HOTPOINT Frost Free HF 1801 E F2 UK Integrated Tall Freezer - Breakdown/repair problem

Pantile1

Just need some advice on the following I bought a HOTPOINT Frost Free HF 1801 E F2 UK Integrated Tall Freezer online on 13/8/2024 delivered on 18/8/2024 - supplied and fitted by Curry's with a 12 month warranty costing £699

Unfortunately I had to report a fault on 12/7/2025 (the item was no longer frost free and lumps of ice were forming at the top of the inside) and eventaully managed to get through to Curry's Repair team who arranged an engineer visit for 18/7/2025.  On leaving the engineer left a report saying Software updated and Ice removed and also said if we had any further problems contact Curry's again and this would come under the original fault report.

We have realised that the temperature within the freezer has been inconsistent and more ice build up has taken place.  We have contacted Hotpoint and Curry's today who both state that the freezer is/was out of warranty despite the previous repair call out and refuse to help.

I am coming up against a brick wall and have told them that I will take further action.  I feel that the RT in SAD FART should come into play here - am I being unreasonable that I expect an expensive freezer to last longer and what shoul my next course of action possibly be - I feel a Section 75 may not be suitable.

TIA Pantile1

Mark_d

Not sure why you contacted Hotpoint.  Your contract is with Curry's.

When you contacted Curry's, did you tell them that the issue was related to the fault you reported on 12 July?

Why do you feel Section 75 may not be suitable?  If you'd rather pay the legal costs to take action against Curry's directly - that's one option open to you.  Personally I'd go via Section 75 because it costs you nothing.

Pantile1

Mark_d said:

Not sure why you contacted Hotpoint.  Your contract is with Curry's.

When you contacted Curry's, did you tell them that the issue was related to the fault you reported on 12 July?

Why do you feel Section 75 may not be suitable?  If you'd rather pay the legal costs to take action against Curry's directly - that's one option open to you.  Personally I'd go via Section 75 because it costs you nothing.

On my initial complaint in July Curry's directed me to Hotpoint so I went to them and they passed me back to Curry's.  Yes today I certainly mentioned that the fault was related to the initial one (on 2 separate online chats as one got timed out).  My comment about section 75 was because I thought it would be my last resort and wondered if there were any other avenues open to me before I went down that route.  Looks like it is a section 75 now.

Pantile1

One more question - would you consider the freezer mentioned above lasting a maximum of 14months (including an interim repair" to fall into the "reasonable amount of time" category of SAD FART??

My personal opinion is a resounding NO.

Aylesbury_Duck

I would agree.