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Click and collect WICKES
Hi I purchased two items at wickes, via click and collect (total value £29). when I went to collect them at the store, they said that, as it was over two weeks since I placed the order, that they would have cancelled the order and refunded me. I therefore just bought the items in store. I then checked my online account…
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SCS no sofa delivery date
I’m looking for advice from anyone on what my rights and options are where SCS hasn’t delivered a sofa by the delivery date and I am now struggling to get in touch with them about it. We bought the sofa outright in early November (stupidly on a debit card). We were advised that the sofa would be delivered by 27th January.…
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Samsung Ecobubble Warranty discussion
Hi, I have an Ecobubble, the seal broke the first time washing bedding. This is because a button from the duvet became lodged along with the duvet in the seal and caused it the seal to rip then leak onto my floor. It's not covered under their 5 year warranty. And I can't take out a different cover that does (althoygh it…
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Halfords Motoring Club has no cancellation option - how is this legal?
I joined because I wanted to pick up some special prices on a large purchase. Now that I've completed that order, I want to stop my monthly renewal. However, their website has no option to self-serve - you have to "chat" or call. However II, the chat says "all advisors are busy" and hangs up. The phone does the same! So, I…
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Being refused a refund despite the refund policy on my receipt
i purchased 15 boxes of wall tiles on 13th January 2025 and the store assistant and the receipt both confirmed I had a 3 month returns period. I purposefully bought at the time I did and purchased extra due to this policy. i visited the store yesterday to return the 5 unopened boxes to be told they had recently changed…
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Confused on rights for rejecting used car
We bought a used LR Evoque on 21/12/24 for £12k, 75,000 miles and it was delivered to our home address later that day. No test drive as car was blocked in by others ( the dealers place was crammed with cars). First time driving it I realised my drivers door didn’t lock, door actuator needed replacing, which the dealer paid…
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Holiday security/damage deposit
Hello all, I'm wondering if anyone can help please, on an issue I am having with a holiday park owner who has taken more than what we agreed as the pre-authorisation security/damage deposit for something that we did not do. My Husband and I booked a 3 night stay at a lodge (in the UK) and were asked to supply a card on…
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Parcelforce refusing to provide me with information
A few months ago I bought a pretty expensive item on ebay that was sent from Germany. When it arrived in Britain I got an import duty invoice from Parcelforce. I paid up, and they delivered the item. Unfortunately when I later inspected it I discovered that it was damaged, so I returned it back to Germany for a refund.…
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Claiming money back i've already paid
Hello :) A quick back history to my question. I left my ex wife at the end of 2008 due to several types of abuse i was receiving one of which was financial, at the time I'd give her all my wage every Friday morning before work so the bills could be paid (so i thought) only to find out the water and gas bill hadn't been…
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Clarks refusing to exchange faulty sandals
My son lives overseas. During his last visit to the UK, he bought a pair of sandals from Clarks in August 2024 for £72. He took the sandals overseas; the buckle broke. When I visited him earlier this year, I brought the sandals back in order to return them and exchange them on his behalf. He didn't have the original shop…
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Company won't send me my product I paid for
I bought a sofa from DFS in November. I got a text from this delivery partner called Humber services on the 3rd of December saying it was ready for delivery. Fast forward and today I still do not have it. I can't explain how long I've spent on the phone to both DFS & Humber (at least 12 hours) and all I get is lies lies…
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Not told a shop didn't give refunds, but my item doesn't fit.
i bought a ring today at Warren James. I was not told they did not give refunds. I tried it on again later and its spinning round and too big. My hands were hot when i was shopping earlier. I've looked at their rules and they only do exchanges or credit notes. This was the last ring left in this style and i really dont…
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Refund of Finance Payments
Hi guys, looking for some help with my car finance that I’ve had a very bad experience with. I bought my car on a finance agreement back in 2023 and at the start of 2024 it had to go back to the garage due to various problems ( Still under the extended warranty). The garage very kindly provided me with a courtesy car while…
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Bank refusing refund for patio works not carried out
Hello I'm in a bit of a pickle, with regards to being a victim of fraud and my bank refusing to refund me. Information (with timeline): A conversation with a friend during winter 2023
that they had their patio laying and landscaping done. My friend showed me photos of the job before
/ after / during and I was impressed.…
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Refused refund
I returned a parcel to Nike via InPost earlier this year, but the refund has been refused - i've provided delivery tracking confirming it was successfully returned within the time frame and contacted InPost who've confirmed the same and opened a case with Nike. After several webchats with Nike they've now said they…
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Grade Mobile Return - Royal Mail Lost My Device - Lower Compensation - What Are My Rights?
Hi folks, Just wondering if anyone could give some advice on what my rights are or can advise if this would be a CAB issue? I posted my device to Grade Mobile to sell to them. However after their inspection their offer was lower than what I was expecting. So I asked them to return the device. They sent it via Royal Mail…
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Paying for course company gone into administration
Hi currently been paying £250 a month for an 18 month course and company have gone into administration. I pay from my Santander bank account via DD to the go cardless portal. Go cardless have adviced it is down to bank to claim for chargeback as not received service Santander saying it’s not their responsibility as paid a…
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Hassle free boilers failing to honour my contract
Hi all . I’ve been in a contract with Hastlefree boilers for nearly 10 years of the 12 year contract which included fitting a new boiler , servicing, repairs to the boiler including parts and labour for the full 12 years I pay direct debit to them every month . In October last year I emailed them to service my boiler and…
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SCS Cancellation policy
Hi, I’m wondering if I could get some advice on scs furniture about a cancellation that I requested regarding furniture. This happened in November 2024, I was told by them that I have no right regarding this. I’ve been in touch with the ombudsman over this and believe me they’ve tried to resolve this and told me this…
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Issue with Mobile Phone purchase Nokia (HMD) - 2023
I'll try to keep this as short as I can. We bought a Nokia G60 5G phone direct from Nokia (HMD) back in July 2023. The problem Fast forward to May 2024, we had an issue with the device not installing a monthly security update. We spoke to the support team and they said that this is normal (First I've heard) and that a…
