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Wrong item or wrong price
Took my son to Curry's this afternoon to buy a computer screen. Spoke to a sales person who advised a screen and a price, the item was above the price. The price being £99.00 (reduced by £20) When we got it to the till it rang up as £129.00 which is when we reailsed the screen we an XE no an X (as per price tag) so the…
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Faulty building work query.
Hello all. Over Christmas and New Year of 2020/2021 we had the outside of our house rendered by a local company who were recommended to us, and as I was away 2 or 3 weeks at a time driving an hgv my better half dealt with them. Everything was paid for by bank transfer but we have no paperwork, just an invoice. Whilst the…
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Selfridges refusing refund
Please help! I ordered a very expensive watch from selfridges which I received in awful condition, not in original packaging, no protection, watch covered in dirty finger prints and appeared second hand. I immediately contacted their customer services who advised me to return the watch for a refund. I did this via their…
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Ticket Booking Fees
I recently bought 4 tickets for 2 comedy shows through the ticket company SEEtickets by Eventim. The show was cancelled with 2 weeks notice. The money has been refunded but the ticket company Booking fees and Order processing fee (surely one and the same🤔) have not been refunded as per their terms & conditions. So £12.10…
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Declined refund for filthy uninhabitable hotel room
I cannot begin to describe the filthy hovel that is the Swan Inn Heathrow, but as they say, a picture speaks a thousand words! On pulling up to the property my heart sank as it was almost as tatty on the outside as it turned out to be on the inside! The guy behind the bar was quite disinterested and rude and wasn’t really…
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Getting Scaffolding Removed From Property
Hi, I posted elsewhere that I employed a roofer to re-roof my house. They were paid for 50% of the job to cover materials etc, the final 50% was to be paid upon a survey. The work failed a survey, failed a subsequent roofing inspection and failed building control. The recommendation was to withhold all future payments and…
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Missing item from SKY delivery
On 7/9/25 I ordered an Apple Watch Series 10 and a pair of Apple Airpods Pro on my SKY mobile account - to pay for both over 12months. Tuesday 9/9/25 I got my delivery however only the watch was in the box. I didn't question that the airpods weren't in the box as the website said 'Delivery in 1-2 weeks' at the time of…
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controlaccount/fedex help
Hello, I am new here and would really appreciate some advice. I received a letter yesterday dated 1/09/25 from controlaccount informing me that despite FedEx's 'recent communications' charges remain outstanding. If I do not pay within seven days the matter will be handed over to controlaccounts litigation department to…
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Ski holiday booking
Hello, I’m trying to understand my risk in this situation. I’m booking a ski chalet in France through a British company (TTA member), paying by credit card and with travel insurance. The booking covers accommodation, meals, and airport transfers, all provided by company staff. The chalet itself may be owned by someone…
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Custom/Bespoke and Drops Downs
I'm looking at buying a new PC and every component is selected from a list of options. Essentially leading to perhaps millions of different combinations I wouldn't be asking for any specific customisation - engraving etc Is there a "limit" on the number of drop downs at which an item becomes bespoke/custom or is it a 100%…
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Rotary Watch - Broken
Good Afternoon Am looking to see if anyone has any advice what to do about my husbands watch, it is less than 3 years old, only been worn a few times, is in absolute mint condition but has stopped working The store we purchased it from have changed the battery but it still doesn't work. The watch was sent by the shop to…
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Repair of goods, (By the purchaser), which are under guarantee
I can't seem to find an answer to my query anywhere, so here goes. I bought a heated bathroom mirror around 22 months ago, that came with a 2 year guarantee. The product failed within the guarantee period. The manufacturer has sent out a replacement sensor, which they claim will fix the problem, but to remove the mirror,…
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Financial Ombudsman - Can they disregard the FCA Rules and the Law of the Land?
Since 2023 I have been attempting to resolve an issue with a business and the FOS. I sent a copy of my complaint letter, together with supporting documentation to the FOS. As instructed by the FOS I included all aspects of my complaint so that the FOS would have a complete picture. I was surprised to find shortly before…
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Sell a car at a loss, can I claim the loss back?
I was sold a car and the dealership were very "sold as seen. It's part ex to clear. Once you buy it we can't do anything about it." So once I got the car, it started to play up after a few days so got it checked in a garage within a few weeks of purchase and it confirmed a lot of serious issues ABS, BSI, A/C and others.…
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Chargeable deposit abroad
On holiday in Portugal,renting a villa,paid €300 deposit for breakages/damages by credit card.2 days in I reported a damaged sunbed my wife had tried to use which subsequently collapsed. On the strength of my picture the letting agent informed me that this would be chargeable,as it was a new bed ? Since then I have been…
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EE falsely told me final bill was paid - worth going to the Ombudsman or not?
Hi all, I’m hoping for some advice before I escalate this to the Communications Ombudsman. I left EE earlier this year after more than 10 years as a customer. A few weeks ago, I noticed my credit score had dropped and discovered EE had reported 3 months of missed payments. I had no idea anything was outstanding — I never…
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AA Breakdown Cover
Just had vehicle returned following a repair under AA breakdown policy and Garage charged me more than cost of the full repair detailed on the invoice when I checked bank now neither AA of Garage will take responsibility to resolve being passed from pilar to post I think Garage may have scammed me and AA don't want to…
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Ratailer refuses to honour manufacturer's warranty, instead offers refund, after price increase
Hi, I've searched around, spoken to the manufacturer, Amazon, and the retailer, and have no real clarity as yet. 3 months ago I bought a mobile air conditioner from a retailer selling through Amazon. I bought it for £700, and it's now selling on Amazon for £950 (or £980 direct from manufacturer), so in 3 months it has gone…
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John Lewis and the Consumer Rights Act
Hi all, massively appreciate any help I can get please, thanks so much in advance. I bought a washer/dryer 2 years and 3 months ago, a year and a half after buying it it broke and under the warranty it was fixed. 2 years and 1 month after we bought it it broke again, and was outwith the 2 year warranty. I have asked for…
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Parcel Compare and damaged floral arrangement
Following my baby grandsons death, my daughter wished to send a floral wreath to a specialist for drying and making into a pictoral tribute. I used ParcelCompare website and selected UPS for couriering. Was collected on the Friday and site showed Saturday (next day) delivery. Item packaged up and collected Friday afternoon…
