Faulty freezer 16 months old

mncollyer

We had a kitchen extension built last year and all new appliances supplied by the company that did all the work.

Yesterday we discovered our fridge freezer had stopped working, luckily everything was just softening, so hadn’t long failed.

What are our rights regarding repair/replacement?

Grumpy_chap

Your consumer rights are with the builder from whom you purchased the fridge.

You might also have redress via the warranty offered by the manufacturer.

eskbanker

If it can be demonstrated that the goods were faulty at the point of sale (even if latent) then the company you bought them from is required to repair or replace - as it's more than six months since purchase they may ask you to prove that the current fault is, for example, a manufacturing flaw, rather than something environmental, which would need you to get an independent technician to inspect it in order to document a finding like that.

35har1old

https://forums.moneysavingexpert.com/discussion/6653642/faulty-freezer-16-months-old

Have you checked the fuse,

Aylesbury_Duck

https://forums.moneysavingexpert.com/discussion/comment/81868785#Comment_81868785

👍 And the socket.

born_again

https://forums.moneysavingexpert.com/discussion/comment/81868735#Comment_81868735

As this is over 6 months old. They need a 3rd party report.

Grumpy_chap

The kitchen was built "last year" so that might not yet be 6 months? Though, that does not align with the title "16 months old". No part of "last year" is yet 16 months.

The OP may find a warranty solution suitable and easier?

mncollyer

https://forums.moneysavingexpert.com/discussion/comment/81869722#Comment_81869722

kitchen was built 2024, my mistake

mncollyer

Checked the fuse in the power switch near the freezer

mncollyer

Not checked the socket, I can’t see behind the freezer

Belenus

Does the fridge light come on when the door is opened?