Being charged tax on refund after extended return window

yoyodoglover456

I was offered a refund in the shop after I couldn’t find anything I wanted to exchange. My receipt states that I had up until the end of the month for refund or exchange. This ‘ extended window’ - which amounted to almost 2 months- I assumed was part of a special Christmas grace period.

I didn’t realise until I checked my bank balance that the refund was only partial as they’d taken off VAT at 20%. So I received ££79.20 instead of £99. I’m disappointed as I think this should have been explained to me before agreeing to it as it would have changed the situation somewhat. I would have exchanged it for something in there instead of wasting almost £20.

I feel bad because they’re so helpful in the shop, but I also know that shouldn’t mean I deserve to have the facts clarified. It says nothing about deductibles on the original receipt. I googled it and I think the charge is related to covering restocking or something.

If I did feel ok to call them, will it make any difference? I mean I doubt they’ll refund me the tax so I don’t want to complain as I want to go back in there in future

sheramber

https://forums.moneysavingexpert.com/discussion/6652727/being-charged-tax-on-refund-after-extended-return-window

That only tells us you paid £270.40 but nothing else.

Grumpy_chap

"

the refund was only partial as they’d taken off VAT at 20%. So I received ££79.20 instead of £99. I’m disappointed as I think this should have been explained to me before agreeing to it as it would have changed the situation somewhat. I would have exchanged it for 

something

 in there instead of wasting almost £20

"

The receipt only shows that you paid £270.40 so how do you get to the figures £79.20 or £99?

Also, is the variance something other than VAT? The values you suggest do not support the deduction being VAT because £79.20 + VAT = £95.04, not £99.

sheramber

Did you but several items and get a discount?

yoyodoglover456

hi

I realise what’s happened! I received discount at the original purchase so I only paid £79.20 for them!! Apologies! I’ll mute the post as all sorted

born_again

Perhaps expand to how many items you bought & was this some kind of offer?

Receipt does not show any VAT breakdown

VAT would be £45.07 on £270.40.

Undervalued

There is no automatic legal right to a change of mind refund on a shop purchase (unlike distance sales although many shop choose to offer one).

If they do offer one it is on whatever terms they published at the time of sale. That could include a percentage deduction as a "handling charge" or whatever.

Have you checked the terms of sale?

Ergates

https://forums.moneysavingexpert.com/discussion/comment/81859746#Comment_81859746

That's good to hear - but leave the post please. It could be useful to someone else who runs a search on a similar issue in the future.

Okell

https://forums.moneysavingexpert.com/discussion/comment/81859746#Comment_81859746

@Ergates - is right, don't mute(?) the post and don't ask for it to be deleted.