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Gym membership
I’ve been a member of a well known gym for over 20 years and for the last two years I have paid the annual membership as a lump sum, previously I paid monthly Direct Debit which was always more than a lump sum payment. However, I asked how much it would be to pay DD this year and was told the option to pay DD no longer…
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Amazon monthly payment item returned but ODD refund info....
Hi there so i bought something using amazons 5 month payment plan interest free On ordering they took the first payment I requested to return the item as its a ring product and you get to try for 30 days and return for what ever reason though my issue was i had no idea it should have came with its own battery so before i…
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Wedding competion
Hi, I entered a competition on Facebook to win your wedding venue, and i got a phone call the other day to say I'd won! I can meet up with them at the place where it will be, though I've not agreed to it yet, because I'm just worried it's not real or there's a catch. It's with Bespoke weddings and events, has anyone heard…
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Amazon and ID for a refund
I have been an Amazon customer for years. Just recently I bought a garden item and upon receipt it had parts missing. I actioned a return Oct 2 and still haven’t had a refund. Upon contacting Amazon they are stating I need to submit gov ID with photo in order to get a refund. Surely this isn’t legal under the Consumer…
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Mountain Warehouse jacket stitching coming apart
Hi I’m not sure where I stand with this but I bought a jacket from mountain warehouse which was on sale on the 08/12/24. I’ve noticed the stitching is coming apart from the left sleeve and shoulder to the extent the padding is showing. What are my rights in getting a refund or replacement 12 weeks after purchase? Thanks in…
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Small Claim England and Scotland
Hi there, I have been told because I live in Scotland I cannot raise a small claim against a company registered in England. Is this correct? thanks, lesley
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Can't claim under S75?
Purchased a mattress in December 2023 for 700 odd pounds from Costco It has badly failed. We went for a good quality one, or one we thought was. Costco are dragging their feet on this, despite having evidence, saying they need to visit, but not arranging a time etc. Amex say that it does not qualify for a S75 claim and…
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Boiler Cover Won't Repair Boiler. Can I Cancel?
Hi. I have a Boiler & Home Cover policy with Utilities Warehouse, sub-contracted to an insurer called Preferred Management. I have had the policy over 2 years, renewing each year. I pay monthly for the policy on my combined UW bill. My current policy runs until 6th August. Last week I made a claim for a broken boiler and…
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Refund needed on already laid tiles
I’ve bought porcelain tiles from a company called al-murad which has stores nation wide . The tiles are laid in my kitchen but they’re chipping so easily . Porcelain tiles are meant to be very durable . ive emailed the store and spoke online but they’re refusing to budge saying they all get tested and no one complains .…
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Data breach
There may not be but just wondered if there's any recompense I should expect from a data breach from Cruise1st. They sent a sales email out on Monday evening for upgrades on an existing cruise booked to a number of customers but instead of Bcc the email they CC'd everyone in and about a thousand customers can all see each…
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False Product Information
I bought a Bean to Cup Coffee Machine, as trying to save money on all the Latte's I have been buying. So I looked around and decided on a DeLonghi Magnifica from Argos, as it had an in built milk frother and was a good price. So I bought in November, had a little trouble setting up but finally got it working, albeit a few…
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John Lewis installation broke my dishwasher
I recently had a much needed kitchen redone after finding an amazing ex display bargain. John Lewis delivered and fit a new washing machine (present from a family member), but broke the integrated dishwasher whilst fitting which leaked everywhere on the next run. It had been working fine beforehand. A John Lewis team were…
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Amazon charging my card for stolen item
My much-loved Kindle died, RIP, it was well used. Ordered new one from Amazon UK 31 December, delivered 3 January. Usual cardboard A4 sized envelope/package. Felt "bumpy", must be charging lead. Opened package. No Kindle, just pink plastic bottle, unlabelled, full of fluid. Online chat that day with Amazon associate, sent…
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BEAUTY BAY bots are not giving me my refund — is this even legal??
Hello. Apologies for the lengthy read, and thank you in advance for your patience! For Christmas, I got two Beauty Bay vouchers totalling £80. Dec 31: Purchased 2 items for £26.25. Jan 6: Bought 7 items for £74.05 (originally £79.30 with a discount of £5.25). Returned one unopened item for £35.00 after email approval.…
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Victorian Plumbing claim returned item is damaged
I'm asking for help, I ordered a shower unit from Victorian Plumbing, I paid for delivery on a Friday, but it didn't turn up, it wasn't then going to be redelivered until later the following week. This didn't fit in with my schedule, so I sourced it from an alternative. I then returned the unopened box with the original…
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Apple refusing app subscription refund
My daughter clicked on a free trail for an app (PicsArt) and a few days later was charged £85! She is only 17 but has ADHD and cant always read/see small print. She’s understandably upset as it took her last but of pocket money. I helped her to contact Apple on the same day the money went out to ask for a refund- it’s…
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Small claims help for property damage
We run a holiday let in beautiful Pembrokeshire. After spending all our money buying, renovating and furnishing the house, we welcomed our first paying guests in autumn 2023. In May 2024 we had our first awful guests who broke our rules, leaving their dogs in the house all day and arriving home drunk at 1am. I had a call…
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ANOTHER PC World problem
Hello... Whilst researching this forum to see if anyone else has had PC World problems, I have been shocked by how many there have been, with many having a far bigger problem than I, so I apologise to them for mentioning what is relatively trivial. I needed to purchase a windows 10 OS due to a HDD failure and needing a…
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Emergency Plumbers fix has failed
Hello, So, while drilling a hole in the wall to hang a picture I hit a cold water pipe (classic) which I really didnt expect to be there. Typically my phone reception was down all day so I got a message to partner who was at work to call a plumber. She called the first emergency plumber company she saw after internet…
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Vodafone - where do I stand when they can't connect me?
Hello, apologies for the long one, but I am not quite clear on what my right are here. I took a contract with Vodafone for fibre broadband in Nov 2024 (Full Fibre 910 Plan for 24 months). It turned out that they can't connect me right away, CityFibre engineers could not install the cable. On 20 Dec I got an email by…
