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Sky Glass TV
My Sky Glass TV has decided to not turn on. The screen goes blank. I troubleshooted using the Sky page and called up this morning. Went through the troubleshooting again. No luck. They have said they are contacting the Sky Glass repairs and will get a response within 24hours. If they decide I need a replacement it will…
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Magic Hose - Refund/Replacement Issue
I bought a garden hose from Magic hose which sprung a leak after a couple of weeks. I contacted them for a replacement and eventually after a bit of a slow response I received a replacement about 4 weeks later. I used the replacement for a couple of weeks and this one sprung a very similar leak in a similar place. i…
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4.5 year old Garmin watch now faulty - accept refurbished replacement (£134) or try and push back?
Hi, I was inspired by an example in one of the recent MSE newsletters, where someone got their 2 year and 1 month old defective Garmin watch replaced. However, I'm wondering if I'm pushing my luck when mines is twice as old? My Garmin smart watch was originally bought for £260.00, in January 2021. I've been wearing it most…
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HSBC UK has decided to close my account; however, it is still under review and the remaining balance
Regrettably, all of my funds were in my account, and I concur with HSBC's decision to close it. However, the review has not yet been completed, despite it being two months since it began. I am currently facing significant difficulties with my daily expenses and my bank loan. Recently, debt collectors have been visiting…
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Nike returns warning
I have returned two items in a week to Nike UK, both via the Inpost locker they provided the code for. Item one - they said I returned a non Nike item and unless I tell them what the item is they can't progress my refund any further. I told the the item I sent was the football boots they sent me. Item two - week later via…
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Free Home Insulation from ‘Green Energy Hub’ – Is This Legit? Any Experience or Advice?
Hi everyone, I’ve been looking through the forum categories and wasn’t quite sure where to post this – hopefully I’ve picked the right place! I’d really appreciate any advice or guidance on the situation below. A few days ago, a young sales rep knocked on our door. He was clearly quite new to the job, very polite, and…
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Trader Dispute - collection of materials after failed wood stove installation
Hi all TLDR: Wood stove installation. I supplied stove, trader quoted for fitting and supplying materials for flue, etc. No formal contract or T&Cs. Trader completed the work poorly. Trader came back a second time to try to re-do the work properly but failed. OFTEC Inspector visited and deemed the installation…
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REFUND from Silver Service Singers
Has anyone had any dealings with the Silver Service Singers?? I booked their services for my sons wedding and was pushed to pay in full but my son has changed his mind and does not want them to attend his wedding. We have given them 3 months notice and asked for a full refund but they will will oblige. If I had paid a…
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Amazon Prime Day rip off
Hi all I am at a loss. I ordered a couple of things from Amazon prime day in good faith. They didn't turn up, but something completely random turned up in their place! I tried to resolve this with Amazon customer service, but it got complicated because it's hard for them to accept a return for an item they don't know you…
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expedia hotel frustration
I had booked a hotel room in UK through Expedia, and paid for it on the Expedia site with credit card. On arrival at the hotel, they knew nothing about the booking and had no available rooms, so we had to do a last minute booking at another hotel.Expedia say that they can't refund me as the hotel won't honor the…
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Refund My Money USA Company
Hi all, Please could someone help. I ordered some detox tea from a company called Lulutox which is based in the USA, when placing the order they offered 3 extra packs for £40 instead of pressing the button to leave the page, I pressed the order button. on realising what I had done I immediately cancelled the order for the…
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Amazon - Used - Like New - "Item will come in original packaging. Packaging will be damaged."
Bought this on sale during the prime day sales for £1031 as it was 20 % off at the time. There was also one on there in "Very Good" condition - but it said "Item will come in original packaging. Missing screen foil." I contacted Amazon telling them that mine was also missing the screen foil. I got a refund of 10% on top if…
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Scammed by a stonemason for headstone
So my twin passed away when we were babies and her headstone was falling apart. I made the decision to replace it rather than get it repaired because the old one was horrible anyway and she deserves better. I found a stone mason with great reviews, picked out a beautiful headstone and applied for a charity grant for half…
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Sainsbury’s gift cards blocked/not activated
I bought a number of Sainsbury’s gift cards from June - September 2024 and when I am trying to use them in 2025 the store have said they are blocked or not activated. Head office have said I need a receipt for proof of purchase - their CCTC only covers 1 month and they don’t capture digital receipts like other stores such…
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Advice/opinion on plastering job
I had my roof redone about a month ago. While the work was being done the roofers damage my ceiling putting a hole in it and splitting the plasterboard. While screwing in the new roof they also damaged smaller parts of the ceiling elsewhere - see photos. They sent a plasterer yesterday who only cut out a bigger hole in the…
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Distance Selling Regulations - Re: refund of sale items
I have recently purchased two sale items from a UK based online clothing store. A pair of trousers that didn’t fit and secondly a same smaller pair that I changed my mind about keeping before it arrived. I returned them immediately within the first week of receiving them both and requested a refund to the original method…
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When does FCA regulate?
Not sure this is the correct board, but here goes. If I purchase a subscription to a company & it costs £3k, I have the opportunity to pay it up via direct debit over a number of months. On first DD my subscription is active. Does this constitute credit, would the company have to register with FCA & would the FCA be the…
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Candy Washing Machine - 13 months old
Hi folks, I’ve had my Candy washing machine develop a fault after 13 months of use - delivered end-June 24. I purchased from AO and used PayPal Pay in 3. Looking online it appears warranty is only for a year and thereafter is parts only. Im wondering if I have any recourse through the consumer rights act to argue for a…
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Identity theft - what rights do I have to orders made in my name
Hello everyone, I received a letter this morning from a company I'd never heard of saying my order had been cancelled. I assumed that someone had used my details to create an account and must have used a different address for the delivery address on the order. I rang the company (JD Williams clothing) to get that…
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B&Q insists refund of online purchase made using gift vouchers in the form of credit note
Hello I've seen similar questions being asked but nothing directly addressing my situation so am hoping you can offer me advice. I used a B&Q gift voucher to make a purchase online. I then returned the item under the Distance Selling Regulations within the 14 day cooling off period. B&Q insisted that my refund be in the…
