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Bedworld - consumer rights
Hello, I ordered 2 mattresses (1 x super king and one small double) in store with Bedworld. We were told they would be delivered to the room of our choice. All good you would think… They were due to be delivered on a Friday, then it changed to Saturday and then it became Thursday without my knowledge. Because of this, I…
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Online order was clearly ex-display - can I reject it as "not as described"?
I bought a bike carrier from an online supplier which also has physical stores. When it arrived, it had clearly been out of the box, was badly repacked and had a store price label stuck on it. There are also faint tyre marks in the channels where a bike rests. I want to reject it and have the retailer pay for the return as…
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Car Written Off - Extended Warrenty Refund
Hi I bought a used car from a local dealership in Sept 24 and paid for a extended warranty with Warranty 2000. The warrenty fee was paid to the dealership. The car has been written off by insurance and on contacting the dealership to advise them they have stated that there is no refund on the extended warranty even though…
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B and q non delivery credit note
I bought some fencing panel online from b and q using an online gift voucher. It did not arrive in the first delivery slot and I was told the next day it was due to the store not having a crane. I was given another delivery slot two weeks later with a text confirming this and it again did not arrive. When I called the…
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Distance selling regulations - Car Refund in full, or can they keep money
Hello I recently paid for a car (It is new, it had a good saving from RRP). Manufacturer-approved dealer etc. £500 reservation fee on a credit card. £31500 Bank Transfer. I have not seen the car, never visited the dealership, only spoke over the phone, only seen stock images of the car. So I know this is a distanced sale.…
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Booking.com took money but have no details of the booking
I booked a holiday apartment in Spain through Booking.com. I never received any confirmation email and so thought I hadn't actually completed the booking properly. Booking.com have now taken the money out of my bank account for the booking but are still unable to provide any confirmation details. There is nothing showing…
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Scan.com - Blurry Scan options - Private Medical Scans
Hi there I bought a Gynaeological MRI from Scan.com as I've had a history of issues and wanted some peace of mind. It cost £480. Unfortunately significant blurriness in the cervical area reduced diagnostic value. I've been told that this is because I moved and been given a 25% refund. I was not told to stay still or hold…
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Quidco’s cashback status says ‘waiting for retailers to confirm’
I’ve made a couple of purchases through Quidco and am waiting months for the payout. My account says the purchase has a green tick next to tracked, a green blob next to returns, a green blob next to retailer decision but nothing next to confirmed. Quidco support tell me that they are waiting for the retailers to act. The…
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Can’t unlock my Vinted Account
I have a Vinted account which I access via my Apple ID, with a hidden email. I can’t log onto it atm and get an error message saying that my connection was interrupted. The pop up help says that I need to go into my phone settings and log out of my account. There is no option to do that - all I can do is delete the account…
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Supermarket regulator
Does anyone know if there is a regulator for supermarkets? Is it the Competition and Markets Authority? Is it appropriate to raise a case with such a body regarding bad customer service, once the complaint has failed to be dealt with by the supermarket?
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Faulty cooker delivered
Morning all, Recently splashed out on a posh new induction hob electric range cooker. Delivered and installed (installation and removal of old appliance included by retailer as part of the package) on March 7. When the cooker was installed, the fitters left the ovens on and told us to leave them on for an hour or so until…
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Consumer Rights Act - laptop
A lady has purchased a laptop which has specialist software for sight loss installed on it, from a business which specialises in products for blind people. She has had this laptop for 15 months and it is no longer working. She's sent it back to the business, who said that these laptops do not come with enough storage to…
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Used car warranty - Do I have any options?
Good evening, We purchased a 2019 used car for ~£16k in December and within 3 months the headlight has completely stopped working. Meaning we can't legally drive the car. I messaged the used car dealer to inform them and they told me I can take it to any local garage (the dealer is 250 miles away) to have it checked out…
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Consumer Rights Check - Dishwasher Faulty within 6 Months
Dear Consumer Warriors Our Sharp dishwasher has developed a fault 5 months and 20 days after direct purchase through Currys. My assumptions after checking the web/this forum * I should deal with Currys directly under the CRA 2015 - not the manufacturer Sharp. * I am not entitled to a refund initially * I can ask for a…
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Amazon seller refuses to pay return postage
I bought a rotating composter from an Amazon seller and a part of it had not been manufactured properly. It was impossible to put it together and use it. I returned it saying there was a manufacturing fault and it couldn't be used. The seller has issued a refund for the cost of the item, but refused to pay return postage.…
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S75 and court action?
Hi. I might have to take action against a home 'improvements' (!) company for a product with significant defects. (A specialised composite roof, if it matters.) One way and another, it's not looking like they're going to engage further in rectifications. No-one else does the particular product system involved, so I can't…
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Original postage not refunded when I returned an online order - what are my rights?
I recently returned an online order. In order to return the order I had to complete the companies return form for each item. As I was returning the whole order and didn't have 4 of the return forms I emailed the company instead to explain that I wanted to return the items as a change of mind return. I paid for the return…
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Refund for faulty goods
I recently bought an Ottoman bed base from Reinforced Beds in Norfolk. After several communications, photos, and videos, the company accepted that the Ottoman base was faulty and would refund me. When I initially ordered the bed base, I paid the company £683.05 for the bed base and £94.05 for a two man delivery to bedroom…
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Return of online order
Hello, everyone I recently purchased a mattress from Debenhams online and I wanted to return it but they are refusing to accept it, as far as I'm aware I have a right to return any online or phone orders in the first 14 days, they are trying to tell me tha they are unable to accept it because I opened the mattress an it's…
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Tree-destroying neighbour
Evening all...asking for a friend, honestly. My friend owns a detached bungalow and has a large, landscaped garden. In one corner of the garden is--or rather was--a 5m high laurel tree, the trunk of which is on her land. She's recently acquired new neighbours, who have bought the property that borders the part of the…
