Curry's costomer service decline

Bertino75

I’m posting here because I’m genuinely shocked at how difficult it has been to resolve what should be the simplest issue imaginable: a missing item and a refund.

I ordered a small item from Currys that never arrived. Since then, I’ve contacted them 8–9 times via their website chat, sent several emails (including to their social‑media support address), and made multiple phone calls. Not a single person has been able to resolve this.

Every interaction gives me a different explanation:

• one agent says the refund has been processed,
• another says it’s still “under investigation”,
• another tells me to check with my bank,
• another claims I’ll be sent a gift card,
• and several simply close the chat when questioned.

None of these answers match, and none of them lead anywhere.

Their social‑media support email never replies, yet they respond instantly to public reviews — which says a lot about their priorities. I’ve also been repeatedly asked to provide the same details already visible in the chat thread, sometimes after waiting 48 hours for a response.

At this point, it feels like a system designed to exhaust customers into giving up.

Has anyone else experienced this level of contradiction and lack of accountability with Currys? I’m considering escalating this to Trading Standards and the media, because this doesn’t feel like an isolated case anymore.

Brie

Have you tried to reclaim the money via your bank or credit card? Then you can go and buy the item elsewhere.

MyRealNameToo

https://forums.moneysavingexpert.com/discussion/comment/81861817#Comment_81861817

Depends what they mean by "it never arrived". If the courier shows it as delivered, the chargeback will fail.