Credit Card Charge back.

Too_Old485

I ordered a laptop on first December last year. It was delivered in a damaged condition. I immdeiately contacted the retailer. In fact I emailed them 4 times, sent photos, spoke to 3 customer service advisor and had 3 online chat threads. This was all over a period of several weeks. After promises of returns information came to nothing and no further response I contacted my credit card bank. 15 days after my last email to the retailer a Charge back was lodged. @ 3 weeks later the retailer acknowledged and accepted the chargeback. The damaged goods were returned. But then a few days later I was emailed by the retailer to advise me that a replacement product had been delivered to my local post office for pick up. I am now not sure what to do? Any advice?

la531983

You need to keep the money and the laptop until they realise, you cant have both.

Too_Old485

Thanks. I understand this could be seen as "unfair enrichment" if I pick up and keep the replacement. I am still in need of a laptop but cannot face the customer service issues with the retailer all over again. So I am tempted to just leave the product at the Post Office. It will then be returned after 5 days if I dont pick it up. If I had read the online reviews about the retailer I would never have bought the laptop in the first place.

la531983

Seems the most sensible course of action, although they might refund you again if it goes back!

born_again

https://forums.moneysavingexpert.com/discussion/comment/81879595#Comment_81879595

There is that or they could claim they never got it back & redebit OP..