Airbnb refusing to compensate hotel bill

Rosieoener

Hi, I had to pay for a hotel when arriving at my Airbnb accommodation in Paris as I had been given the wrong code and the host wasn’t responding to my messages. It was 11pm and we had tired little children with us and my only option was to find the nearest hotel we could all walk to.The hotel cost nearly €200 euros for five of us. Airbnb have said they will compensate me 200 dollars but not 200 euros and there is a difference of around £25 with the current exchange rate. I am appalled as there is nothing for our distress and discomfort on the first night plus the extra expense of paying for breakfast the next day etc. I have tried to escalate it but to no success. 200 dollars or 20% of accommodation cost is their final offer. Any advice on my consumer rights?

MyRealNameToo

Rosieoener said:

Hi, I had to pay for a hotel when arriving at my Airbnb accommodation in Paris as I had been given the wrong code and the host wasn’t responding to my messages. It was 11pm and we had tired little children with us and my only option was to find the nearest hotel we could all walk to.The hotel cost nearly €200 euros for five of us. Airbnb have said they will compensate me 200 dollars but not 200 euros and there is a difference of around £25 with the current exchange rate. I am appalled as there is nothing for our distress and discomfort on the first night plus the extra expense of paying for breakfast the next day etc. I have tried to escalate it but to no success. 200 dollars or 20% of accommodation cost is their final offer. Any advice on my consumer rights?

Why did you need breakfast the next day but wouldnt have had you been in the AirBnB?

Normally with AirBnB type organisations your contract is with the host not the platform so any enforcement would need to be against the host. You will also need to check which legal jurisdiction applies to your contract with the host as pursuing action in France is going to be much more difficult plus it'd be French rights you may or may not have. 

Grumpy_chap

Rosieoener said:

Hi, I had to pay for a hotel when arriving at my Airbnb accommodation in Paris as I had been given the wrong code and the host wasn’t responding to my messages. It was 11pm and we had tired little children with us and my only option was to find the nearest hotel we could all walk to.The hotel cost nearly €200 euros for five of us. Airbnb have said they will compensate me 200 dollars but not 200 euros and there is a difference of around £25 with the current exchange rate. I am appalled as there is nothing for our distress and discomfort on the first night plus the extra expense of paying for breakfast the next day etc. I have tried to escalate it but to no success. 200 dollars or 20% of accommodation cost is their final offer. Any advice on my consumer rights?

Annoying though this is, the pragmatic approach is probably to accept the $200 and be done with it.  You shouldn't have to suffer the detriment of £25, but what are you going to do about that in reality?  
Is it possible that the actual payment will be the EURO 200 (currency of the AirBnB booking) and the use of $ is an error in the system?

TadleyBaggie

MyRealNameToo said:

Why did you need breakfast the next day but wouldnt have had you been in the AirBnB?

Suspect they mean they would have been able to make their own breakfast if they had been in the AirBnB at a much lower cost than eating out. Pretty trivial difference I suspect.

Agree with the earlier post, AirBnB were not the cause of the issue, the host presumeably was. So any action would need to be taken against them in a French jurisdiction. Take the 200 whatevers and move on.

Ergates

TadleyBaggie said:

MyRealNameToo said:

Why did you need breakfast the next day but wouldnt have had you been in the AirBnB?

Suspect they mean they would have been able to make their own breakfast if they had been in the AirBnB at a much lower cost than eating out. Pretty trivial difference I suspect.

Agree with the earlier post, AirBnB were not the cause of the issue, the host presumeably was. So any action would need to be taken against them in a French jurisdiction. Take the 200 whatevers and move on.

Depends on the hotel, it can end up being pretty expensive, especially for kids - paying £15 per head for a bowl of cocopops or a slice of toast with nutella is pretty painful.