Cotswold Company Trundle Bed Frame cracked

Fairnessiskey

Hi all, 

I bought a trundle bed from the Cotswold Company in 2020. The frame has cracked and the crack is getting worse. On their website, they offer a 15 year guarantee but have stated that it only applies to items purchased after February 2023. 

Is there anything I can do? I don't have the money to replace the bed. 

Thanks

Clive_Woody

What length of guarentee was offered when you purchased the bed?

Regardless, you could argue whether this would be considered fit for purpose - see link below

https://www.moneysavingexpert.com/reclaim/consumer-rights-refunds-exchange/

Fairnessiskey

Thank you for your helpful comment. I've just checked and there is nothing explicitly stated on the order confirmation, but checking their terms and conditions again, I found that I can make a claim under my statutory rights up to 6 years after I bought it. So I'm going to try that avenue now. 

SiliconChip

If you do claim be aware that they can reduce any refund to take into account the use you have had already. For many items 5 years into the 6 year period would likely lead to a very significant reduction, but as a bed frame could be expected to last 10-20 years or longer then you should still be looking at a refund of (I'd suggest) at least 50% and possible even 75%.

I might also consider getting the frame looked at by a joiner to see if a long term repair is possible and if so get a quote for that and present it as an alternative to a refund.

PS As this is on the wrong board (it's not a praise, vent or warning) I've reported it and suggested it should be moved to Consumer Rights.

Keep_pedalling

You are going to have to show that this was an inherent fault rather than one caused by misuse.
 

This thread should be in the consumer rights board, I have asked the mods to move it there.

Fairnessiskey

Apologies for posting in the wrong place. New here. 

Ergates

SiliconChip said:

If you do claim be aware that they can reduce any refund to take into account the use you have had already. For many items 5 years into the 6 year period would likely lead to a very significant reduction, but as a bed frame could be expected to last 10-20 years or longer then you should still be looking at a refund of (I'd suggest) at least 50% and possible even 75%.

I think that given that since 2023 they're offering a 15 year guarantee on their bed frames, OP would have a good case to argue that the expected life span of the bedframe would be around 15 years.

MyRealNameToo

Ergates said:

SiliconChip said:

If you do claim be aware that they can reduce any refund to take into account the use you have had already. For many items 5 years into the 6 year period would likely lead to a very significant reduction, but as a bed frame could be expected to last 10-20 years or longer then you should still be looking at a refund of (I'd suggest) at least 50% and possible even 75%.

I think that given that since 2023 they're offering a 15 year guarantee on their bed frames, OP would have a good case to argue that the expected life span of the bedframe would be around 15 years.

Their FAQ does mention a different 15 year guaranteed that they offered before 2023 at least on some models. Unfortunately their site isnt working well in Wayback Machine so can't see what it was saying about warranties back in 2020

Clearly something triggered them to create the new guarantee in 2023, I dont think it logically follows that prior items must have been as durable as the newer ones. Looking at an identical bed from 2021 and now the new version is massively heavier (63kg to 95kg) which could point to the fact they have increased the spec and hence the new longer guarantee

the_lunatic_is_in_my_head

Any chance you paid on credit OP and it was over £100?

Ergates

MyRealNameToo said:

Ergates said:

SiliconChip said:

If you do claim be aware that they can reduce any refund to take into account the use you have had already. For many items 5 years into the 6 year period would likely lead to a very significant reduction, but as a bed frame could be expected to last 10-20 years or longer then you should still be looking at a refund of (I'd suggest) at least 50% and possible even 75%.

I think that given that since 2023 they're offering a 15 year guarantee on their bed frames, OP would have a good case to argue that the expected life span of the bedframe would be around 15 years.

Their FAQ does mention a different 15 year guaranteed that they offered before 2023 at least on some models. Unfortunately their site isnt working well in Wayback Machine so can't see what it was saying about warranties back in 2020

Clearly something triggered them to create the new guarantee in 2023, I dont think it logically follows that prior items must have been as durable as the newer ones. Looking at an identical bed from 2021 and now the new version is massively heavier (63kg to 95kg) which could point to the fact they have increased the spec and hence the new longer guarantee

Agree it's not irrefutable proof - but it's a good starting point.   Especially if they were to start off using a 6 year limit.  "The beds you sell now are guaranteed to last at least 15 years, are you saying that the beds you sold previously were of such poor quality that they would only last 6?"

born_again

Ergates said:

MyRealNameToo said:

Ergates said:

SiliconChip said:

If you do claim be aware that they can reduce any refund to take into account the use you have had already. For many items 5 years into the 6 year period would likely lead to a very significant reduction, but as a bed frame could be expected to last 10-20 years or longer then you should still be looking at a refund of (I'd suggest) at least 50% and possible even 75%.

I think that given that since 2023 they're offering a 15 year guarantee on their bed frames, OP would have a good case to argue that the expected life span of the bedframe would be around 15 years.

Their FAQ does mention a different 15 year guaranteed that they offered before 2023 at least on some models. Unfortunately their site isnt working well in Wayback Machine so can't see what it was saying about warranties back in 2020

Clearly something triggered them to create the new guarantee in 2023, I dont think it logically follows that prior items must have been as durable as the newer ones. Looking at an identical bed from 2021 and now the new version is massively heavier (63kg to 95kg) which could point to the fact they have increased the spec and hence the new longer guarantee

Agree it's not irrefutable proof - but it's a good starting point.   Especially if they were to start off using a 6 year limit.  "The beds you sell now are guaranteed to last at least 15 years, are you saying that the beds you sold previously were of such poor quality that they would only last 6?"

Would it not be more that 6 years is a CCA timeline & also statute of limitations?
Instead that is how long the item is expected to last.