken to the main reception to sign. The whole time the instructor was talking to me so didn’t have time to read the multiple pages of t&cs. I was told i have two weeks to…
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Taking DPD to Court – Advice & Experiences?
Hi everyone, I wanted to share my experience with DPD Local Online UK and see if anyone else has gone through something similar—or has advice on my next steps. In October 2024, I shipped £2,306 worth of musical equipment (a set of high-end cymbals and a hard case) from the UK to the Netherlands with DPD Local Online. I was…
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Paid Deposit - They increase the price 4 months after
I booked a deep clean with my dentist 4 months ago after my previous clean. I paid £20 deposit with the price set at £57.50. This morning they call me to confirm I will be attending the appointment but also added that the price has increased to £70.00 (an extra £12.50) after their January price increase. Do I have to pay…
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Uber refusing to refund after a taxi drivers dangerous driving and negligence - help!
Hi all, sorry for what will be a lengthy post, but feel it's important to get the facts established. An incredibly rude taxi driver started the trip off by refusing to help me put my shopping in the boot. I had four bags and he sat there watching me struggle. I couldn't even get them in properly because of the parcel…
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Compensation claim for clothes faulty dryer
Hi I purchased a dryer in December 2024. I have noticed a few times the cycle goes on much longer than expected, i.e. the 55 minute delicates cycle is still going 4 hours later - this happens on all cycles I have trialled. You will check it and it’ll say it has 5 minutes left but will still be going 30 minutes later. It…
