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Is there any point/hope doing a small claim against inpost.co.uk if they won't even read it?
One of the worst customer services experiences I have ever experienced and if you search for the bad reviews on trustpilot you see it is the same trend for all who have any issues. As the saying goes "it is fine until something goes wrong". Well it didn't take long for me as this is only the second time using them before…
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Mystery boxes
Anker are offering 'mystery boxes', which may contain a valuable item, but mostly contain a not-very-valuable item. This is all being sold on their website here: https://www.anker.com/uk/black-friday-sale You need to scroll down a bit to see the mystery boxes. They are imposing a term, namely: "2. Contents cannot be…
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Sky chasing ‘debt’ over non cancelled bb service after they told me I didn’t need to do anything
Hi. Any advice very welcome as I’m at the end of my tether and yes being stubborn out of principle! Out of contract and with a huge hike in bb cost I decided to go to gigaclear. Ordered new service and went straight on Sky website to see how I cancel. I found the page which says ‘your new provider will tell us you are…
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Cancelling an online order
Hi all I have ordered some goods from a well known discount book store online on Sunday 9th November. The order totals £90 as it is Christmas presents. I haven't heard anything about my delivery as yet and they normally deliver in 5 days. I have looked online and the company have moved warehouse so it has caused delivery…
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Bought a heavily discounted mattress (seconds) but they sent the wrong one (seems perfect)
I spent about £800 on a new mattress which was originally priced over £3000 but was reduced as it was classed as "seconds" due to ex display, customer return, etc. They did not know. However, it was listed as firm and when I opened it, admittedly a few weeks later, I see that it is a regular and not firm. My order and all…
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Advice on dealing with faulty mattress from MattressNextDay.co.uk
Hi, I was hoping someone could help with some issues I have been having with a faulty mattress purchased from MattressNextDay. I first purchased a mattress from them which was delivered on September 13. The mattress was listed as firm, with orthopaedic support, however the mattress started to dip and lose it's firmness and…
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Unauthorized payment from card
Just wondering if i should be contacting my bank about a unauthorized payment my daughter's old dance school are still taking? So basically my daughter has been going to this dance school for few years and it was brilliant but they was taken over 12 months ago which was a shame and the the owner started a subscription…
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crypto currency scam
Hi can anyone help me please or advise ? I think I have been scammed in a crypto liquidation account
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Moved: Wine Drops con
This discussion has been moved.
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Any dealings with All Home Repairs 24/7
Hi there Anyone dealt with this company? I should have read the reviews before I used their services. Basically they locate a tradesman in your area and charge you even before the said tradesman has appeared. Also their terms and conditions are unclear. I have cancelled an engineer but on reading the terms and conditions…
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Evri lost/stolen parcel in transit
This is the 5th parcel I've lost through evri but by far the worst had a pair of trainers delivered to a safe parcel drop(post office) yet 16 days now after it arrived at there depot nothing. I've even now had 2 emails from evri admitting they've lost said parcel but won't update the tracking so the seller still thinks…
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John Lewis refusing to accept guarantee responsibility
I bought some beats wireless headphones from John Lewis on 13 September 2025, costing £199. The volume disc fell off on 30 October 2025. I contacted John Lewis customer service line on 30 October to explain, hoping to either get a refund or replacement. I was told that because it was past the 30 day window for returns, I…
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Faulty Cordless Leaf Blower - bought and not unboxed for 13 months
My FIL bought a Mountfield MVS 20 Li Kit Blower Shreader last year from our local Screw Fix store. He unboxed it yesterday, put it together and charged the batteries. It will not start. He visited Screw Fix yesterday and was told they could not do anything as the warranty had expired. A quick google brought me to Martins…
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OddsMonkey - Change in online service provision and asking for a refund
Hi all, I'll preface this by saying I'm not really sure what my rights are as a consumer here, and I'm interested to know if anyone could give an opinion on whether refunds are appropriate or not under these circumstances. My gut feeling is probably that I can't ask for a refund (and expect to get one) but I am angry about…
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My Rights on a faulty used car??? HELP
I am after some advice please. I bought a used car in August 2025. Ive had nothing but issues with it since and various repairs done under warranty or paid for by the dealer. It yesterday suffered another issue, catastrophic engine failure and needs an engine rebuild or new engine. I've spoken to the dealer, and they…
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Refund when points used
Hi, What are the refund rules when using points to purchase? I bought handwash & toothpaste from Superdrug online for click & collect. Two of the handwash bottles have leaked on all the items. The order total was £5.88, with £5 paid with loyalty points. They have refunded 23p, which doesn't seem fair. If I had taken them…
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BeFibre
We recently switched from Sky to BeFibre for our broadband service. We have however encountered a range of problems since we made the switch. These problems are around dropped connection and slow speeds. BeFibre have attempted a number of “fixes” to try and remedy the problem but we are still encountering problems. My…
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Charged 83% over the quote.
Is there some consumer rights law governing the amount a vendor can go above a quote without warning? I took my car to a garage for new rear brakes. I was quoted £200 for discs & pads. I checked with a few colleagues, who said that was about right. I received a text to say the car was ready, but the front brakes were also…
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Company slow to respond to return
I received two online orders from Welove bathrooms (based in Wigan). I notified them within 14 days of order using their online returns form as follows: 1. Order 1 I would like to return 2. Order 2 I would like to return 1 item (of 3 items ordered). I received a confirmation email of the completed form for both orders.…
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TK Maxx refusing return — boots caused severe pain after one wear
Hi everyone, I bought a pair of boots from TK Maxx on 15th October. I only opened and wore them once, but they caused severe back, heel, and calf pain within a few hours. I’ve never had that kind of pain from footwear before, so I suspect there’s something off with their design or support. The boots are a…
